Dolan Toyota

Quick and easy buying a car I had such a great time buying my car from the Toyota dealership. Everyone who helped us was so helpful and understanding of our previous experience t I had such a great time buying my car from the Toyota dealership. Everyone who helped us was so helpful and understanding of our previous experience trying to buy a car elsewhere. (Which wasn't very good.) will definitely recommend the Toyota dealership to anyone looking to buy or even take a loan out for a car. They will help you in any way they can! Absolutely amazing first experience. More

Excellent salesmen Steve and Guillermo answered all my questions, found the only 4Runner on the lot that matched all my requirements, and made a reasonable deal. And di Steve and Guillermo answered all my questions, found the only 4Runner on the lot that matched all my requirements, and made a reasonable deal. And did it all after the dealership was closed. Thank you. More

They really do care While I was not able to buy at Dolen it had nothing to do with the dealership or the people. I really felt they cared and had my best interest at hea While I was not able to buy at Dolen it had nothing to do with the dealership or the people. I really felt they cared and had my best interest at heart. Very unusual. More

Mixed feelsing We are new to Reno moved in July 2016. We purchased from Dolan 2 (YES TWO) vehicles. Michael Parker Michael Parker was our sales guy, he is AWESOME, We are new to Reno moved in July 2016. We purchased from Dolan 2 (YES TWO) vehicles. Michael Parker Michael Parker was our sales guy, he is AWESOME, great guy and helped us so much. The dealership is really great on prices, My only issue with the Dealership is the paperwork for DMV was a mess and my wife spent hrs at DMV. Dolan had to fax over to DMV the corrected paperwork.... what a mess.... that was on the first vehicle... on the second vehicle there was a miss communication on the warranty, Frankly I was very upset at Dolan management, lets see paperwork for DMV was a mess REALLY this is what you guys do everyday and you mess up the paperwork ???? and then on the second car warranty miss info.... I have an issue with management when they seemingly can't get the details right. Everyone was very polite and very professional but I was quite upset... BUT THEY DID MAKE IT RIGHT !!!!! just spent a lot of time getting it right More

Poor customer service First time inspection for my toyota rav4. Bryan kindly told me it would take about an hour or a bit more. After two hours, I ask help from someone to First time inspection for my toyota rav4. Bryan kindly told me it would take about an hour or a bit more. After two hours, I ask help from someone to get a hold of Bryan. Of course he is at lunch break ... if he could have at least told his waiting customers that it would take way longer than expected before going to lunch, maybe I could have gone out and have lunch too. Now I'm just sitting at the waiting area without any eta. Final waiting time: 2h30min. Enought time for me to at least grab food. Poor customer service from Dolan Toyota of Reno. More

Great experience! I came in with my brother and was able to purchase a 2016 Camery. Everyone was very helpful and Brycen Bissett was very friendly. I never felt pressur I came in with my brother and was able to purchase a 2016 Camery. Everyone was very helpful and Brycen Bissett was very friendly. I never felt pressured into purchasing a vehicle. Very please with everyone. More

Great experience Alexey could not have been nicer or more helpful. Would recommend this gentleman to any wanting a Toyota or any other vehicle u might be considering. Alexey could not have been nicer or more helpful. Would recommend this gentleman to any wanting a Toyota or any other vehicle u might be considering. More

Great experience Bought a Highlander today. Customer service was superb from sales person to finance to check out! I would not even consider buying at any other Reno Bought a Highlander today. Customer service was superb from sales person to finance to check out! I would not even consider buying at any other Reno dealership. More

Honest and Great Service I was in search of a car to replace my wife's car that was falling apart. I didn't have good credit and was treated professionally and with honesty. I was in search of a car to replace my wife's car that was falling apart. I didn't have good credit and was treated professionally and with honesty. I laid out my budget and Zac worked hard and fast to find solutions to my problem. It worked out that a lease is what suited my needs best. More

Awesome Experience! We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in Decembe We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in December of ’15. Our salesperson at the time, Brian Bowley, provided us with exceptional service and knowledge of the vehicles features. It was a no stress, no pressure experience. When we returned in August, we asked for him again. Dolan Reno Toyota has an extensive and well kept website of all the vehicles they either have in stock or that are in transit. This made it exceptionally easy to choose the exact vehicle and features we wanted, and reserve that vehicle once we’d made our selection. As well, they have tools to help you calculate your payment, (in our case it was almost down to the penny), so we knew exactly what to expect when we arrived at the dealership. Brian called us ahead of our appointment to confirm, and also let us know that our vehicle had been pulled aside and was waiting for us. When we arrived at the dealership Brian greeted us and showed us straight to the Rav4 we had selected, which was parked steps away from the front door. The entire transaction from start to finish was under two hours. This included the vehicle being detailed while we finalized the finance paperwork with Richard Gardner. At the end of our transaction they pulled our Rav4 into one of the departure bays, where Madison Vannostrand went over all of the vehicles features, as well as assisting us in linking our phones and demonstrating how to navigate all the menus. In all, this was THE most pleasant and straight forward auto buying processes I have ever been through, and other dealerships should look to model themselves after this. My wife and I definitely felt that everyone there was there for us and we would not give any of the staff at Dolan any less than a stellar rating, including the ones whose names not included in this review. Thank you to all who assisted us in the purchase of our 2016 Rav4 XLE! Please feel free to share this feedback in whatever capacity you see fit! Sincerely, Jeff & Jennifer Deroche More