Dolan Toyota

Three strikes and you're out Dolan Toyota Scion in Reno, NV! My problems with this dealership began when I brought my 2010 Tundra in for an alignment and general servicing back in February. They performed the al My problems with this dealership began when I brought my 2010 Tundra in for an alignment and general servicing back in February. They performed the alignment, did the scheduled maintenance for 60,000 miles and inspected the vehicle. I was told when I picked up the truck that it had a small oil leak around the dipstick that wasn't a big deal and would be an inexpensive fix that could be done later. While driving home from the dealership my check engine light came on. I checked the codes and was given the code for a small evap leak of the emission system and thought that I'd bring it back to Dolan to get it checked out. I couldn't get back down to Reno until April and by that time the alignment had started to drift. I scheduled an appointment on 4/16/2016 for diagnostics on the CEL and alignment. I was told that the driver side subframe tab for setting the alignment had been damaged, the carbon canister for the emission system had gotten water in it and would need to be replaced and the previously diagnosed minor engine oil leak was actually a major leak and could compromise the life of the truck's V8 engine with potential catastrophic failure. They quoted me about $2,000 dollars for the work and said they would set me up with a rental car for a week. They told me that the truck's warrantee had expired and I would have to pay for the work. While driving home I made some phone calls to 2 Toyota mechanics I know and to the dealership where I bought the Tundra. It turns out that the emission system work is covered under warrantee and the diagnosis of the CEL had probably been made based upon codes only and it was likely that the carbon canister was not even the problem. I turned around and brought back the rental and asked Bryan Bough, the Toyota maintenance associate I was working with, about the warrantee. He wouldn't answer me - instead he had someone get my truck. When I asked for the final estimate of costs for the work to be done, he flat out refused to give it to me. So the following week I get a call from the maintenance manager, who had heard about my situation, asking me to give them a second chance. He told me that if I returned he would make things right by taking care of the engine oil leak under the warrantee and fix my alignment. In the meantime I had cleared the codes for the check engine light and bought a new gas cap. After 100 miles and a dozen or so starts the CEL had not turned back on. I return to Dolan and am told that the emission system is fine. They agree to repair the seals causing the oil leak. BUT the alignment problem would involve replacing the subframe, requiring a body shop and cost of $4,100. I am told by Bryan Bough that the damage could only have been done by a mechanic applying too much force while adjusting the alignment. I ask about the alignment work done at Dolan Toyota 2 months ago back in February. I had been to no other shop and nobody had touched my truck between when I had the alignment work done in February and when I returned on 4/16. He denies the damage had been done there and recommends that I make a fraudulent insurance claim so the work can be paid for by my insurance company. I then make calls to the service manager who refuses to talk to me or return my messages. I make a formal complaint to Toyota USA who does nothing but forward my complaint to the dealership. I cannot believe that Toyota USA would not do more about my situation. SHAME ON YOU TOYOTA! This Tundra is the 4th Toyota that I have owned. I've spent over $100,000 on Toyota purchases in my lifetime. Toyota makes a quality product, but I will never purchase another Toyota! As to Dolan Toyota, I just hope anyone who reads this review to decide whether to make a purchase or have servicing work done here to know who and what they are dealing with. Poor diagnostics and customer service. Personal dishonesty and encouraging clients to commit fraud... All to make a buck. Dolan Toyota.... No thank you! Never again! More

Toyota Camrey LE Hybrid procurement The reason for this rating is because of the superior care and attention that my wife and I received from the Sales Representatives (Kris Surabotsopon The reason for this rating is because of the superior care and attention that my wife and I received from the Sales Representatives (Kris Surabotsopon, Chris Clarke, and Madison Vannostrand). I purchased this vehicle on 27 April 2016. More

Great Dealer Experience!! New to Nevada and we had heard very good things about Dolan Toyota Scion. All was true with our experience. Very professional and all staff so court New to Nevada and we had heard very good things about Dolan Toyota Scion. All was true with our experience. Very professional and all staff so courteous. Especially Jeff Taylor, he was so helpful in helping us order and receive delivery of our Tacoma truck. He went so far to take pictures of the truck being unloaded for us. Will be back when it's time for another Toyota. More

So happy with my new used Nissan Rogue I had a great experience with Zac Barrett at Dolan Toyota. He was attentive, friendly, knowledgable and continued to give me great service after the I had a great experience with Zac Barrett at Dolan Toyota. He was attentive, friendly, knowledgable and continued to give me great service after the sale. I was able to leave my car there for a week after purchase and when I picked it up, not only did it look like a brand new car, but I received a good hour of Zac's time as he walked me through all the intiricacies of the on-board electronics and other perks of the car. I really, really appreciate that fact that the salespeople are paid on service instead of commission. That alone was worth the trip to Dolan! More

Love my new 4Runner!!!! Had a wonderful experience at Dolan Toyota. Beth was super friendly and knowledgable. Her follow up sealed the deal for us on a 2015 4Runner. Very sm Had a wonderful experience at Dolan Toyota. Beth was super friendly and knowledgable. Her follow up sealed the deal for us on a 2015 4Runner. Very smooth transaction. Justin was also super helpful and hospitable. More

Priceless Experience First and foremost, it was another priceless transaction with Dolan Toyota specially with staff who assisted me the most that I condiser a family , Ju First and foremost, it was another priceless transaction with Dolan Toyota specially with staff who assisted me the most that I condiser a family , Justin Longtin, Beth and Finance Chris they always give my family the pride and joy for "always"making it possible for us to own the vehicle of our "Dreams". I can say that Dolan Toyota will aways be capable to give us, you and everybody that quality of service and unforgettable experience when choosing your next vehicle!. Sincerely, Fred Felipe More

Great Service If you go to Dolan Toyota to purchase a car ask for Aaron Green. He did a fantastic job in helping me to find the car I wanted. He was very knowledg If you go to Dolan Toyota to purchase a car ask for Aaron Green. He did a fantastic job in helping me to find the car I wanted. He was very knowledgeable. More

Best service that we have ever encountered! My husband and I were looking to buy a new truck and were really looking at the 2016 Tacoma's. I had called the day before to schedule the appointment My husband and I were looking to buy a new truck and were really looking at the 2016 Tacoma's. I had called the day before to schedule the appointment for 12:30 and to our surprise unlike many other dealers that we have dealt with in the past, there was actually someone there waiting for us when we arrived. The gentleman that drew the short straw and ended up with us was Brian Bowley , Let me just say that Brian was Amazing! He didn't pressure us in anyway, he then proceeded to show us many of the Tacoma's (couldn't make up our mind) Then showed us a 2016 Tundra and all I can say is bye bye Tacoma and HELLO Tundra! that was it, we were sold...It was love at first sight! Because we were taking sooo long to make up our mind Brian had another appointment scheduled so he introduced us to Zac Barrett. So now it was up to Zac to patiently wait for us to make up our mind as to what color and so on. Poor Zac, lol he really took one for the team dealing with us as we had changed our minds on color, seats etc,...many times. However Zac was the most amazing car salesman that we has ever dealt with and that is saying a lot! Zac made sure by time we left Toyota dealership with were 100% satisfied. Zac made sure that the whole process was as smooth and painless as possible. In fact everyone that we had encountered that day was amazing. I also want to give a thumbs up to Jeremy Parkes the finance manager that did the financing and got us the amazing interest rate. Not only did he gt us the amazing interest rate but he also explained everything in detail and made sure we understood everything before we signed without pressuring us to buy more stuff like most finance guys do. Now I know this is long winded but I have just one more thing to add.,,, The day that we had purchased the truck we had a few extras added to it, running boards being one of them. We came back the following week, which was 3/20/16 to have them installed and to our amazement Zac came over several times to sit and talk with us while we waited. He made sure we had plenty to drink and great conversation. Both my husband and I were in total shock! Typically once you purchase the vehicle, that's it..their job is done and never hear from them again. Let me finish by saying that this is our first time buying from Toyota, we always went to Chevy and all I can say is Chevy seriously needs to step up their game because I will never go back to them again. :( Thanks you so much Zac Barrett, Brian Bowley and Jeremy Parkes !!! the 3 of you seriously made this an experience that we will NEVER forget. :) Thanks again, Juan and Tracy Luna- Zarate More

Beth made my experience priceless purchasing my new Toyota H We live in Minden and we love buying vehicles local, but dealing with Carson City Toyota was too stressful. I decided to try the "Dolan Toyota Experie We live in Minden and we love buying vehicles local, but dealing with Carson City Toyota was too stressful. I decided to try the "Dolan Toyota Experience". We arrived promptly at 8am and we met with Beth Polland. We told her we did not have much time, but we wanted to buy a new 2016 blue Toyota Highlander that we saw on her lot. Beth with all of her super experience and humor at Dolan Toyota jumped right at it. Beth located our vehicle, gave us a super value on our trade and all the discounts she could find. We did not have to haggle at all. The DolanToyota Experience is true and the best. Beth went above and beyond to get us in and out with no stress. Beth promised less then 2 hours and she did it. I am so happy with my purchase and I know I got the best deal out there. I have been driving the new Toyota Highlander for s few days now and I truly love it. I deserve it and I thank Beth and Dolan family for making my experience the best ever. When my son turns 16 I will be back looking for Beth to buy him a vehicle. Thank you again and the Dolan family. I am a Dolan Toyota customer for ever. Thank you. More