Dolan Lexus

Brian Ralston hands down was the Most Helpful, friendly and Genuine Person I've ever encountered. He got the ball rolling immediately after I emailed an interest about the vehicle they were carrying at th and Genuine Person I've ever encountered. He got the ball rolling immediately after I emailed an interest about the vehicle they were carrying at their Dealership. Not for one second was he a "Salesman", but just a down to earth pleasure to be around. Not only did he pick me up from the airport, but it was his day off when doing so. It wasn't just the car that made my day, but the people of Lexus of Reno (Brian and others :) made it a day I will never forget for the rest of my Life! Thank you for the Wonderful experience. -Chris More

Bryan walked right up to us and offered help as we got out of our car after pulling in to the lot. We have had bad experiences at other dealers and usually are not taken very seriously (we look young). out of our car after pulling in to the lot. We have had bad experiences at other dealers and usually are not taken very seriously (we look young). Bryan asked what we were looking for, we discussed what our options were, and the experience was very smoothe. Thanks for the experience and for making our experience a good one! More

I bought my RX 330 only six months ago in December. Shortly after purchasing my vehicle from Lexus of Reno, I began having serious issues with my air suspension. The ride was nearly unbearable. I cou Shortly after purchasing my vehicle from Lexus of Reno, I began having serious issues with my air suspension. The ride was nearly unbearable. I could best describe it as saying it felt like I was riding a mechanical bull. I took it to service in January. I was told at that point that this was just the air suspension and there was nothing they could do. I accepted this and left thinking I just made a really bad decision. I finally couldn't deal with it anymore since it began to get worse. When I took it back I met with the sales manager Jesse Huggins. I explained my issues (after having an emotional breakdown). He said he would see if there was anything they could do to solve the issue and if not look into putting me into something else. After realizing there was nothing to be done to fix my car they put me with a rather new salesman to Lexus, Brian Ralston. Poor Brian is all I can say. He had nothing to do with the original sale and was now responsible for somehow making me happy. No matter what car we looked at he new just about everything there was to know. If he didn't know the answer to a question I had, he told me he didn't know but would find out. To me this shows a great deal of character in a person. He had no desire to lie to me about anything. We finally found a nearly perfect Gs 300. This car was clearly an upgrade from my RX but to make me happy they did everything they could to make this a close to even trade. I told them from the beginning that I put $3,500.00 down on my RX and couldn't possibly do it again. Not only did I not have to put anything down but my payments stayed almost the same. I honestly can't thank Brian and Jesse enough (and everyone at Lexus of Reno.). More

I was debating about buying a new Lexus RX 350 and went throught the Costco program. John emailed me and called me regarding the type of accessories I wanted and was willing to work with my schedule. I fou throught the Costco program. John emailed me and called me regarding the type of accessories I wanted and was willing to work with my schedule. I found him to be attentive and thorough and to understand my needs. He has followed up several times to ensure my satisfaction and, even, mailed my pass to the national parks found in my trade-in. I recommend him highly to anyone interested in purchasing a Lexus, new or used. More

Both Gary and Todd were great to work with! They answered all of my questions and did not pressure me at all. Gary followed up with me twice after purchasing the car to be sure that I was happy wit answered all of my questions and did not pressure me at all. Gary followed up with me twice after purchasing the car to be sure that I was happy with my purchase. I appreciated the follow-up. I would recommend either Gary or Todd to anyone interested in purchasing a Lexus in Reno. Thank you Gary and Todd! More

Kimberly anne was absolutely amazing!! She made sure we got the best deal and we were financed in our budget range!! Marc made sure to get us the best interest rate possible, everyone was so helpful and fr got the best deal and we were financed in our budget range!! Marc made sure to get us the best interest rate possible, everyone was so helpful and friendly! I would definitely recommend Lexus od Reno to everyone I know!! Go down and see Kim today! More

You guys are the best! Seven Lexus(s) later, (or is plural, Lexii?), and I still keep coming back. Kudos to all the service folks that work with Jim. You folks always take great care of me and my compa plural, Lexii?), and I still keep coming back. Kudos to all the service folks that work with Jim. You folks always take great care of me and my company. I just bought new RX350 for my wife from Kymberly. I love dealing with people that make the process simple and effortless. Thanks, Kymberly! You have always been great to deal with. More

Kay Andrade is an exceptional service writer. For the past 6 years we have brought our Lexus to Kay for regularly scheduled maintenance and for that occasional burned out light bulb or rattle. I am happ past 6 years we have brought our Lexus to Kay for regularly scheduled maintenance and for that occasional burned out light bulb or rattle. I am happy to say that Kay has become a person that we know and trust. Her concern for the proper care of our car and for our satisfaction as a consumer is genuine. More

Kymberly Platt is an absolute joy to work with and her product knowledge is outstanding. Our latest purchase was a birthday surprise for my wife. Kymberly coordinated the surprise and had the new car on product knowledge is outstanding. Our latest purchase was a birthday surprise for my wife. Kymberly coordinated the surprise and had the new car on the showroom floor with a big bow on it and a sold sign with my wife's name on it. My wife and I were looking at various cars on the showroom floor and she saw this car and admired how she loved the interior and exterior colors. She sat in the car still not knowing it was for her and she said how much she loved it. I removed the sold sign from the dash and showed it to her saying that it was already sold. She sighed until she saw her name on the sign. The tears flowed and it just made her day. My sincere thanks goes out to Kymberly for pulling this all together. More

Kay has always been an exceptional service advisor. She makes me feel that she is there just to take care of me. She always sends me off with a hug. I am on my third Lexus, and I have always been satisfie makes me feel that she is there just to take care of me. She always sends me off with a hug. I am on my third Lexus, and I have always been satisfied with the service. My previous service rep was also very good. Must be the the dealership. More