Dolan Lexus

Steve Jones was the service writer when I bought my Lexus RX350 in for routine maintenance. He introduced my wife and I to Kimberly Platt who we then spent 40 minutes visiting with and getting to know. We RX350 in for routine maintenance. He introduced my wife and I to Kimberly Platt who we then spent 40 minutes visiting with and getting to know. We told her we were looking for an attractive deal on a Bergundy Wine color 2008 Lexus RX 350 AWD. This was Thursday and she said one was scheduled to be in on Saturday. She called Saturday morning to say the list of expected cars had an error, that the one which had arrived was not what she had thought it would be and that we should not bother to come down. Later on Saturday she called to say that what we did want came in from another supplier and we made arrangements to test drive it on Sunday. That was normally her day off but she came in to accomodate us. We loved the car and made the deal and after certification and safety check, drove it away today, Tuesday, May 1, 2012. Kimberly is delightful in every way. Thoroughly professional but with a fun personality. Very knowledgeable about all the Lexus products and how they differ. She patient and never made us feel rushed. As we were getting ready to leave, she paired both of our iphones to the new car and to the Lexus I had purchased last summer. Truly dedicated to serving the customer to the best of her ability. We wouldn't hesitate to recommend her or use her services again.+ More

I drove into Lexus of Reno just to look at a used car on recommendation from a friend who purchased a used car there. Gary Williams met me at the lot and with no pressure explained to me the different opti recommendation from a friend who purchased a used car there. Gary Williams met me at the lot and with no pressure explained to me the different options, used vs new, buying vs leasing. Up until that time I have never bought a NEW car and I'm over 50 years old. Gary took the time to show me the options on payments and leasing vs buying. Never once did I feel pressured or felt like I was being "tricked" into something I didn't want. I never made it to the other dealers because I found what I wanted there, the price was great and the whole experience was very calming. The car is awesome. Thanks also to Blake Chapman the "Car intro guy" who takes you thru all the stuff in your car. More

I was very impressed with my experience with kim and verlin. They were professional, knowledgeable and easy to work with. I would say the whole experience was fun! They took their time with me. Ne verlin. They were professional, knowledgeable and easy to work with. I would say the whole experience was fun! They took their time with me. Never rushing me or pushing me. I liked the time with Verlin, because he explained everything about the car. I don't want to miss any feature. I felt very comfortable with everyone at the dealership. More

Verlin was extremely helpful in thoroughly eplaining the intracacies of my 2012 gx. Additionally, he seemed to take a genuine interest in my wife and myself. It was truely a pleasure picking up my vehicle intracacies of my 2012 gx. Additionally, he seemed to take a genuine interest in my wife and myself. It was truely a pleasure picking up my vehicle. Gary W. and Todd J were also pleasant and helpful. Please make the position of Delivery Specialist a permannt one. More

Verlin Gunnels is marvelous at giving you step by step clear directions on how to operate your beautiful new Lexus. He is patient, very friendly and makes you feel comfortable. He went the extra mile to clear directions on how to operate your beautiful new Lexus. He is patient, very friendly and makes you feel comfortable. He went the extra mile to make sure I had everything needed for smooth riding. Kymberly Platt helped we with registration. More

Since the beginning I was looking for buy a car, Gary William keep in touch with me at least 2-3 times a week.He is so good to keep eyes on cars that I might like and let me know. Since I met him the fir William keep in touch with me at least 2-3 times a week.He is so good to keep eyes on cars that I might like and let me know. Since I met him the first time til I got my car, he is so friendly and really helpful. He is the best sale man I ever dealt with so far. He is very great on sale services.I recommend that Gary William is great sale man to deal with, fast, easy, friendly,helpful and really funny too.I have wonderful time dealing with him. More

We went to Lexus of Reno looking for a sports and family vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles a vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles and incentives/promotions. He was able to get us a great deal on the 2012 RX 350 and IS 250! If you are looking for the best service in car luxury go to Lexus of Reno and ask for Gary Williams! We are reffering all of our family and friends to him. A few days later Gary called to personaly thank us and sent us a follow up letter in the mail! He really demonstrates the meaning of SERVICE EXCELLENCE! Verlin Gunnels also has an extensive amount of experience in the car industry. He was our point of contact for the delivery of both of our new cars. He was very thorough and patient showing us all of the features Lexus offers in each vehicle. Verlin introduced us to the Lexus staff and helped us register our car features. Verlin and staff put bows on the cars so we could take pictures! He synced our Iphones to our cars, personalized our seats, and even showed us how bluetooth pairing works! Both Gary and Verlin are true asets to Lexus of Reno. We highly recommend them and we will only do business with Lexus because of their efforts! Thank you from the Sanchez Family. More

Our experience was great! The focus was on what we wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exact wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exactly what we wanted. This is the 2nd time we have worked with her and each time we come away very happy. We think that she and the other staff are very helpful and a pleasure to work with. More

Kim is awesome!!!!! Verlin was excellent at showing me Kim is awesome!!!!! Verlin was excellent at showing me how to work my new car.. The whole experience was comfortable and not stressful at all Kim is awesome!!!!! Verlin was excellent at showing me how to work my new car.. The whole experience was comfortable and not stressful at all More

My husband and I just purchased our first Lexus, an RX 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month and once we experienced the Lexus dealership, we knew this would be the vehicle for us. On our test drive, Todd and David were very, very knowledgeable about the suv and neither of them were pressuring or "salesy" ...we appreciated this so much. Other places really put the heat on after a test drive and it just was aggravating, making the whole process annoying. At Lexus, we never felt uneasy..the buying process from start to finish was wonderful. Everyone was warm and inviting, and we were repeatedly asked if we needed anything or had questions. The dealership itself is very nice too, very clean, and comfortable. We would like to commend everyone there for doing a great job...even the employees we did not actually meet greeted us with smiles. Thank you Lexus of Reno, buying a vehicle from you was truely a pleasure! More