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Dolan Toyota

Reno, NV

4.2
1,171 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,171 Reviews of Dolan Toyota

January 03, 2019

The Extra Mile I was looking for a hard to find Toyota Tacoma, low miles, 4 doors, 4x4, in good condition and of course for a low price. Most places would tell you More

by Acroz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Rooker, Chris Clark, George Moran, Jeremy Sinner, Brady Dolan, Jesse Huggins
Jan 03, 2019 -

Dolan Toyota responded

There is nothing we love more than hearing that our customers are getting into their dream cars! It's fantastic that our team was able to find you the perfect Toyota Tacoma at a fair price. Congratulations and thank you for the review!

January 01, 2019

Toyota Cares for your Toyota! Dolan Toyota in Reno is where I bought my 2018 Corolla and they have been my go-to for all of my car’s maintenance. I have brought it in 3 times so fa More

by tat2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Umphress
Jan 02, 2019 -

Dolan Toyota responded

Thank you for sharing your experience so others will know what it's like to be a guest at Dolan Toyota! We love that you've received consistently quick and thorough service during your maintenance appointments and that you've driven off in a freshly-washed car. We also are glad you can relax comfortably while you wait. Happy New Year!

December 31, 2018

Buying a 2019 4 Runner Process was very smooth. Great salesperson in Eric Evans. Very Straight forward process with Michael Parker in finance office. The person doing the More

by Harvey1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Evans, Michael Parker
Dec 31, 2018 -

Dolan Toyota responded

Hi Harvey - Thanks for coming to Dolan Toyota for your second Toyota 4Runner! We are happy to hear that the process was simple and straightforward and that you got a great deal on your new car. We appreciate your business and your review!

December 30, 2018

Took 2 unscheduled visits to fix a simple problem. Disappointed that it took two trips to fix a skid plate on my 4 Runner. I almost lost the skid plate because they didn't bolt it on correctly after a More

by nvmtman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A young man who greets.
Jan 02, 2019 -

Dolan Toyota responded

I am very sorry to read that you are disappointed. It is concerning to hear about the issue with your skid plate - would you consider giving me a call so I can look into what happened here? Thank you, Lucas Kunze - Service Manager - 775-384-5285

December 30, 2018

New car purchase Our buying experience at Dolan Toyota was great from start to finish.We worked with Steve Umphress, he was very helpful and we never felt pressured, i More

by Dawgfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Umphress and Alexia Guzman, Craig Burkham, Zac Barrett
Dec 31, 2018 -

Dolan Toyota responded

We strive to provide a pressure-free car-buying experience and are thrilled that Steve made this true for you. Thanks so much for taking the time to write us a review. We will see you again at Dolan Toyota!

December 28, 2018

new service management has driven me away from Dolan this is to let you and Mr. Dolan know that I no longer will be using Dolan for "service" or to purchase a new Toyota. I have bought two cars there More

by A. Gore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i do not remember any names...
Jan 14, 2019 -

Dolan Toyota responded

I am so sorry to hear that we let you down. I truly apologize for the wait as well as dropping the ball on your car wash. I'd hate to lose your business over this and will give you a call soon. In case I cannot locate A. Gore in our system, would you consider giving me a call? Thank you, Lucas Kunze - Service Manager - 775-384-5285

December 27, 2018

You Can Name It I enjoyed working with the people at the Dolan Group. They were attentive to my needs and helped me find a nice vehicle that had all the features I n More

by Regina1932
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Pecson
Dec 27, 2018 -

Dolan Toyota responded

Hi Regina - Congratulations on your new car! It's wonderful to hear that our team worked to find a vehicle that meets your needs and works with your budget. Thanks for taking the time to write us a review!

December 26, 2018

I received what I asked for Dolan TOYOTA surpassed my expectations! I was treated with respect, shown alternatives and in the end was provided with what I asked for. Most importa More

by ImStig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Umphress -Sales, Sarah Sasville - delivery, Jeremy Sinner, Jesse Huggins, Daniel Frank
Dec 26, 2018 -

Dolan Toyota responded

Wow, thanks for the great review of our team at Dolan Toyota! Congrats on the purchase of your Toyota Tacoma TRD Pro - we'll be here when it's time for your first service!

December 17, 2018

Best first experience at a dealership I went in wanting to buy a Toyota 4Runner and Kris Surabotsupon helped me and did an amazing job. Everything went quickly and smoothly. He did a wonde More

by Hallpaige702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Surabotsupon, Chris Clark
Dec 17, 2018 -

Dolan Toyota responded

Thank you for coming to Dolan Toyota for your first new car! It's wonderful to hear that Kris explained everything you needed to know and made the car-buying process as smooth as possible. Congratulations! We'd love to see you for your first oil change.

December 15, 2018

Best car buying experience I’ve ever had Or salesman, Toby Jennings was great! He was well informed, professional and very nice. Everyone at the dealership was wonderful. We only buy cars fr More

by 1chetbaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Jennings, Sarah Sasville
Dec 17, 2018 -

Dolan Toyota responded

We couldn't ask for better feedback! Thank you so much for being part of the Dolan Toyota family. We love that you can depend on us for excellent service. Safe driving in your new car!

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