Dolan Toyota

This was the second time I had a service appointment the they could not honor. This last time I had an appointment to get an oil change at 2:45. When I got there I was told it was going to take 3 hours ( wh they could not honor. This last time I had an appointment to get an oil change at 2:45. When I got there I was told it was going to take 3 hours ( which it did). First I was told that they took to many walk ins and for some reason those people got priority. After complaining I was told they were short staffed. Later after walking around back I spoke to a mechanic who told me there always short staffed and on this particular day seven people called in sick. Finally after speaking to the service rep for the 10th time he came clean and told me the same thing the mechanic did. It took almost 3 1/2 hours to get an oil change.. I am giving 2 stars only because the service rep was so apologetic, and said I could come in for free car washes. God only knows how long that would take. The least they could of done is called before I left work. More

Another exceptional experience. This is the third family car we've purchased from Dolan Toyota and I continue to be impressed by the quality of service, price, ease to work with and how well we're treated d car we've purchased from Dolan Toyota and I continue to be impressed by the quality of service, price, ease to work with and how well we're treated during all phases of the process. I will only buy my cars here! More

We have bought a couple of vehicles from Toyota. This will be the third one. Every time we go in, the sales team, management and finance are always helpful. This last purchase was with Wyatt Tanner, he w will be the third one. Every time we go in, the sales team, management and finance are always helpful. This last purchase was with Wyatt Tanner, he was very professional and polite. I would totally recommend Dolan Toyota More

Jackie Beauchman is a wonderful person at your dealership. She always takes such good care of me anytime I have come in for service. Being handicapped, she makes sure I'm comfortable at all times, dealership. She always takes such good care of me anytime I have come in for service. Being handicapped, she makes sure I'm comfortable at all times, I just adore her. More

Excellent Fantastic experience. Went better than promised. I want to personally thank Lyndsay Molsberry for the way she cared for my vehicle and delivered above Fantastic experience. Went better than promised. I want to personally thank Lyndsay Molsberry for the way she cared for my vehicle and delivered above what she said would happen. I wish more companies practiced this level of service. Thank you More

No stress car shopping I started viewing vehicles online and found one of interest. I inquired with the dealership and was contacted by Maya and Kris. They were very helpful I started viewing vehicles online and found one of interest. I inquired with the dealership and was contacted by Maya and Kris. They were very helpful, answered my questions and suggested I come to Reno to test drive the Tundra I had my eye on. Upon arrival, Kris met me in the parking lot and began, in a very low key manner to introduce me to the vehicle. The entire process was very relaxed and completed in a timely manner. When I was presented with the keys, Alexia explained the systems and demonstrated all functions. She was the perfect way to complete the transaction! I drove away feeling like my business was appreciated. More

Everything I wanted Eddy was easy to work with, extremely communicative and listened to what I wanted for my vehicle. The entire process was fast, finance explained eve Eddy was easy to work with, extremely communicative and listened to what I wanted for my vehicle. The entire process was fast, finance explained everything very well. The delivery expert, Alexia is very knowledgable and was great explaining the variety of functions and how to use them. More

Awesome service Wade Wrenn was very courteous and explained everything very well. I would recommend this toyota dealership for service for your vehicle. Thank you ver Wade Wrenn was very courteous and explained everything very well. I would recommend this toyota dealership for service for your vehicle. Thank you very much More

Headlight service repair Making an appointment was easy and quick. Duane greeted me with a smile as I pulled into the shop. We went over my car needs and got a call back with Making an appointment was easy and quick. Duane greeted me with a smile as I pulled into the shop. We went over my car needs and got a call back with in 2 hours my headlight replacement had been completed. Nice kind quick service. Always! And, they washed my car!! More