Dolan Toyota

Leasing a new car Beth Pollard: excellent Tyler Larsen: excellent Craig Burkham: learning finance Amount of paperwork: ridiculous!!!! After we had decided on th Beth Pollard: excellent Tyler Larsen: excellent Craig Burkham: learning finance Amount of paperwork: ridiculous!!!! After we had decided on the vehicle, we were at the dealership another 3 hours to finalize the paperwork. I signed 30-40 documents and then E signed them again. So much for computers making life easier! More

They went out of their way to ensure we left happy. Our past car buying experiences have always been less than ideal. But we came in a few weeks ago just to take a look at and sit in a 4runner. Kris Sur Our past car buying experiences have always been less than ideal. But we came in a few weeks ago just to take a look at and sit in a 4runner. Kris Surabotsopon and Steve Harris were extremely friendly and knowledgeable. We were so impressed that after going to a couple of other dealerships we came back and purchased our 4runner from Dolan. More

My first experience buying a toyota car. buy our minivan Toyota Sienna at Dolan Toyota, was a very pleasant experience, thanks to Johnathan Duarte, Uriel Jimenez, they explained to us and ans buy our minivan Toyota Sienna at Dolan Toyota, was a very pleasant experience, thanks to Johnathan Duarte, Uriel Jimenez, they explained to us and answered all the questions and concerns we had about the issue of financing the vehicle, and especially helped us in "Spanish" when you come to this dealer ask for them, especially if you need assistance in Spanish. More

Professional Sales Rep Ben Peterson is very professional and knowledgeable of the Toyota Highlander that I leased. This is my third sales experience with him and every time, Ben Peterson is very professional and knowledgeable of the Toyota Highlander that I leased. This is my third sales experience with him and every time, he is on top of his game! Thank you Ben. More

Very disappointing first experience On July 11, I received an email message from Beth Pollard that congratulated me on the one-year anniversary of my Toyota Corolla purchase. I replied t On July 11, I received an email message from Beth Pollard that congratulated me on the one-year anniversary of my Toyota Corolla purchase. I replied to the message and indicated that I was told by the salesperson when I bought the car that my first oil change was free, and if she could confirm that, I would like to make an appointment. Someone texted me from 775-432-0244 and set up an appointment for today, July 20, at 10 a.m. When the service consultant, Leesa Stevens, was checking me in, I reminded her that this was my first oil change and, according to the salesperson, it would be complimentary. She agreed, and I went to the waiting room, thinking everything was fine. Ms. Stevens came back a number of minutes later and explained that the oil change wasn't free because I didn't have a maintenance contract. I explained again that I wasn't doing it as part of a maintenance contract but as my first complimentary oil change. She said that wasn't possible because it had been over a year. I told her about my correspondence with Ms. Pollard, and she said she would talk to her manager. I went back to her office, and the manager looked annoyed and told me grudgingly, "We'll do it this time, but this can't happen again," as though I was demanding something unreasonable. When I checked my date book and saw that I had purchased the car on July 22, 2015, and that today was July 20, 2016, I went back to Ms. Stevens and let her know it hadn't yet been one year and that I didn't appreciate the manager's response. She defended him, saying that they “didn’t know the dates” and that my records didn't indicate anything about "Dolan care." I told her that wasn't my problem. The date I bought the car should have been clearly indicated in my records. I am very disappointed with my experience with Dolan's Service Center because I had been led to believe Dolan offered superior customer service ("the Dolan Difference"?). I had lived here only one year when my previous car, a Honda, was totaled in an accident and I had to buy a new car quickly. My daughter, who had lived here for 10 years, told me to go to Dolan because they had such a good reputation. The only car dealer I visited was Dolan Toyota and I bought the first car I drove. I certainly expected this first service experience to be very different, and if I can avoid it, I do not plan to return. More

Second addition to the family 2016 Toyota Rav4 Second car in a month my dad just bought a 2016 Toyota Tacoma and loves so I decided to give it a try and I got what I wanted at a price that I wanted Second car in a month my dad just bought a 2016 Toyota Tacoma and loves so I decided to give it a try and I got what I wanted at a price that I wanted 2016 Toyota Rav4 thanks. More

About as easy as it should be I usually hate the Evil Dealership and all it stands for, but this time with a direct contact with Beth Pollard, and her no nonsense, yet genuine help I usually hate the Evil Dealership and all it stands for, but this time with a direct contact with Beth Pollard, and her no nonsense, yet genuine help, I felt at ease and very happy with my whole transaction. The whole process was so painless and hassle free that I was shocked when I was driving away in a new truck that easily. Thanks More

Love My New/Used 2013 Corolla LE Went to Toyota/Scion to service my 2014 Yaris...Ended up purchasing the Corolla LE. Love, love, love it. Zac Barrett is a knowledgeable salesperson an Went to Toyota/Scion to service my 2014 Yaris...Ended up purchasing the Corolla LE. Love, love, love it. Zac Barrett is a knowledgeable salesperson and is a straight shooter. The folks in the service dept are also wonderful..Thank you Jennifer Z. More

Love My New/Used 2013 Corolla LE Went to Toyota/Scion to service my 2014 Yaris...Ended up purchasing the Corolla LE. Love, love, love it. Zac is a knowledgeable salesperson and is a s Went to Toyota/Scion to service my 2014 Yaris...Ended up purchasing the Corolla LE. Love, love, love it. Zac is a knowledgeable salesperson and is a straight shooter. The folks in the service dept are also wonderful..Thank you Jennifer Z. More

Very enjoyable experience The purchase of a car is usually a bad experience, but this was not the case. I enjoyed Jonathan knowledge and no hard sell coming from him. The purchase of a car is usually a bad experience, but this was not the case. I enjoyed Jonathan knowledge and no hard sell coming from him. More