Dolan Toyota

Fake Promises This is the worst experience I have ever had with a dealer. I have scheduled an appointment with Dolan Toyota( Reno, NV) on 7/28/19 at 12 PM to che This is the worst experience I have ever had with a dealer. I have scheduled an appointment with Dolan Toyota( Reno, NV) on 7/28/19 at 12 PM to check out Toyota Camry 2019 (LE,SE) models.I met with "Wyatt Price" initially to discuss the lease options for the Camry LE model.He said he can do a $249/Month with $2399 Down Payment. I rejected it and said that my friend took the same Camry 2019 LE for $205/Month with $2000 down.He said bring that information to us and we will match the offer for you. So after an hour I got all the information he requested for and he looked in that and said they can do for $205 with $2000 down payment for LE model (I asked him specifically again and he said yes).Then later we went over to look the cars where I also liked the Camry SE model.So we were back discussing the Camry SE model lease with Thomas Armas (I believe he is the supervisor) and he said that he will try his best to get a $220 monthly with $2000 down payment for SE model.He ran my credit and came back to me and said that you have pay $270/month which is may higher than what he promised.Then later he said he will try to get a initial LE model for less than $205/month.Again he came back to me and said that they can't go less than $230/month for LE model which initially he promised to get that for $205.(This is after 5 hours of initial conversation).They have not fulfilled any of the promises they made. This is really frustrating and I don't feel like buying Camry anymore and doesn't recommend it.The staff doesn't have any clear idea of pricing and do fake promises again and again.If they could have given me a clear idea initially I could not have wasted my 5 hours believing in their fake promises. More

Efficient, polite, attentive and knowledgeable Using your website to select and prequalified made our onsite visit quicker. The product technician, Toby, is courteous and knowledgeable. Alexia is a Using your website to select and prequalified made our onsite visit quicker. The product technician, Toby, is courteous and knowledgeable. Alexia is a great customer educator for all the bells and whistles! Thank you for a pleasant shopping and buying experience. More

great! Kris helped me through this process of buying my first car. He helped me get exactly what I wanted and was very accommodating and helpful through the Kris helped me through this process of buying my first car. He helped me get exactly what I wanted and was very accommodating and helpful through the process. He was able to help me out with pricing and making this experience easy and smooth. Highly recommend this dealership and working with Kris. He was very knowledgeable of the car and didn't add anything extra on top of what I was looking for. great experience More

Great experiences time after time. I recently had my first bad experience at Dolan Toyota as a result of a miscommunication and poor timing. However, upon communicating my experience, t I recently had my first bad experience at Dolan Toyota as a result of a miscommunication and poor timing. However, upon communicating my experience, they remedied the situation beyond what I thought would be possible from such a large and high volume business. In my opinion, it's not about being perfect all the time, but realizing and fixing the situation when inevitable mistakes happen. I recommend Dolan Toyota and their service department to any Toyota owners. I expect that the rest of the Dolan dealerships follow the same customer service centered ethos as well. Go give Dolan a try! More

Service Great service. The process was very fast and efficient and the new use of Uber makes getting errands done while you wait more convenient overall. Great service. The process was very fast and efficient and the new use of Uber makes getting errands done while you wait more convenient overall. More

25 K Service The individual, in the service department, hat helped me did a wonderful job of explaining the entire process! Britney Rae is an asset to the departm The individual, in the service department, hat helped me did a wonderful job of explaining the entire process! Britney Rae is an asset to the department!! Thank you! More

Customer Friendly Dealership Very easy dealership to work with. Everyone was friendly and accommodating. Able to make a quick deal. No hassles. Definitely would recommend Dolan’s Very easy dealership to work with. Everyone was friendly and accommodating. Able to make a quick deal. No hassles. Definitely would recommend Dolan’s. No pressure. More

Amazing quality of service Awesome! Was able to do everything online. Start to finish with the deal in under 1 hour. Drove to the dealership to find everything we discussed perf Awesome! Was able to do everything online. Start to finish with the deal in under 1 hour. Drove to the dealership to find everything we discussed perfect and waiting. Very easy dealership and no stress when buying. More

Recalls Our service rep was fantastic really treated me like family which is the Dolan way! Thank you so much for your kindness and respect. Michael even reme Our service rep was fantastic really treated me like family which is the Dolan way! Thank you so much for your kindness and respect. Michael even remembered my name when I picked up my car More

Great experience Philip in sales and Steve in finance were straight with me when I had questions, thoroughly explaining the options I had in front of me. No pressure, Philip in sales and Steve in finance were straight with me when I had questions, thoroughly explaining the options I had in front of me. No pressure, just information. We'll be back when we get my wife's car. Highly recommend. More