Dolan Lexus

Service Appointment At Dolan you are greeted immediately and the service agent, Dennis was very friendly and knowledgeable. My appointment went smoothly and done in a tim At Dolan you are greeted immediately and the service agent, Dennis was very friendly and knowledgeable. My appointment went smoothly and done in a timely manner. More

Happy Customer Had a great experience with our purchase. Kimberly was also great to work with. We are very happy with our RX350. Dealt with Dolan Lexus years ago an Had a great experience with our purchase. Kimberly was also great to work with. We are very happy with our RX350. Dealt with Dolan Lexus years ago and was happy with service and staff. Your new facility is beautiful. Had changed to Mercedes vehicles and decided to try Lexus again. More

Slow service When you enter the service garage by a very nice individual. Sadly this is not the service rep. Next you wait while the rep is located. The rep takes When you enter the service garage by a very nice individual. Sadly this is not the service rep. Next you wait while the rep is located. The rep takes your order. But wait your not done. The rep will call you about changes (yes it’s called ‘bait and switch). And when you come back to pick up your car you have to run the gauntlet all over again. There is at least one layer of employees that is wasted. Train the remaining employees better. There is obviously one layer of management that is not performing. More

Product specialist Dominic Sanguienetti your product specialist was very professional, polite, very knowledgeable about his job. He helped us a lot from test drive of th Dominic Sanguienetti your product specialist was very professional, polite, very knowledgeable about his job. He helped us a lot from test drive of the 2019 Lexus RX 350L up to the time we got the SUV. We leased it. Our first time to lease a car/SUV. They explained everything to us( me and my wife) how leasing works. He is a great man. More

Kay is amazing!!! Kay takes Care if everything for you. It’s always as pleasure to deal with her! She is friendly and Punctual and makes the experience so easy! Kay takes Care if everything for you. It’s always as pleasure to deal with her! She is friendly and Punctual and makes the experience so easy! More

On time, courteous and professionally accommodatingLove On time, courteous and professionally accommodating Love this dealership and staff They know their business and able to answer to your inquiries L On time, courteous and professionally accommodating Love this dealership and staff They know their business and able to answer to your inquiries Like the ambiance of this place More

Too long - 3 hours! I had an appointment to get a smog, oil change & rotate tires. Frank Casey warned it could be 2 hours, with a car wash. I was prepared to wait. It was I had an appointment to get a smog, oil change & rotate tires. Frank Casey warned it could be 2 hours, with a car wash. I was prepared to wait. It was approaching 2.5 hour & I hadn't seen my car. Jeremiah came by & offered to ask how long additionally it would be. I would be 3 hour before Jackie brought my car up & I settled up. Everyone was extremely courteous. What would have happened if I hadn't had an appointment? More

Recent recall service This week I had an appointment to have a recall service performed for my 2017 Lexus RX350. The recall issue required a 2-3 hour reprogramming (downlo This week I had an appointment to have a recall service performed for my 2017 Lexus RX350. The recall issue required a 2-3 hour reprogramming (download) of software to fix a control computer program function. As always, the Dolan team did a great job at getting me in and out of the shop with absolutely minimal effort on my part, a full tank of gas and car wash as part of recall service policy and a loaner car for transportation use while mine was in the shop. My service manager promptly called me in the earlier afternoon to tell me the car was ready to go. Super service. More

Jackie Holland was terrific as always, which is why we keep coming back. Our Lexus was ready before we expected. We live 201 miles away, and Jackie always takes that into consideration whatever needs to keep coming back. Our Lexus was ready before we expected. We live 201 miles away, and Jackie always takes that into consideration whatever needs to be done. More

My service advisor, Chrispin Pascual, was most helpful. I was treated to the professionalism and expertise of Mr. Pascual. I am very pleased with the Dolan Lexus Group employees! Thank you so much! I was treated to the professionalism and expertise of Mr. Pascual. I am very pleased with the Dolan Lexus Group employees! Thank you so much! More