Dolan Toyota

My son and I recently visited Dolan Reno Toyota to help him purchase his first car. We had a positive experience with the salesperson, but unfortunately, that changed when we were transferred to the finan him purchase his first car. We had a positive experience with the salesperson, but unfortunately, that changed when we were transferred to the finance department. Despite having a pre-approved loan from his personal bank and a significant down payment prepared, the finance department heavily pressured us to use their financing options. While we appreciate their efforts, we had already secured a favorable rate with our bank. Further frustration arose when we discovered the dealership's limit on debit card transactions. Since our down payment exceeded that limit, we needed to wait for the bank to open on Monday to adjust the loan amount. The entire paperwork process took an unreasonable amount of time, and it felt like a tactic to pressure us into their financing. Despite declining their offers, we remained courteous and persistent in using our pre-approved loan. On Monday, when contacting the finance department to request additional paperwork, we encountered a particularly unhelpful individual named Steve Umpress. Despite our request to have the paperwork emailed for efficiency, Steve insisted my son come to the dealership in person. This unnecessary inconvenience cost my son valuable time. Even when my son arrived, Steve Umpress showed a complete lack of customer service. He refused a simple request to scan the paperwork for faster transmission to the bank, stating "'Just bring me the money and you can get the car.'" The entire experience left us feeling disrespected and frustrated. We understand dealerships aim to offer financing options, but this experience went beyond that. We were prepared to pay the full asking price for the car and had secured our own financing. The pressure tactics and Steve Umpress's behavior in the finance department left a very negative impression. This experience does not reflect well on Dolan Reno Toyota, and we hope this review prompts an evaluation of their finance department's practices to ensure a smoother experience for future customers. More

Completely unsatisfied! First, I went to for a service which my understanding of a service is an oil change and a few other services such as tire rotation etc. They promised First, I went to for a service which my understanding of a service is an oil change and a few other services such as tire rotation etc. They promised me it would be approximately an hour and a half, which think is ridiculous for an oil change! Almost three hours later that called me as if I were out running errands. I told them that I would be waiting in their waiting room. Come to find out, they wanted to charge me $105 dollars for this since my Toyota Care has expired. On top of that I come to find out that they only topped off my fluids and did a tire rotation!!! Needless to say, I will no longer dealing with Dolan Toyota of Reno! They are a rip off and only concerned about the money! Good luck Dolan Toyota. More

We USED to love Dolan/Reno Toyota and we bought 4 NEW cars from them and the last one we had for 8 years and we still have an older Corolla that is still in perfect condition over almost 15 years old. Th cars from them and the last one we had for 8 years and we still have an older Corolla that is still in perfect condition over almost 15 years old. They used to care for people, and do great work but it seems they have gotten too big for their britches. They used to have a top notch service department but now it is a dangerous place to be and especially if you are a woman! The service people are serial killer slick, smile while they look over your head as they talk at you. They gaslight better than any seasoned narcissist could imagine! Our last experience was only the very last straw!!! I'll try to make this the shortest story possible but it's so much deeper and several calls that spaned over a few days. : We had a problem with our Prius that we bought new there and we were never notified by anyone of this recall that happened 4 years prior (we only had 5 years to be able to participate) so when our car had some warning lights that came on we found out they are known for being part of this recall which is a software update but can cause catastrophic damage to the whole hybrid system if not addressed (remember we were never notified and have had same address phone and email the whole time) so first when we brought it in they refused to do the recall because there was warning lights on.. I explained that my husband called Toyota and they confirmed these lights would be on. Then after I called Toyota again they explained the process..software update..diagnostic to ensure these lights weren't an actual problem or just software...fix what is wrong because the software involved interfered with stystems reporting properly and could cause hybrid system issues! So then Dolan called and said they would do me a favor and install the update, but that "it wasn't going to fix my problem". Then called and said they needed to run a diagnostic, for $200... then he said he founf a problem that has nothing to do with the recall...I said the diagnostic was part of the recall..back and forth to them and Toyota, then Dolan said my car was done I got a call back from Toyota and I told them i guess it's done.. the woman at Toyota said based on their computers it hasn't been done. That she would know when it was done. This being the 3rd experience with Dolan saying they did work that may or may not have been done! I have proof they DIDN'T do the work twice before (once my breaks had a known issue and they said they did the work but didn't...and it still made the noise while i was still there and the service manager told me they did what they knew to do and there was nothing else they were going to do... even going as far to say it was fixed even though it still made the noise.) Now having to do with a huge component of a prius and I can not take it to another dealer now because Dolan "said" it was done. We got rid of that car same day we got it back! Now we drive a Jeep! We will never buy a Toyota again which is so sad because we have had a committed relationship with them for over 25 years! If you are in Reno please do yourself a favor and go to Carson City for your Toyota dealership needs!! More