Dodge of Burnsville - Service Center

Service Dept was Amazing My Ford Edge broke down and I was able to coast in and Kristie F was able to help me out. She was awesome to work with. My Ford Edge broke down and I was able to coast in and Kristie F was able to help me out. She was awesome to work with. More

GREAT buying experiance Lori was my first contact and she was amazing! I arrived to check out a car that I had found on the internet and she was busy assisting 2 other custom Lori was my first contact and she was amazing! I arrived to check out a car that I had found on the internet and she was busy assisting 2 other customers. She made me feel that I was the only one that she was handling...very cool. I decided to make the purchase after Charlie got me into a great interest rate with a payment that I was looking for. I LOVE my Challenger!!! Thanks for a smooth deal. More

Ram Promaster DONT buy! RAM PROMASTER JUNK! Don't buy from Dodge of Burnsville!!! We have an expedited freight business Purchased 4 Ram Trucks 2014 and newer. Have replace RAM PROMASTER JUNK! Don't buy from Dodge of Burnsville!!! We have an expedited freight business Purchased 4 Ram Trucks 2014 and newer. Have replace 2 motors, 2 transmissions, 3 flywheels. Now a motor mount bolt came lose after Dodge of Burnsville replace the motor. And has taken the transmission and some other parts out, another $7,500.00 repairs. The motor originally went out with 165,000 miles and that was 6 months ago! They do NOT WARRANTY anything. But they can charge 140.00 an hour. More

Helped out with a breakdown On Jan 31, New Year's Eve, I along with some of my family were returning from a trip and we discovered that our car wouldn't start, we were towed to D On Jan 31, New Year's Eve, I along with some of my family were returning from a trip and we discovered that our car wouldn't start, we were towed to Dodge of Burnsville. Although we arrived after their service department was closed for the evening, Keith was so helpful in getting us back home, which is on Canada. They provided us a rental and had the car fixed for us to pick up within a timely manner. More

Lori was a pleasure to work with Lori proved to help out with any questions I had and made everything super easy. The no pressure sales pitch was refreshing and I would recommend to a Lori proved to help out with any questions I had and made everything super easy. The no pressure sales pitch was refreshing and I would recommend to anyone! More

dealership is stuck in the past, service department is rude This dealership is everything people hate about car dealers. Here is an example. I went to their website, completed the Online Service Request form. This dealership is everything people hate about car dealers. Here is an example. I went to their website, completed the Online Service Request form. Explained there was a recall on my brand new Dodge vehicle, gave them the recall number and title of recall. Under preferred method of contact I selected "email" (I can't really talk at work, and I don't hear very well, which I explained in comments on the form). A week went by before someone emailed me. It was a salesman, Mike Varner, who was "excited to help me find my new car" !!! What?! And then he went on to ask if he could call me instead of email. Obviously the only thing they took from my SERVICE REQUEST was my name and email. Completely ignored it was for service on a new car. I replied with the situation and asked that he have Service contact me. A day later I get an email from Mike Nelson the Service Manager. He doesn't put anything in the subject line so his email goes to my spam folder. When I find it a few days later I see he says to "contact the dealership to set up an appt. and see if they have the parts" ! Well isn't THAT what I did by filling out the Service request form?! And the Service Manager doesn't even check to see if they have the parts before he replies to me?! I did the same thing at another dealership right afterward and they wrote me back the same day, stated they ordered the parts and asked me to pick a day. Now THAT is how a dealership should operate. Dodge of Burnsville? Steer clear, you can do better that that place. More

Service department is full of condescending,rude,jerks I have taken my truck and cars to these guys for more than a decade and the service is good,the service desk guys suck! Rude,full of themselves and t I have taken my truck and cars to these guys for more than a decade and the service is good,the service desk guys suck! Rude,full of themselves and talk down to you as if you as if your just something stuck on their shoe. More

Bought from here in 2012; Service department poor I came there for some warranty work and got left standing with the service advisers were bs'ing. The one woman who is an adviser is good, however. The I came there for some warranty work and got left standing with the service advisers were bs'ing. The one woman who is an adviser is good, however. The guy I dealt with was a condescending jerk. Brian Stone in sales is decent. More