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Dolan Toyota

Reno, NV

4.1
1,174 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,174 Reviews of Dolan Toyota

July 10, 2019

Amazing quality of service Awesome! Was able to do everything online. Start to finish with the deal in under 1 hour. Drove to the dealership to find everything we discussed perf More

by Chris3388
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Ramos Richard Gardner
Jul 10, 2019 -

Dolan Toyota responded

Thank you for your review of Dolan Toyota! It's wonderful to read how your car-buying process was completed quickly and mainly done online. We strive to give the best customer service to our guests and I'm pleased to see we could demonstrate that to you. We look forward to seeing you again soon and have a great day!

July 09, 2019

Recalls Our service rep was fantastic really treated me like family which is the Dolan way! Thank you so much for your kindness and respect. Michael even reme More

by Laurie travel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike troedel
Jul 09, 2019 -

Dolan Toyota responded

Hi Laurie - We are so glad that you felt welcomed at our dealership and were treated with five-star care! Thank you very much for trusting us with your vehicle and taking the time to post about your experience.

July 03, 2019

Great experience Philip in sales and Steve in finance were straight with me when I had questions, thoroughly explaining the options I had in front of me. No pressure, More

by Gardnerville Tundra Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip, Steve
Jul 03, 2019 -

Dolan Toyota responded

Thank you for your review of Dolan Toyota! It's wonderful to read about your recent car-buying experience with Philip and Steve since we work hard to provide excellent customer service. We certainly hope to see you again and thank you for your business!

June 29, 2019

Service I didn’t have to wait an extended time. Staff updated me of wait time . Lots of coffee selection. The ambiance of the facility is friendly. Inside of More

by 7100Fil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Lee
Jul 01, 2019 -

Dolan Toyota responded

Thanks for the detailed feedback about our Service Team at Dolan Toyota. We're grateful to have you as a customer and look forward to seeing you next time.

June 25, 2019

Dolan Toyota Sales Experience This is our second Toyota purchase from Dolan Toyota. They have always been efficient, knowledgeable and easy to work with. Sahara G. was our initial More

by TRD SPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahara G. , Michael Parker, Beth Pollard
Jun 25, 2019 -

Dolan Toyota responded

Thank you so much for coming back to Dolan Toyota! We are thrilled that you've had two positive buying experiences with our team and it's wonderful that your recent visit working with Sahara was such a success. We are grateful to have you as a customer!

June 24, 2019

Amazing! We couldn't be more happy with our Corolla Hybrid and the customer service we received from Reno Toyota!! I've heard horror stories about buying a new More

by Casslynne55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Jennings , Zac Barrett
Jun 24, 2019 -

Dolan Toyota responded

Thank you for your review of Dolan Toyota. Congratulations on your new Toyota Corolla Hybrid! I'm delighted that you are happy with your purchase and that you had such an enjoyable car-buying experience with our team. We hope to see you again soon and thank you for your support!

June 22, 2019

4 Runner purchase Excellent service! The best car purchasing experience ever. Israel, Nick, (finance-sorry if I got the name wrong), and Tyler treated us like royalty f More

by dale Lindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel, nick, and tyler
Jun 24, 2019 -

Dolan Toyota responded

For you to say you had your best car-purchasing experience at Dolan Toyota means the world to us! Thank you so much for your rave review. We hope that you love your new car.

June 20, 2019

Toyota experiance They were great ( except for one of the managers) while trying to get me to buy, once vehicle was purchased they couldn’t less about my questions , co More

by 775Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Swanson
Jul 08, 2019 -

Dolan Toyota responded

We believe our customers deserve five-star service at all times so this is saddening for me to read. I would love to see how I can help here, but am unable to find your contact information based off this screen name. Would you consider giving me a call? Thank you, DJ Stacey - Sales Manager - 775-384-5208

June 14, 2019

Lease End Problems with consulting & getting a straight answer in regard to Financial. It was 3.99 if this many years & something unclear if this many years. Ve More

by Scratch
Recommend Dealer
No
Employees Worked With
Beth Pollard, Jonathan Duarte, Chris Pitaro
Jul 01, 2019 -

Dolan Toyota responded

I'm sorry to hear that this was a challenging process. I would like to understand a bit more about your experience as it sounds like we could make this a much smoother transaction for the next customer. I'm going to learn some of the details from my team and kook for your contact information so we can discuss. Don't hesitate to give me a ring as well. Thank you, DJ Stacey - Sales Manager - 775-384-5208

June 13, 2019

June 4, 2019 To the manager working that day wearing a black polo (service department). Don’t be condescending if I ask a question regarding my car. I didn’t appre More

by Nevada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Jul 01, 2019 -

Dolan Toyota responded

I would never want my guests to be treated in the manner you've described here so this is very concerning for me to read. I definitely would like to get the details of what happened here - would you please give me a call? Thank you, Ken Cerny - Service Manager - 775-826-5050

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