Dolan Toyota

Kris Surabotsopon is Awesome I have never been more impressed by such a pleasant, genuine demeanor. You are lucky to have Kris at your dealership. He is knowledgeable, patient, fr I have never been more impressed by such a pleasant, genuine demeanor. You are lucky to have Kris at your dealership. He is knowledgeable, patient, friendly, professional and just a great salesman! He made what can be a very stressful and grueling experience more than tolerable--he made it enjoyable! From getting crayons for my son Gus, to offering us beverages and snacks, he made us feel right at home. I look forward to recommending Kris to family and friends in the market to buy a car and will look to him for future purchases!! More

How can a dealership get so much wrong? I have had several occasions to visit Dolan Toyota (service dept, sales, and parts) and all have been lacking in customer service, competence, produc I have had several occasions to visit Dolan Toyota (service dept, sales, and parts) and all have been lacking in customer service, competence, product knowledge. The service desk is unorganized and even with an appointment you can expect a lengthy wait to drop off or pick up your car. Sales people make appointments they don't keep and then instead of offering an apology, state they have no memory of an appointment. The parts department is not familiar with parts on Toyota vehicles, as a part was ordered incorrectly three times! Finally took a photo of the part to show exactly what they were supposed to be ordering. More

Best damn experience...EVER! This was the second time I bought a Toyota, with the first time being in a different state. I was highly impressed with the professionalism and courte This was the second time I bought a Toyota, with the first time being in a different state. I was highly impressed with the professionalism and courtesy that I received from Beth, Danny and Madison, they made my shopping experience stress free. I definitely would recommend Dolan Toyota to family or friends wishing to purchase a vehicle. KEEP UP THE GOOD WORK...YOU ROCK! More

Great People, Great Service My first experience at a dealership that I actually enjoyed. Easy to work with, open and honest. Was a GM guy my whole life and only bought a Toyot My first experience at a dealership that I actually enjoyed. Easy to work with, open and honest. Was a GM guy my whole life and only bought a Toyota because of the people and the great things I kept hearing about this dealership. More

Thank you for your excellent service From Sister Maria/ Carmelites Beth Pollard was outstanding in her kind and considerate help in our purchase of a car from the Dolan Auto group...she From Sister Maria/ Carmelites Beth Pollard was outstanding in her kind and considerate help in our purchase of a car from the Dolan Auto group...she was easy to contact throughout the process, very knowledgeable in answering questions and her assistance was greatly appreciated. More

"Why buy anything but a Toyota" This is my third vehicle I have purchased from Dolan Toyota. I like their new approach to selling. Beth and Justin were great. Beth even reminded me t This is my third vehicle I have purchased from Dolan Toyota. I like their new approach to selling. Beth and Justin were great. Beth even reminded me to take my CD's out of my trade in vehicle. More

This review is specific, for Connor O'Day I was searching the internet for a Lexus GS 300h year 2013. I live in San Jose, CA and was willing to travel anywhere in the state and close to it, li I was searching the internet for a Lexus GS 300h year 2013. I live in San Jose, CA and was willing to travel anywhere in the state and close to it, like Reno to find this car for my husband. Connor O'Day answered my inquiry, responding to my email. He then also left me a voicemail, on the phone number I gave in the email. Mr. O'Day was the ONLY person to leave me a voicemail message that spoke slowly, clearly and was truly focused on my specific request. I had contacted 11 different dealerships about possible vehicles. While 8 dealerships responded, I was unable to understand 7 of the messages because they were mumbled or spoke so fast I could not make out the name or phone number. The other message I could make out the person's name, but they didn't leave a contact number. I may live a few hundred miles from Dolan Lexus of Reno, but that will not deter me from referring friends and family to call Connor O'Day when looking for a new or used vehicle. More

Best Dealership in Northern Nevada My first experience I had with Dolan Auto Group is non-comparable, second to none. Employees here are really friendly and helpful. most especially Bet My first experience I had with Dolan Auto Group is non-comparable, second to none. Employees here are really friendly and helpful. most especially Beth Pollard. I would surely recommend this dealership to people. More

Stan is the best I have been a loyal customer of Stan Arnold for the last 20+ years. I would not buy a car from anyone else. He goes the extra mile to make sure ever I have been a loyal customer of Stan Arnold for the last 20+ years. I would not buy a car from anyone else. He goes the extra mile to make sure every time I have purchased a car I am happy. I consider him my friend and would no ever buy a car from anyone else. More

Best experience ever! This is the second vehicle we've purchased from Dolan Toyota with the assistance of Beth Pollard. She is professional, knowledgeable and made this ex This is the second vehicle we've purchased from Dolan Toyota with the assistance of Beth Pollard. She is professional, knowledgeable and made this experience pleasant. Beth is sincere, trustworthy and goes the extra mile to make sure you get exactly what you want. Everyone at Dolan Toyota provided us with a friendly smile and their expertise. We left with a new Toyota Tacoma and are thrilled with it. We will refer all our friends and family to Beth Pollard at Dolan Toyota. Thank you again for the best experience ever! Kathleen and Charles Miller More