Dolan Toyota

Horrible experience at Reno Toyota. The "closer" that the salesperson (Chris) brought in became very angry with us for "not buying today", lunged over the table at me, ripped some papers ou "closer" that the salesperson (Chris) brought in became very angry with us for "not buying today", lunged over the table at me, ripped some papers out of my hands, told me that he wasn't going to let me "shop" their offer (even though the offer was $2K more than another dealership + tons of hidden costs), told us we were not real buyers and asked us to leave the dealership. Yes, asked us to leave. We were also told that if we didn't buy the car from the Reno dealership then we couldn't have it serviced at the Reno location. This was exactly the experience that people dread when looking to buy a car. A manager called us when we left to see what had happened. Promised to look into it and call us back. It has been a week and they never called us back. Now looking at the ratings online for Reno Toyota, it shouldn't surprise me, they have bad ratings all over the place. I have also reported to Toyota corporate. So, we paid cash for a 2011 Sequoia at Toyota Marin had an amazing experience and would recommend Toyota Marin (Paula Londow) to anyone. I guess we were real buyers after all. 100% worth the 3.5 hour drive to not be berated. And, Toyota Marin didn't even attempt to throw in any "extras" they were straightforward and easy to work with. I am in an industry where I am in contact with a lot of people and will make sure to let them know of my experience. More

Horrible customer service bought a car there a month ago and still cant get anyone to call me back with what is going on with the loan. Signed a contract for a 2.9% now no answers!!! 5 days till I am late and still cant get anyone to call me back with what is going on with the loan. Signed a contract for a 2.9% now no answers!!! 5 days till I am late on the car payment for the car I traded in. Left multiple messages and not one call back last time I got ahold of someone in the finance department he was very rude and insulted me!!!!!! Will never buy a car from these jokers again!!!!! Yes I have been waiting for a call back for over 20 days, just tried calling again guess what VOICEMAIL !!!!!! More

The ratings I submitted weren't GIVEN, they were EARNED. Chris spent alot of time with my wife and I. We have purchased many cars in our life and there has never been an experience better than today! Chris Chris spent alot of time with my wife and I. We have purchased many cars in our life and there has never been an experience better than today! Chris is our type of personality and he cares about satisfying US, his customers. He has a great sense of humor, very professional and knowledgable. This buying experience is like nothing we've ever experienced before. His customer service skills are noteworthy! Chris knew that my wife can't drive and since we kept our old car, we had no way to get our new car and old car home. Chris volunteered to deliver our new car to our home in Silver Springs. In order to do that, he had to leave work early, have his wife and kids re-work their busy schedule so she could follow him to our home. Let's see... GAS, TIME, MISSED WORK, INCONVIENCE, I could go on but the bottom line is this. When you need a different vehicle, Chris Clark is the guy to see. This dealership and Chris are AWESOME!!! Thanks Chris!! Adam Marazzo was the guy that made the transaction complete. He got us financing that was far better than we had been approved by my lender. I don't know how he packages his transactions but this was iceing on the cake! Thanks Adam!! More

Great Dealership, Beth was wonderful to deal with.. A++++++++ Everything was wonderful, Larry was awesome to do all the final paperwork with. Everyone made you feel comfortable. I will be back for my n A++++++++ Everything was wonderful, Larry was awesome to do all the final paperwork with. Everyone made you feel comfortable. I will be back for my next toyota purchase.. I will be referring all my friends and family to this dealer.. More

I had looked up the vehicle (2011 Tacoma) on the internet and knew the model and accessories I wanted as well as dealer cost and and most likely sales price. Glenda helped me find a vehicle on the lot that and knew the model and accessories I wanted as well as dealer cost and and most likely sales price. Glenda helped me find a vehicle on the lot that had almost everything that I wanted and worked up a pricing sheet that was very reasonable (about half way between their cost and the most likely sales price). I had decided to trade in my Highlander and Glenda came back with an offer that was in line with what I had found on Edmunds.com. The paperwork was handled efficiently and reflected their offer exactly. I signed on the spot. The entire transaction was handled very professionally and both Chris and Glenda were courteous and helpful throughout. I have had the Tacoma for a little over a month and I am very happy with it and my treatment at Reno Toyota. I will definitely go back to this dealership when I purchase my next vehicle. More

One of the best experiences I have ever had. Patient, informative, educated, friendly...over and above what needed to be part of customer service. Reasonable and fair. I am very confident that I found t informative, educated, friendly...over and above what needed to be part of customer service. Reasonable and fair. I am very confident that I found the right vehicle for me as well as a new group of professionals to consult with in the future. More

My husband and I just purchased a Toyota Certified vehicle and were completely satisfied with the whole experience. They were kind, friendly,and very professional. This was great considering my very f vehicle and were completely satisfied with the whole experience. They were kind, friendly,and very professional. This was great considering my very first car puchase ever was a terrifiying experience. I would love to thank the Reno Toyota dealership(Jim our sales guy, and Brady Dolan) for everything that they have done for our family and would strongly recommend them to everyone who is thinking about puchasing a new or used vehicle. The customer service was excellent and we couldn't be any happier with our Sequoia. Thanks soo much Reno Toyota!! The Thweatt's More

I'm new to the area, and drive a honda. I called the local honda dealership and they were flat out rude to me. I decided to call toyota because a friend said they are happy to work on other makes. When local honda dealership and they were flat out rude to me. I decided to call toyota because a friend said they are happy to work on other makes. When I called I got a gentleman named Chris clark, he was able to not direct to the right person, but he cared enough to call me a few days later to make sure my vehicle was done to my satifaction, and wanted to make sure I was happy with the service. I would definately recommend this dealership for all your needs, and I wish I bought a Toyota, Chris Clark was such a nice and truly caring person...wish all salesman were this way. My next vehicle will definately be one, and I hope he is there to make my deal! More

I wanted to buy a 2011 Tundra at Reno Toyota. After about an hour negotiation we have reached an agreement on the price of the new one, and on the value of the traid in. When they asked me to sign a paper wi an hour negotiation we have reached an agreement on the price of the new one, and on the value of the traid in. When they asked me to sign a paper with the final numbers, it was not the same we have agreed upon. Basically they wanted to use the sales tax credit (we pay sales tax for the difference only, (new car price - traid in value) x 0.07725) to pay for the traid in. They wanted to use my money for paying for my traid in. It was $1,600. They argued, we never went into the details how they pay for it. When I was leaving, they offered to split the $1,600. Since than I have purchased the Tundra for less than we agreed upon at Reno Toyota. I do not intend to buy anything from this dealership ever. More

Wife had her heart set on a RAV 4 so I bought her one. Never been screwed and lied to so much in my life without knocking someone out. I'm getting too old I guess, and too gullible. I like to believe in p Never been screwed and lied to so much in my life without knocking someone out. I'm getting too old I guess, and too gullible. I like to believe in people and in the past I've been able to. No longer, I'm afraid. I've learned a lesson. I'm very happy for my wife as she did get what she wanted. These people at Reno Toyota are crooks and liars. This was a cash deal through my credit union yet they had me fill out loan papers and did a credit check on me. This of course lowers my credit score, which is impeccable. Even my credit union Loan Manager was angered by their tactics. She suggested we find another dealer who would be more honest in their dealings. They actually drew up the paperwork as if we were getting the financing done through them and then lied to me about the sales tax. The car is to be registered in Nye County where the tax is 6.75. They told me they couldn't do that, yet I had just bought a Mitsu in Vegas and they charged me only the Nye county tax rather than the Clark county tax. I found that the reason they lied to me about it was that they had the papers made out that they were financing it in Washoe County at a high intrest rate. I should have walked but I didn't want to disappoint my wife. Stay away from these crooks! There's other dealers and other cars, you don't need Reno Toyota! More