Dolan Toyota

Went for one truck and bought two Upon arrival received a warm welcome from Sarah. Her smile and kind words got us going. She heard what we had to say and started from there. She show Upon arrival received a warm welcome from Sarah. Her smile and kind words got us going. She heard what we had to say and started from there. She showed us a Toyota, (that we ended up buying because I liked it so much). She took us to another lot to show us what we we're there for. As soon as my wife seen the truck she to fell for it and had to have it. It had a couple of issues but The dealership took care of it for us to make the deal and make us happy. Moving inside we sat with Beth to go over payment as well as, again working with us (especially to help us into the two vehicles) listening to our needs and getting us to where we felt comfortable. Through the whole process, we were there all day, we felt like we were in good hands. They always had water or something for us to drink, but they also had food for when we got hungry. It is a full service, comfortable and part of the family feeling. Great job to all that helped us - Sarah, Beth Zac, and Tyler! More

Great Experience! Just bought a Toyota Highlander from Dolan Toyota and what a great experience. Steve took us on test drives in the vehicles we were interested in and Just bought a Toyota Highlander from Dolan Toyota and what a great experience. Steve took us on test drives in the vehicles we were interested in and he was very knowledgeable about each. Zac was our Finance guy very up front and easy to deal with. Alexis showed us all the new technology our car had to offer and made sure we knew what all the buttons did before we drove off in our new car! Awesome experience! Thanks Dolan Toyate! More

Happy with purchase We just purchased a Toyota Tacoma and love it. Our sales person(uriel Jimenez) was great. He answered all our questions and went above and beyond to m We just purchased a Toyota Tacoma and love it. Our sales person(uriel Jimenez) was great. He answered all our questions and went above and beyond to meet our are needs. He explained evenything extremely well. We are happy with our customers serves and our new truck. More

. . . "And join the Family", Not just a slogan Although I've visited Reno Toyota a couple of times, I've never taken a real interest in a Toyota until last week. I was looking at a Highlander and w Although I've visited Reno Toyota a couple of times, I've never taken a real interest in a Toyota until last week. I was looking at a Highlander and within several minutes at the dealership, Salesman, Andrew introduced himself. My wife and I were very impressed with his courteous, professional, no pressure approach. Upon negotiations of the actual deal, we were introduced to Aaron Greene, whom demonstrated a level of trust and honesty seldom seen at any retail establishment. The no nonsense negotiations between the both of us was very much appreciated. He actually listened to what our interests were and made every effort to accommodated them. Again, no pressure. The final figures were reviewed and approved by Sales Manager, DJ, whom also proved to us that the level of trust at Dolan's Reno Toyota is truly a corporate philosophy. Hence, "Get in. And Join the Family" is not just the flavor of the month, but one of the many reasons to purchase a vehicle at Reno Toyota More

Friendlist staff around Thank you Aaron Greene, Sales Manager, and Sara Rooker (sales) for getting us into our awesome new Tundra. These two were very knowledgeable and help Thank you Aaron Greene, Sales Manager, and Sara Rooker (sales) for getting us into our awesome new Tundra. These two were very knowledgeable and helpful when it came to understanding buying and leasing. Working with Aaron and Sara was truly a pleasure. They went above and beyond to get us into the vehicle we wanted. The whole experience was top notch. We were taken care of the whole time, never steered toward products or services that we expressed no interest in, and most importantly we felt like part of the family. Without hesitation I would recommend other buyers to Dolan Toyota, especially if the entire staff is anything like Aaron and Sara. You guys rock! Thanks again! More

Best used car experience ever! Thanks to Aaron Greene, Sales Experience Manager and Drew Swanson, Product Specialist I'm now driving a like new used 2012 Subaru Forester and am tota Thanks to Aaron Greene, Sales Experience Manager and Drew Swanson, Product Specialist I'm now driving a like new used 2012 Subaru Forester and am totally satisfied. This is my third car purchase from the Dolan Auto Group and thanks to Aaron and Drew this is my best experience ever. More

Best experience ever buying a car. Zac Barrett is just an awesome person. He is very professional and knowledgeable. He made our car buying experience very easy and pleasant.. Paul Zac Barrett is just an awesome person. He is very professional and knowledgeable. He made our car buying experience very easy and pleasant.. Paul and Paulina More

Warranty parts Had an oil change almost 2 months ago they were I had a fight them to warranty a cover on the center console of my 2017 Toyota Tundra they said they w Had an oil change almost 2 months ago they were I had a fight them to warranty a cover on the center console of my 2017 Toyota Tundra they said they would they haven't even ordered the part nobody wants to talk to me they passed me back and forth More

Extremely unethical Don't Waste your time with Dolans used car inventory they are lairs. They say that have a car and its in stock and ready for you to come see and when Don't Waste your time with Dolans used car inventory they are lairs. They say that have a car and its in stock and ready for you to come see and when you get there it just sold.This happened to me twice.They use bait cars to get you in then try to sell you some else.Extremely unethical and under handed don't do business with these people. More

TERRIBLE CUSTOMER SERVICE Get In. And Join The Family. That is the slogan/ catch phrase of Dolan Toyota. Since our first interaction with Dolan back in 2014 , when we bought Get In. And Join The Family. That is the slogan/ catch phrase of Dolan Toyota. Since our first interaction with Dolan back in 2014 , when we bought our FJ, I hadn’t always quite got the catch phrase but was pleasantly surprised with their service aspect. It is by no means a family environment but the service department was always a good experience. Like any car dealership buying experience, it is never perfect, but our salesman Drew was awesome. Friendly and efficient and has kept in contact with us over the years we deciding on new vehicle options. Because of the actual purchase, the addendum and the shady practice of laminating a new MSRP we did not purchase our 2017 from Dolan but we did continue to go there for service. We took the drive to Carson City for our purchase. The real jewel of the dealership is the service department and customer service. Well it used to be. From the first “new owner” dinner, to parts purchase to all regularly scheduled maintenance appointments; I have also been happy with the process from start to finish. Never a hiccup or anything that wasn’t quickly resolved and with a smile. Today not only was the ball dropped, it was kicked, deflated and dragged behind my vehicle as I pulled out of the service bay. I must say that my first impression, I thought maybe my own crankiness from the drive may have been influencing my opinion. I had been stuck in considerable traffic from Tahoe down to my appointment. When I called, the operators were super friendly, never even asked for my name and told me that any appointment had a grace period and just come on in. Usually as you pull into the service drive someone, or several people will wave you in. I came in and about 5-6 people in blue shirts to the right of me were talking. A girl came over to check me in, she said hello. Very dry and non-super friendly, but she was somewhat efficient. Went over the vehicle, checked for damage, got the miles. It seemed much longer than it usually takes, but I got the impression she was new. She asked me for my name and how to spell it. She asked me to initial by the vehicle inspection, now granted I did not pay attention to it- and that will come up again. I thought I was signing the vehicle inspection. NO OTHER QUESTIONS were asked. She then took me over to the side of the service bay that is marked Allstate, but apparently, that is where we go now. When she opened the door, there were several different desks with I’d say about 3-4 twenty somethings. One was one her phone which she promptly put down. The first girl asked Ashley is she was available. So, then I went to Ashley’s desk. “Has this vehicle ever been here before?” First question awesome, not hi, not how are you. I answered “yes”, when what I wanted to say “yes actually I bought it here and it has been here many times”. There were several uncomfortable moments why I sat at stared at Ashley. No small talk, no questions. She told me that they closed at 6 and to be back by then to get my vehicle. My reply “well the only way I am leaving is with your shuttle driver so let’s see if he gets me back”. She then said your prepaid maintenance is covered. I told her I just wanted the scheduled maintenance, nothing else. I then asked if she would call the shuttle driver, as the last girl said she would. “Actually, there is a list you sign”. She got up, and I followed her to the lobby. No instructions, just implied by her getting up. I then met the shuttle driver. He said it would be no problem to take me where I needed to go. He took me to Sears, waited for me and was conversational. He was really the only customer service I encountered. He was pleasant and nice. When I got back I sat till right before closing. I had attempted twice to go to the parts counter for a drink and no one ever even asked if I needed help, I settled for the vending machine. I noticed at about 10 till the activity increased. Ike everyone was rushing to finish up. Ashley came out to give me my paperwork. She said “your vehicle is done, we didn’t wash it like requested”. To which I replied, “I didn’t request that, in fact no one even asked me”. Then she said “do you have aftermarket parts, because we don’t do that anymore. Really, because our grill has been on the last two times you did service and never a mention of it. In addition, it is now your policy that because we choose to install something ourselves your dealership doesn’t offer a basic wash? That question is geared toward your service manager, it was not something I asked. I just told her whatever. She then said “we went ahead of took of your oil change”. This irritates me beyond words, I specifically said I just wanted the maintenance and no oil change. I drive a lot of miles and I prefer to keep it scheduled as needed. This is something you should ASK the customer before doing. Period. She went to get my vehicle and left my paperwork with the cashier. I was so irritated that the shuttle driver must have noticed because he asked me if I was ok. I thanked him again and signed my paperwork. When I went out to the vehicle my FJ was pulled up to the door that on the other was blocked by a Tahoe. I looked around and found two guys talking behind the FJ and asked them if they wanted me to drive around the car outside the bay or what. They asked another porter to move the car in the middle lane and I moved out of the bay. I must say that from start to finish the general lack of customer service, ability to communicate and otherwise shine in an area where they use to; has massively imploded. The dealership needs to take some time and train these people to ask questions, and not assume anything. Being a female and having another female wait on me, not ask questions and make assumptions puts her at a huge disadvantage of every succeeding in the future. It also makes me mistrust any further service that I MIGHT ever have there again. When I got home I inspected my paperwork. Where I had initialed the vehicle inspection, were two questions “Do you want a vehicle wash and do you want original parts”. Both were marked, NEVER EVER was either question asked from the first check in point. My husband called right after I left and spoke to a concierge named Kaylie. She told him that someone would contact us the next day. So here we are a day later, no call, no follow up and absolutely shows the utter lack of customer service. Dolan has truly gone down in every way. Maybe you should have your drivers train people how to talk to customers, the experience of someone working with people for many years would do your newbies some good. In future transactions, I will be sure to read and ask everything because obviously, the staff is incapable of communication. That is IF we decide to try again. I think the drive to Carson maybe be worth it, because I don’t know if I can return. More