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Dolan Toyota

Reno, NV

4.2
1,197 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,197 Reviews of Dolan Toyota

September 16, 2019

New Car Purchase Our experience in purchasing a new Toyota was very good. The dealership was willing to negotiate, and the staff was very cooperative and helpful. Eve More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominyck R., Josh Fematt, Michael Parker, Alexia Guzman, Craig Burkham
Sep 16, 2019 -

Dolan Toyota responded

Thank you for posting about your buying experience at Dolan Toyota! We are so glad to hear that you received helpful, professional service and that our team went over the features of your new vehicle so you'll be confident out on the roads. We hope you are loving it!

September 15, 2019

Toyota Certified Pre Owned Overall good experience. Friendly and helpful staff. Emails were answered very quickly which was very much appreciated. The only disappointment we had More

by Leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy, Arianne, Casey
Sep 16, 2019 -

Dolan Toyota responded

Hi Leigh! Thank you for your review of Dolan Toyota. We appreciate your business and your feedback about your recent car-buying experience. I am sorry to see you are disappointed in the detailing service. Please give us a call if you would like to discuss this further. Thank you and have a great day!

September 13, 2019

Tacoma purchase My experience in purchasing my new Tacoma was good. The dealership was willing to negotiate, and the staff was very cooperative and helpful. I would b More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Hernandez
Sep 13, 2019 -

Dolan Toyota responded

Congratulations on your new Toyota Tacoma, Rick! We are very happy to hear that our team earned your business with their helpful service. Thanks so much for your positive feedback. We would love to work with you in the future!

September 08, 2019

Service Everyone very pleasant. Clean facility. Quick to wait on you. The only issue is they did not have parts for my car ordered ahead of time. I had t More

by GaryD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nadeau
Sep 09, 2019 -

Dolan Toyota responded

Gary, I appreciate your business and your candor here. We could have been more prepared and I will review this with my team to improve. Thank you again, Ken Cerny - Service Manager - 775-826-5050

September 07, 2019

Exceptional Service Everyone at Dolan Toyota was awesome, especially our salesman Tony Promise! He was phenomenal! We will be customers for life because of him!!! He unde More

by Logan Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Promise (Sales), Steve Umphress (Finance)
Sep 09, 2019 -

Dolan Toyota responded

Logan, thank you for taking the time to share this awesome feedback. We love seeing reviews like this and knowing that you had such a great experience working with Tony, Steve and the rest of our team. Welcome to the Dolan Toyota family and thank you again for your business!

September 06, 2019

Took a while but worth the wait. Did a good job and shuttled me to my destination for waiting. Kept me informed. Helpful in doing 30,000 mile service a little early - saved a trip! More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nixon
Sep 06, 2019 -

Dolan Toyota responded

Thank you for your feedback, Pat! We are glad to hear that your service visit went smoothly. All of us at Dolan Toyota are grateful to have you as a customer.

September 04, 2019

Awesome! Professional young people who worked with me; very attentive to my thoughts and desires for my new Rav4 hybrid.? They were good listeners and always More

by Landrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo, Westin, Tyler and Sarah
Sep 04, 2019 -

Dolan Toyota responded

We love hearing kind words about our wonderful team so this is great to read! Thank you very much for your positive feedback. We are glad to have you as part of the Dolan Toyota family!

September 02, 2019

Dolan family Thank you again Dolan Toyota family. My loves her new 4runner. Couldn't ask for a better group of people. Special thank you to Nick and Zac. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Paolillo, Waylon Tipton, Zac Barrett
Sep 03, 2019 -

Dolan Toyota responded

It's our pleasure to serve you! Thank you so much for trusting us with your business. We really appreciate your kind review and would love the opportunity to work with you again in the future.

August 31, 2019

Nice People They were willing to negotiate on price and the sales staff is eager to accommodate. I look forward to future service and sales experiences, seems l More

by 1937Scott
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Greene, Lisette Becerra
Sep 02, 2019 -

Dolan Toyota responded

Hi Scott. Thanks for being our guest here at Dolan Toyota and giving us the opportunity to serve you. We look forward to seeing you again in the future.

August 30, 2019

Great Nile was fast and thorough, as he understood I needed to get to work. He walked out to meet me at my car. He told me what work I need to get done and More

by TracySousa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nile Bremser
Aug 30, 2019 -

Dolan Toyota responded

Thank you very much for the excellent review! We are so happy to hear that Nile made your recent service visit such a success. If any future issues should arise, the team at Dolan Toyota will be here to help.

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