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Dolan Lexus

Reno, NV

4.7
698 Reviews

7175 S Virginia St

Reno, NV

89511

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698 Reviews of Dolan Lexus

November 09, 2019

Fabulous company ... also feel “special” when I get service ... they mhave a well deserved reputation for excellence in customer care. Only problem they ran out of loaner cars... first time... but they More

by Ingridsonja2
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson
Nov 11, 2019 -

Dolan Lexus responded

We're happy to do what we can to make your service experience as seamless as possible. Thank you so much for the kind review and for choosing Dolan Lexus!

November 07, 2019

Always a nice experience! Frank Casey is fantastic!!! You’re lucky to have him. The facility is super clean and the coffee bar area is a nice touch. This dealership exudes class! More

by Ken
Recommend Dealer
Yes
Employees Worked With
Frank Casey
Nov 08, 2019 -

Dolan Lexus responded

What wonderful feedback, Ken! Thank you so much for coming to Dolan Lexus for your auto service needs. We look forward to your future visits with us.

November 07, 2019

The service work on my car was done in a timely manner. Krispin was an excellent representative and kept in contact with me. The only issue experienced is that some parts ordered came in one day later than More

by Judy
Recommend Dealer
Yes
Employees Worked With
Crispin
Nov 07, 2019 -

Dolan Lexus responded

Hi Judy - We are grateful that you choose Dolan Lexus for your auto service needs and really appreciate you sharing this feedback. Thank you very much and safe driving!

November 01, 2019

Jackie helped me and did an excellent job. Chad checked me in Both were pleasant to work with. Thank them again for all their service and making it so easy! More

by Laura Lou Tolles
Recommend Dealer
Yes
Employees Worked With
Chad, Jackie
Nov 01, 2019 -

Dolan Lexus responded

Thank you so much for your five stars, Laura! It's wonderful to hear that Jackie and Chad made your visit a breeze. We look forward to assisting you next time at Dolan Lexus.

November 01, 2019

As usual, my experience at the service department was efficient, educational, and courteous. I initially came in for low tire pressure but while I was there Dane suggested I get my six-month servicing More

by Fishaar
Recommend Dealer
Yes
Employees Worked With
Dane Peiler, Carlos Bucio
Nov 01, 2019 -

Dolan Lexus responded

It's great to hear that your recent visit with us lived up to our five-star standards! We are glad that Dane was able to recommend additional services and save you the second trip. Thank you for your continued support!

October 31, 2019

Service department was great. Chrispin was very attentive and personable. My car was done on time and the loaner car was clean and much appreciated. More

by KC
Recommend Dealer
Yes
Employees Worked With
Chrispin
Oct 31, 2019 -

Dolan Lexus responded

It's wonderful to hear that your recent experience with our Service Department went smoothly. Thank you for trusting us with your vehicle! If any future issues should arise, the Dolan Lexus team will be here to assist.

October 31, 2019

Excellent Customer Service This was my first Service at Dolan Lexus. I am completely satisfied and consider their Customer Service to be Excellent. Carlos Bucio was my Servic More

by sheepdogpuppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Bucio, Misty McCarthy
Oct 31, 2019 -

Dolan Lexus responded

Thank you for giving us the chance to assist you! We love to hear that Carlos and Misty made a great impression for your first visit. If you need future auto parts or services, the Dolan Lexus team will be here to help.

October 29, 2019

Always great service! Thanks!Convenient location with Always great service! Thanks! Convenient location with qualified staff. We have done business with Dolans for 20 years and are very satisfied. Very More

by gocheers
Recommend Dealer
Yes
Employees Worked With
Dane, Carlos Bucio
Oct 29, 2019 -

Dolan Lexus responded

There is nothing we can do to thank you for your 20 years of business - wow! All of us at Dolan Lexus are so grateful for your continued support. Have a wonderful day!

October 28, 2019

Excellent Chrispin Pascual was very helpful. He explained clearly what was being done to the car. I may bring my car in for repairs. I loved that my car was fil More

by Cleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrispin Pascual
Oct 28, 2019 -

Dolan Lexus responded

It was our pleasure to assist you, Cleo! We love to hear that you drove home in a freshly cleaned car. For all your future auto service needs, the Dolan Lexus team is here to help.

October 25, 2019

Great Customer Service and vehicle service! As usual, all of my inquires regarding my vehicle concern was addressed and recommendations made. Enjoyed the service received at Dolan Lexus for the More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Peiler, Frank Casey
Oct 25, 2019 -

Dolan Lexus responded

We can't thank you enough for your 11 years of business Ken, wow! It's wonderful to hear that your recent visit went smoothly. We'll see you next time at Dolan Lexus.

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