Dolan Toyota

Excellent service from start to finish. I was referred to Beth Pollard from a client who has dealt with her on many occasions. I tried to shop locally ( Carson City Nv) but unfortunately aft I was referred to Beth Pollard from a client who has dealt with her on many occasions. I tried to shop locally ( Carson City Nv) but unfortunately after 5 attempts with no return calls I gave up and sought a referral. I have owned luxury cars for a couple decades and I will say dealing with Beth and the Dolan team was definitely a " Mercedes" experience. I appreciate the quality of the whole experience and the vehicle is a 10. More

First Class Experience at Dolan Toyota We have used the service dept, for a Highlander that we purchased in Arizona. Enjoyed the experience. So, we thought we would check them out for anoth We have used the service dept, for a Highlander that we purchased in Arizona. Enjoyed the experience. So, we thought we would check them out for another purchase. Really glad that we did!!Everyone that we dealt with at the dealership rated first class. Beth was our salesperson and she did an excellent job. We are now a very happy two Toyota family. Thanks for such a great job. Ron and Sharon More

Friendly and professional dealership After going to five other dealerships, my husband and I decided to check out Dolan Toyota Scion. I immediately found the Jeep Cherokee I wanted an After going to five other dealerships, my husband and I decided to check out Dolan Toyota Scion. I immediately found the Jeep Cherokee I wanted and our salesman, Aaron was friendly, knowledgeable and professional. We learned that he was new to the dealership and we were honored to be his first customers! George was our finance manager and he was able to get us a great rate, term and payment. I usually don't like going to car dealerships, but Aaron and George made buying a new car easy and stress free. They really care about their customers and we will definitely do business with them again! I am recommending Dolan Toyota Scion to all my friends and family. More

Three strikes and you're out Dolan Toyota Scion in Reno, NV! My problems with this dealership began when I brought my 2010 Tundra in for an alignment and general servicing back in February. They performed the al My problems with this dealership began when I brought my 2010 Tundra in for an alignment and general servicing back in February. They performed the alignment, did the scheduled maintenance for 60,000 miles and inspected the vehicle. I was told when I picked up the truck that it had a small oil leak around the dipstick that wasn't a big deal and would be an inexpensive fix that could be done later. While driving home from the dealership my check engine light came on. I checked the codes and was given the code for a small evap leak of the emission system and thought that I'd bring it back to Dolan to get it checked out. I couldn't get back down to Reno until April and by that time the alignment had started to drift. I scheduled an appointment on 4/16/2016 for diagnostics on the CEL and alignment. I was told that the driver side subframe tab for setting the alignment had been damaged, the carbon canister for the emission system had gotten water in it and would need to be replaced and the previously diagnosed minor engine oil leak was actually a major leak and could compromise the life of the truck's V8 engine with potential catastrophic failure. They quoted me about $2,000 dollars for the work and said they would set me up with a rental car for a week. They told me that the truck's warrantee had expired and I would have to pay for the work. While driving home I made some phone calls to 2 Toyota mechanics I know and to the dealership where I bought the Tundra. It turns out that the emission system work is covered under warrantee and the diagnosis of the CEL had probably been made based upon codes only and it was likely that the carbon canister was not even the problem. I turned around and brought back the rental and asked Bryan Bough, the Toyota maintenance associate I was working with, about the warrantee. He wouldn't answer me - instead he had someone get my truck. When I asked for the final estimate of costs for the work to be done, he flat out refused to give it to me. So the following week I get a call from the maintenance manager, who had heard about my situation, asking me to give them a second chance. He told me that if I returned he would make things right by taking care of the engine oil leak under the warrantee and fix my alignment. In the meantime I had cleared the codes for the check engine light and bought a new gas cap. After 100 miles and a dozen or so starts the CEL had not turned back on. I return to Dolan and am told that the emission system is fine. They agree to repair the seals causing the oil leak. BUT the alignment problem would involve replacing the subframe, requiring a body shop and cost of $4,100. I am told by Bryan Bough that the damage could only have been done by a mechanic applying too much force while adjusting the alignment. I ask about the alignment work done at Dolan Toyota 2 months ago back in February. I had been to no other shop and nobody had touched my truck between when I had the alignment work done in February and when I returned on 4/16. He denies the damage had been done there and recommends that I make a fraudulent insurance claim so the work can be paid for by my insurance company. I then make calls to the service manager who refuses to talk to me or return my messages. I make a formal complaint to Toyota USA who does nothing but forward my complaint to the dealership. I cannot believe that Toyota USA would not do more about my situation. SHAME ON YOU TOYOTA! This Tundra is the 4th Toyota that I have owned. I've spent over $100,000 on Toyota purchases in my lifetime. Toyota makes a quality product, but I will never purchase another Toyota! As to Dolan Toyota, I just hope anyone who reads this review to decide whether to make a purchase or have servicing work done here to know who and what they are dealing with. Poor diagnostics and customer service. Personal dishonesty and encouraging clients to commit fraud... All to make a buck. Dolan Toyota.... No thank you! Never again! More