Dodd RV of the Peninsula

Amazing experience! Absolutely loved my time at Dodd RV. Everyone went out of their way to provide my daughter's and I with a great experience. The team is among the nic Absolutely loved my time at Dodd RV. Everyone went out of their way to provide my daughter's and I with a great experience. The team is among the nicest people I have ever met which is uncommon at any dealership. They are truly the best and I will never go anywhere else to purchase my campers. They make sure every detail is perfect! More

Forest River Ultra V We just drove home with our new Forest River Rockwood Ultra V. Absolutely love this trailer. Had a Rockwood mini lite and liked it but it was just t We just drove home with our new Forest River Rockwood Ultra V. Absolutely love this trailer. Had a Rockwood mini lite and liked it but it was just too small so we went back and got a bigger one for the family to travel with us. Everyone at the dealership is absolutely wonderful. Went in last Saturday and looked around and ended up going to about 5 more dealerships and just did not feel at home like we did with everyone at Dodd, so we ended up coming right back a couple of days later and finding what we wanted. Wanted to Thank everyone at Dodd for such wonderful customer service but especially wanted to Thank Scott, Arnold and Mike in service for everything they done to make our experience a pleasant one. More

Loving my new Forest River 3 This was a really good relationship right from the start. Knowledgeable, helpful and friendly people. I know there was a lot of hard work to get my This was a really good relationship right from the start. Knowledgeable, helpful and friendly people. I know there was a lot of hard work to get my RV purchased long distance. And they were so nice to get everything done so we could drive from Virginia to Colorado the next day. I enjoyed meeting everyone there and the time and energy they put it to make it a great experience to purchase an RV. More

Complaint resolution Mr. Dodd has graciously refunded the $120, since I have moved out of the service area and could not return to Dodd RV for follow up. This is the acti Mr. Dodd has graciously refunded the $120, since I have moved out of the service area and could not return to Dodd RV for follow up. This is the action of a reputable organization in resolving my complaint. More

Just purchased my 7th RV from Dodd - Great dealership We have purchased 7 travel trailers from Dodd RV. They are a great company - very knowledgable about their products, competitive pricing, very courte We have purchased 7 travel trailers from Dodd RV. They are a great company - very knowledgable about their products, competitive pricing, very courteous and pleasant staff. Jamie, Susie and their staff will do what it takes to make your RVing experience a pleasant one. You can't go wrong with Dodd. More

First camper Fantastic service! Everyone so helpful and nice Always a warm welcome when you arrive and great selection. We would highly recommend Dodd RV for you Fantastic service! Everyone so helpful and nice Always a warm welcome when you arrive and great selection. We would highly recommend Dodd RV for your camper needs More

Horrible Service & Experience We just got our RV back from Dodd RV, and it was such an unpleasant experience, I will never be going back. The problems were numerous, includi We just got our RV back from Dodd RV, and it was such an unpleasant experience, I will never be going back. The problems were numerous, including: • Incredibly poor customer service: their story seemed to change every time that we spoke with them - it caused us to completely lose trust in them • Repairs: they did not repair the problems that we brought it in for (but still charged us almost a thousand dollars) • Time: It took them nearly a month to return the RV to us We made an appointment five weeks before we took the RV in to ensure that they would be able to do the repairs in a timely manner. When we arrived, and asked them to repair a surging generator and a refrigerator that wasn’t working on propane, they told us that they would have an estimate to us by the end of the next day, and could have the work completed by the end of the week. It was 12 days before we could get an estimate out of them, and 3.5 weeks until we could finally get the RV back to drive it off of the lot. Every time that we called them to check on the status, the story seemed to change. Everything - from the specific problem, to the status of the parts that they had ordered - seemed to change depending on the person with whom we were speaking or the day that we called. It was incredibly frustrating, made even more so by the haughty demeanor of the service manager. When they returned the RV to us, the generator was still surging under a load, and the refrigerator still did not work with propane. Worse, buttons that worked on the refrigerator before we dropped it off were stuck and did not work when we picked it up. In all, they returned the RV to us in worse condition than the condition it had been in when we dropped it off. Yet they still had the nerve to charge us almost $1,000 for the experience. We will never do business with them again. At the best, they are a business that are incapable of performing quality, timely work, coupled with a horrible customer service ethic. But after a month of dealing with their excuses and poor attitude, I believe it to be much worse than that. More