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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
395 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 395 reviews
September 10, 2020
This was the best experience I have ever had purchasing a new vehicle. I told them my needs and they exceeding my expectations. Luis was amazing. I’m recommending all my friends looking for a new vehicle. new vehicle. I told them my needs and they exceeding my expectations. Luis was amazing. I’m recommending all my friends looking for a new vehicle. More
by Jimmyswope
Employees Worked With
July 13, 2020
Was very satisfied with my new car purchase The sales Was very satisfied with my new car purchase The sales staff were helpful and very friendly and helpful The all around experience was great no pres Was very satisfied with my new car purchase The sales staff were helpful and very friendly and helpful The all around experience was great no pressure More
by pazjrz43
July 07, 2020
Awesome. Matt and Jim busted their butts to get us as close to where we needed to be price wise. I am very happy with my new truck close to where we needed to be price wise. I am very happy with my new truck More
by palm_beth
Employees Worked With
Can’t remember sorry. But all so polite and seriously concerned about my needs. , Matt Reider
May 12, 2020
It was fast and simple. Very nice staff I hate buying a vehicle but they made this the first buy for me that was not filled with stress. The have earned my business. Give them a try, you will be glad you d vehicle but they made this the first buy for me that was not filled with stress. The have earned my business. Give them a try, you will be glad you did. More
by not happy
Employees Worked With
April 11, 2020
Poor service I took my car to dodge of Winterhaven about six months ago because my passenger side front door panel bus coming on glued from the door. Service manag I took my car to dodge of Winterhaven about six months ago because my passenger side front door panel bus coming on glued from the door. Service manager came out and looked at it and then went and got a service person from the back who also looked at it and stayed at a whole door panel need to be ordered. The service manager took a picture of my den and told me he would order the part and they would call me when it came in. Call back two months later part will be in in six more weeks. Call back another two weeks later oh they’re on backorder it’ll be in will call. Call back two days ago to find out the part was never ordered and they were lying to me over the phone when they told me it would be in February and then again in six months two months later. The service person that answered the phone Frank was very kind and ordered the part for me and sent me an email confirmation that the part has been ordered. I asked him to speak to the service manager so I can report the problems I had. The service manager was not in but I was assured that Shay Parish,, the service manager would get back to me as soon as he came back in. They have my cell phone number and my landline. Needless to say I got the runaround again and never got the phone call that evening from the service manager. Wake up the next day did I get a call? Absolutely not. We have been buying Dodge for 20 years and never had this problem up north where we come from originally. Down here in Florida we cannot get a straight answer his service sucks and the service sucks. Very disappointed will not ever go to dodge of Winter Haven again. More
by Szzanni86
Employees Worked With
Shay Parrish. Frank, service
March 22, 2020
Excellent service, very professional. The salesperson was excellent and very helpful during the whole process, he answered all our questions. The financial advisor was very friendly. excellent and very helpful during the whole process, he answered all our questions. The financial advisor was very friendly. More
by rosalynn83
Employees Worked With
Phil kaiser
March 11, 2020
Worked with salesman Nicholas Cunningham to get the exact Jeep Cherokee is was looking for. Personable & professional, and down to earth through the entire process. Spent the time to go over all the features Jeep Cherokee is was looking for. Personable & professional, and down to earth through the entire process. Spent the time to go over all the features and details. I would absolutely recommend him and the Winter Haven dealership. More
by jearley
Employees Worked With
Nicholas Cunningham
March 09, 2020
2020 JEEP WRANGLER Absolute joy to work w/ the team. Matt Reider our salesperson went to bat for us to get what we wanted. Steve,Phil,Gene,and Clint sales mgr team made Absolute joy to work w/ the team. Matt Reider our salesperson went to bat for us to get what we wanted. Steve,Phil,Gene,and Clint sales mgr team made sure we were approved and Jim the Finance mgr got an outstanding rate and low payment. I am so excited to be a 2020 JEEP Wrangler owner. Thank you for EVERYTHING!!! More
by blueyedevil863
Employees Worked With
Other Employees :
JIM LAWSON, PHIL MORTON, GENE SORRENTINO, Steve Knope, Matt Reider
February 25, 2020
Great prices Honest PeopleMy Salesman Phil Kaiser was Great prices Honest People My Salesman Phil Kaiser was the best Highly recommended Other Sales people were assisting Family Atmosphere Luis A Great prices Honest People My Salesman Phil Kaiser was the best Highly recommended Other Sales people were assisting Family Atmosphere Luis Alvarez was a big help More
by Steve
Employees Worked With
Phil Kaiser
February 03, 2020
Do yourself a favor and stay away from this place. You can tell when they're lying their lips are moving. I looked at the Dodge truck with a Salesman named Lewis. The truck look good and the price was goo can tell when they're lying their lips are moving. I looked at the Dodge truck with a Salesman named Lewis. The truck look good and the price was good. After walking around the truck and looking at it I bent down and looked under the front bumper and side puddle on the ground it was antifreeze leaking down the front of the motor and off the crossmember onto the pavement. I stood up and informed Lewis and he did not act surprised at all. I think he know it was leaking. The first words out of his mouth when I shook his hand words that my guys go through the vehicle's top to bottom when they come in. That was certainly a lie. He said he would fix the water pump that was bad and if I came back the next day it would be fixed. I came back the next day and they had in fact replace the water pump. He told me they change the oil when they bring them in how they did not see a leaking water pump with the drain plug right next to it for the oil is beyond me. The second day I came back I took the vehicle for a drive and it sounded loud. I crawled underneath the truck again and it had two holes in the muffler I could stick my hand through. I worked in an auto store when I was younger and do my own light mechanical so I have fairly good knowledge of what's good and what's bad. Again I don't know how that mechanic that change the oil couldn't see that the muffler was full of holes. I asked about a warranty on the vehicle 0 warranty not even 30 days. I was still interested in the vehicle and needed to try the four-wheel drive which I put into low range and drove around a parking lot for 10 minutes trying every trick to get it out of 4 wheel back to two. It did come out but obviously there was issues with the four-wheel drive. They tried every trick in the book they get me to buy this truck he brought his manager out and he asked me what it would take to get me to sign the papers today. Thank God I was smart enough to walk away from the deal. I was shocked when I looked at their reviews and saw they had literally over a hundred five star reviews a few 4 star and not a single bad review. I live in Vermont and was down here looking for a good used 4-wheel drive and am a serious buyer I don't know if they were trying to take advantage of me because I was from the north but my guess is they would take advantage of anyone they had an opportunity to. My advice take your business to another Dodge Ram Jeep dealer if that's what you're looking for More
by Essie
Employees Worked With
