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Dolan Mazda - Service Center

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7 Lifetime Service Reviews

9475 South Virginia Street, Reno, Nevada 89521

7 Reviews of Dolan Mazda Kia - Service Center

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April 05, 2015

"Won't honor free service given at time of of purchase."

- miffedinReno

Was given three free oil changes when I purchased a used car. Went to get the last oil change and was told it was expired. Really! Supposed to get three oil changes in one year!? Could have told me on the phone when I made the appointment. Waited till I drove all the way out there to tell me it was expired!? Wasted my time and gas. Classic bait and switch.

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Recommend Dealer
No
Employees Worked With
Whomever works early morning Wednesdays
March 19, 2015

"Never ever go here"

- kia

Kia is a horrible place to get your car fixed, they have had my car for over two weeks and there's been no progress on it. They told me it would be done in one week and still no car. Every time I call to see what's even going on with the car they never have an answer all they can tell me is they will call me back then never call. So when I call them they make it seem like I'm bothering them. They have horrible customer service and the second I get my car back If I ever do I will NEVER EVER take it there again!!!

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Recommend Dealer
No
Employees Worked With
andy, Amy Curry
January 22, 2015

"No Doubt, Best Car Dealership in US!!"

- mike v

I bought my car last year. Been in for service twice. Best dealership to work with, second to none!! Everyone was great. It took me some time to decide on this purchase and I was never rushed. I was allowed to shop and compare and was never pressured to make a decision. I have dely with dealerships in a number of states and I have yet to find anyone better. and after the sale they are amazing. They are always asking if the car is ok and if we are still happy, and the service department is wonderful. We are never kept waiting around our car is ready when they say it will be ready. I see some reviews that do not speak kindly about Reno Kia I can only say that these people were grumpy or just could not be pleased by anyone. If you think you had a bad experiance at this dealership, It was definatlly your fault!! I recomend this dealership to anyone looking for a vehicle. They wont find better people to work with anywhere. I wish they sold Trucks.

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Recommend Dealer
Yes
Employees Worked With
Kameron Konold, Alfonso Seoane, Hubert Little, Brian Kelleher, Eric Catu-Gonzalez
September 15, 2014

"Bad Service - lying about service performed "

- dking89511

I bought a 2011 Mazda 6 in December 2011. It now has 30,913 miles on it. It has been in the shop four times for bad brakes. The third time it was in the service rep said it was a known problem and the brake pads would be replaced AFTER THE THIRD COMPLAINT. They supposedly changed the brake pads at 22,500 miles. The brakes once again failed at 30,600 miles. When I spoke to the service agent this morning he first tried to charge me $500 for new pads and rotors. After I explained this was a Mazda problem, not mine, he said the brake pads had never been replaced. They are replacing the brakes for free but wanted to charge $586.00 for the 30,000 mile service which, by there own estimate is basically an oil change and cabin and engine filter change. RUN FROM THESE GUYS!!!! I had a Toyota for 80,000 miles and changed the oil and the tires. Dan Wagner did have the guts to get me to buy a new Mazda when I dropped the car off for service yesterday. He gets Kudos for trying to sell to a disgruntled customer.

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Recommend Dealer
No
Employees Worked With
Steve in Service
July 16, 2014

"They don't care about their customers"

- jeremiah.relaford

They don't return phone calls, don't finish their work on time and don't come through on promises they make when you buy a car from them. Any dealer incentives they entice you with to continue to get you to spend money with them after the sale are not worth it. I'm never buying from ANY Dolan dealership again

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Recommend Dealer
No
Employees Worked With
don't know any names / don't care
July 01, 2013

"Did not check out the stated problem was. Did not read..."

- gurey_edwards

Did not check out the stated problem was. Did not read the service bulletin that I brought. Did not call w/information about the vehicle.

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Recommend Dealer
No
Employees Worked With
Do not know
July 08, 2006

"my air bag light was on, i called kia, they said two..."

- tahoejnk

my air bag light was on, i called kia, they said two hours next day, drove 50 miles, turns out its 24 hours, came to pick up car, seat not in car, service consultant says to make appointment, we ask for manager, manager says its in, then he says its not in when he notices they have scratced the car all up on inside, they put seat in right, but now they dent door, they clean some of grease they put in there and say the rest of it is old, yeah right! two hours go by while all the employees are so unproffesional and i will not go back.

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Recommend Dealer
No
Employees Worked With
Frank Haverkamp; bad service manager, Matthew Haverkamp; didn't fall far from the tree asst. service manager, Jason Francis; rude (hostess) service consultant
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