We test drove the Honda CR-V and Mazda CX-5 a couple of days ago and liked the Mazda better. But the contrasting dealership experiences make us much more likely to buy the Honda. When we arrived at the Mazda dealership, the showroom was empty and dirty, and the staff, having sold several cars already that day, showed marginal interest in us when we said up front that we were researching makes of car and would not buy that day. They found us a used CX-5 to drive and we liked it very much but the salesperson who rode with us was totally ignorant of underlying technical features this mechanical engineer asked about. He also gave conflicting answers to questions about warranties. My wife’s driver’s license was taken out of our sight to be scanned, something that should NEVER be done in this age of identity theft. No one gave us business cards or asked for our names other than what’s on the driver’s license. All this was in complete contrast to our experience at the Honda dealer, sorry to have to say. Employees worked with, completely forgettable. If we buy the Mazda, it will be somewhere else.