Dodge of Burnsville

Always great service! Steve is the best!!very knowledgeable. Explains everything that was done. Never no surprises. Trust this dealership. Very honest No service department better knowledgeable. Explains everything that was done. Never no surprises. Trust this dealership. Very honest No service department better More

I am an out of state customer purchasing from Texas. After speaking with AJ over the phone, he was excellent at helping me get a deal for a new Dodge Challenge. After arriving to the dealership, both AJ After speaking with AJ over the phone, he was excellent at helping me get a deal for a new Dodge Challenge. After arriving to the dealership, both AJ and Jack were very kind and helpful in making the process go smoothly. More

I purchased a three year old certified Big Horn from DoB along with a Ram Max Care extended warranty. The sales person was helpful and non-aggressive and the process of getting everything signed and on my along with a Ram Max Care extended warranty. The sales person was helpful and non-aggressive and the process of getting everything signed and on my way was painless. I had one non-critical issue with the vehicle which was not covered by the warranty and the service department took care of it the next day. My experience with DoB has been terrific. More

I was in and out in 5 minutes, GREAT service! Jerry is always awesome to work with. They have kept me coming back for 30 years. always awesome to work with. They have kept me coming back for 30 years. More

I bought my truck there. Dave Nolte was my salesperson and he made it a nice experience. The service dept. is very nice. I bring my truck in for it's scheduled oil changes. Thank you Dodge of Burnsville f and he made it a nice experience. The service dept. is very nice. I bring my truck in for it's scheduled oil changes. Thank you Dodge of Burnsville for my RAM!! More

Biggest issue with the dealership was they did not meet the expectation set over phone conversations. I drove 4 hours so I tried to set as many clear expectations up front so that it was not a wasted drive the expectation set over phone conversations. I drove 4 hours so I tried to set as many clear expectations up front so that it was not a wasted drive. Right away, I had to deal with a different salesman than expected which caused a lot of information catch-up. The new salesman and sales manager did not value my trade-in as expected. I was told they would use KBB and call different dealers for pricing. They came significantly under KBB's lowest rating. After some negotiation they came up a little but no where near what it should have been. Lowering the trade value also increased my sales tax which is a double whammy to the customer. At the end of the day, I ultimately agreed to the deal but it was very stressful. I am happy with the vehicle I purchased. One positive note was the finance manager was able to find me a lower financing rate than my local banks. More

Dodge of Burnsville met and exceeded all of our families expectations. Our purchase went very quick and smooth and we will definitely buy all of our future vehicles there. expectations. Our purchase went very quick and smooth and we will definitely buy all of our future vehicles there. More

Share reviewEmbed reviewWrite an updateEdit Share review Embed review Write an update Edit review 9/1/2020 Just recently went to Burnsville dodge to buy an advertised used Dodge Share review Embed review Write an update Edit review 9/1/2020 Just recently went to Burnsville dodge to buy an advertised used Dodge Ram. The first trip there we were surprised by the lack of service or support in trying to get the truck set up for a test drive. In fact the truck could not be found on our first visit. We set up another visit the next day. That day the truck was available, but some of the significant issues with the truck like the check engine light and a severely torn front seat had not yet been addressed. We drove the truck and realized the brakes would also need to be replaced. We began to settle on a price based on a number of things being done. Even on this trip the dealership seemed under staffed and it took a significant time to have a face to face meeting with the sales person Tab. We set a time for three days later to come back and were told that the items that needed to be addressed would be and we could seal the deal upon our return. True to form the repairs, except the brakes, had not been completed. The check engine light remained, the damaged front seat had not been touched, the bed liner had not been installed. Took time off that day to complete the transaction and was just shocked at the lack of customer service and respect the dealership showed me, a new potential customer. In fact I left without so much as an apology or a plan to rectify the issues. I would not recommend this dealership in any fashion. The most disappointing car purchase experience in my 30 years of buying cars. More

Dodge of Burnsville has always been fast and have always explained what needs to be done and have done the work in a timely manner. I will always recommend them. explained what needs to be done and have done the work in a timely manner. I will always recommend them. More