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Dolan Toyota

Reno, NV

4.2
1,171 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,171 Reviews of Dolan Toyota

September 25, 2019

My Sixth New Toyota/Lexus Purchase My wife and I have been buying new Toyota and Lexus products from the Dolan Family since 1998. Recently, I decided to downsize from my '17 Toyota Tun More

by The Reginator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sinner
Sep 26, 2019 -

Dolan Toyota responded

We can't thank you and your wife enough for your years of business! It's fantastic to hear that your recent buying experience went smoothly and that it was a stress-free process to get into your 2020 Toyota Tacoma TRD Pro. We truly appreciate your continued support as well as your kind words about Jeremy, Brandon, and Chris. We hope you continue to love your new vehicle and look forward to serving you again at Dolan Toyota!

September 24, 2019

Excellent customer service This dealership went out of their way to help us. Have to say I hate going to try to buy a new car. Aaron was a great and awesome salesman. Very profe More

by James and Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Greene and Tyler Larsen
Sep 24, 2019 -

Dolan Toyota responded

Hi James and Christy - We understand that the car-buying process can be intimidating, but it's wonderful to hear that you had a five-star experience with the Dolan Toyota team! We love that Aaron helped you get into a new vehicle and ensured you drove home a happy customer. Thank you very much for your business! We appreciate you recommending us to your friends and family.

September 22, 2019

Fairness and honesty! Dolan Toyota is a no pressure and no hassle dealership. Salesman are knowledgeable and straightforward. Overall an awesome experience and would recomm More

by Hendo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Ford, Jairo Vega and Tyler Larsen
Sep 23, 2019 -

Dolan Toyota responded

It's our pleasure to have provided a no-pressure, straightforward and awesome experience. Thank you for giving Dolan Toyota the opportunity to earn your business! Your recommendation means a lot to us!

September 16, 2019

Excellent customer service Everyone from the greeter to product specialist to finance mgr to delivery specialist including the sales executive assistant were very helpful, kind, More

by Cabs4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahara Guillen, Drew Swanson, Wyatt Price, Michael Parker and Sarah Sasville
Sep 17, 2019 -

Dolan Toyota responded

"Helpful, kind, and easy going" are all words we love to see! Thank you so much for trusting the Dolan Toyota team with your business. We hope you are loving your new vehicle.

September 16, 2019

New Car Purchase Our experience in purchasing a new Toyota was very good. The dealership was willing to negotiate, and the staff was very cooperative and helpful. Eve More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominyck R., Josh Fematt, Michael Parker, Alexia Guzman, Craig Burkham
Sep 16, 2019 -

Dolan Toyota responded

Thank you for posting about your buying experience at Dolan Toyota! We are so glad to hear that you received helpful, professional service and that our team went over the features of your new vehicle so you'll be confident out on the roads. We hope you are loving it!

September 15, 2019

Toyota Certified Pre Owned Overall good experience. Friendly and helpful staff. Emails were answered very quickly which was very much appreciated. The only disappointment we had More

by Leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy, Arianne, Casey
Sep 16, 2019 -

Dolan Toyota responded

Hi Leigh! Thank you for your review of Dolan Toyota. We appreciate your business and your feedback about your recent car-buying experience. I am sorry to see you are disappointed in the detailing service. Please give us a call if you would like to discuss this further. Thank you and have a great day!

September 13, 2019

Tacoma purchase My experience in purchasing my new Tacoma was good. The dealership was willing to negotiate, and the staff was very cooperative and helpful. I would b More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Hernandez
Sep 13, 2019 -

Dolan Toyota responded

Congratulations on your new Toyota Tacoma, Rick! We are very happy to hear that our team earned your business with their helpful service. Thanks so much for your positive feedback. We would love to work with you in the future!

September 08, 2019

Service Everyone very pleasant. Clean facility. Quick to wait on you. The only issue is they did not have parts for my car ordered ahead of time. I had t More

by GaryD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nadeau
Sep 09, 2019 -

Dolan Toyota responded

Gary, I appreciate your business and your candor here. We could have been more prepared and I will review this with my team to improve. Thank you again, Ken Cerny - Service Manager - 775-826-5050

September 07, 2019

Exceptional Service Everyone at Dolan Toyota was awesome, especially our salesman Tony Promise! He was phenomenal! We will be customers for life because of him!!! He unde More

by Logan Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Promise (Sales), Steve Umphress (Finance)
Sep 09, 2019 -

Dolan Toyota responded

Logan, thank you for taking the time to share this awesome feedback. We love seeing reviews like this and knowing that you had such a great experience working with Tony, Steve and the rest of our team. Welcome to the Dolan Toyota family and thank you again for your business!

September 06, 2019

Took a while but worth the wait. Did a good job and shuttled me to my destination for waiting. Kept me informed. Helpful in doing 30,000 mile service a little early - saved a trip! More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nixon
Sep 06, 2019 -

Dolan Toyota responded

Thank you for your feedback, Pat! We are glad to hear that your service visit went smoothly. All of us at Dolan Toyota are grateful to have you as a customer.

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