Dolan Toyota

Purchased 2014 Toyota Avalon, Traded in 2014 Volvo XC60 I was overwhelmed and unhappy with the 2014 Volvo XC60 I had purhcased in March 2014. I worked with Nick who got me into the 2014 Toyota Avalon. I g I was overwhelmed and unhappy with the 2014 Volvo XC60 I had purhcased in March 2014. I worked with Nick who got me into the 2014 Toyota Avalon. I gave Nick the punch list of my requirements and he was able to get me into my new car. Nick was very patient, trustworthy, understaning, and did not pressure me into this selection. The Financing person, Jeremy was also very good with me. Cole was outstanding with his knowledge and introducing me to my new Avalon. This is my first Toyota and I love it. The people I dealt with at Dolan Toyota truely made me feel like family! Their attitudes and actions with me where great. I am a fussy person and they treated me with care, patience, respect and not like the weird aunt. I appreciated and will come back over and over. More

Carolla S! I mostly got the pleasure to work with Justin Longtin. He is a really cool guy. I seriously came in thinking these guys would try to rip me off, but a I mostly got the pleasure to work with Justin Longtin. He is a really cool guy. I seriously came in thinking these guys would try to rip me off, but all they did was try to help me get the best car to my needs. I was trading in my Civic which I could not keep. It was one of those lemon cars but they still offered to take it with a good amount. I honestly had a good time in their dealership and would not hesitate to go back for another in a couple of years. You guys did an awesome job and I am still happy with my car, just not my insurance -lol- Thanks guys!! :) More

Weekend Surprise After watching my money slip away from me, I thought it was time to make it work FOR me. I visited Reno Toyota and was amazed with the immediate greet After watching my money slip away from me, I thought it was time to make it work FOR me. I visited Reno Toyota and was amazed with the immediate greetings, the friendly staff, and the fact that the entire group was able to make a NEW car work for me. Wolf went above and beyond to make sure that I was happy with the car that I ended up choosing. He made sure that I received every available discount that I could to ensure that I went home with the car that I fell in love with and the budget that would work for me. Cole did a supremely fantastic job of detailing my beauty and going over each and every inch of my new car with me to make sure that I understood how my new car worked. I drove home still full of happy butterflies at the amazing turn of events that have happened. I don't feel as if I have to be forced to return because it is time for a maintenance inspection, I feel as if I will WANT to return because Reno Toyota is now my family. Thank you to all I met and have added as family to my life. I can't wait to buy another car from you as this experience already went above and beyond my expectations. More

Excellent Service! I had the pleasure of purchasing my truck from Reno Toyota with Jordan Bellais as my vehicle specialist. Jordan was very professional and friendly an I had the pleasure of purchasing my truck from Reno Toyota with Jordan Bellais as my vehicle specialist. Jordan was very professional and friendly and kept me comfortable during what is usually a nerve-racking experience. Jordan made sure that this was the truck I really wanted and helped make my purchase possible. Awsome job, Jordan!! Thanks to all in the financial department for all their help. You guys are fantastic!! Thank you all again!! Eric Anton More

Exceptional Service Vehicle Specialist Beth Pollard was extremely helpful locating a car suited to our needs and negotiating a price that included a number of discounts. Vehicle Specialist Beth Pollard was extremely helpful locating a car suited to our needs and negotiating a price that included a number of discounts. She also was able to answer a number of questions relating to the purchase that put us at ease with our decision. We selected the 2014 RAV4 Limited Edition. Cole Knittle was very patient explaining and demonstrating all the bells and whistles that came with the vehicle. This initial tutoring session lasted about an hour and was a bit overwhelming, so he suggested we come back again to continue with the session. This allowed us to digest what he had gone over and to formulate questions on things we missed initially. Our second session clarified several issues and brought more features to light. He encouraged us to return at any time if further questions arise. Jeremy Parke, the Finance Manager, went through the lengthy trail of paperwork efficiently and as quickly as was reasonable, answering questions along the way. He offered, among other options, the Clear Bra, but it appeared to us from the demonstration panel that it was a black coating which didn't appeal to us and we declined. Later, Cole showed us one of the vehicles on which it was installed, revealing that it was practically invisible. Had Jeremy done this, we would have opted to have it applied. Cole later directed us to Accessory Manager, Ben Freedman, who was very helpful organizing the accessories we wanted, including the Home Link mirror, and rubber floor mats. Cole explained the Clear Bra situation to Ben who said he would order that for us at the price we would have paid during the session with Mr. Parke, which was half the regular price. I asked him about having a bra applied to my 2011 Tundra and he said he would charge us half price for that as well. Ben wanted us to relate our experience with Mr. Parke to Jeremy Sinner, the Sales Ambassador. We discussed ways the Clear Bra could be more graphically illustrated to potential buyers and thought that perhaps Mr. Parke was unaware one of the vehicles in the showroom had had the bra applied. Mr. Sinner was very apologetic for the miscommunication and thanked us for our suggestions on how to more clearly demonstrate the accessory. As a gesture of good will, Mr Sinner said the company would cover the cost of the floor mats we had ordered and also gave us two key chains of our choice. This was totally unexpected and showed us that Reno Toyota is truly sincere in their desire to establish good customer relations. There is no doubt we will return to Reno Toyota for future vehicle purchases and will strongly recommend the company to our friends and others who are looking to purchase a vehicle. More

Very nice group to work with. I had a 2006 Tundra truck, and wanted a used Sienna. Derrick found me a 2008 Sienna that I could afford, because they gave me a fair price for my tra I had a 2006 Tundra truck, and wanted a used Sienna. Derrick found me a 2008 Sienna that I could afford, because they gave me a fair price for my trade-in, and I am very happy . I love my "new" car, and I went in there today to pay them off, and 3 different people welcomed me back and asked if everything was alright. I've never been to such a HUGE dealership before, and been treated so politely as they all treated me. I would highly recommend Dolan Toyata, of Reno, Nevada More

Wow!!! Everything about my experience at Dolan Toyota was amazing! I felt very welcomed, and never once felt pressured. They took the time to work with me, a Everything about my experience at Dolan Toyota was amazing! I felt very welcomed, and never once felt pressured. They took the time to work with me, and to find what would best suite me. I would definitely recommend my friends and family here! Thank you :) More

used vehical Went in on Memorial Day weekend to purchase a used vehicle. As soon as I gotto the dealership cCraig came out to help. I told him I was looking for a Went in on Memorial Day weekend to purchase a used vehicle. As soon as I gotto the dealership cCraig came out to help. I told him I was looking for a vehicle I had seen online. Since it was a hot day he took me with another car around the lot to find the one I had come to look at. We found it in the parking structure in back. Negotiating terms was a little frustrating but in the end and also dealing with Daniel I finally got the terms I was happy with and they were too! Over all I am happy with my experience and can't wait to go back and pick up my vehicle. More

Great experience We bought a 2014 Corolla on Memorial Day Weekend with these 3 employees (Jordan Bellais, John Elcano, & Daniel Frank). It was a tough negotiation over We bought a 2014 Corolla on Memorial Day Weekend with these 3 employees (Jordan Bellais, John Elcano, & Daniel Frank). It was a tough negotiation overall but we ended up in a place that was a fair deal for both parties after a lot of work on their part. Their service was absolutely great and I felt we were tailored to for our entire experience. Highly recommended. More

Great Experience ! I had called the previous day before heading out to Reno as we live an hour away and asked the staff if they could hold the Toyota Corolla that we wer I had called the previous day before heading out to Reno as we live an hour away and asked the staff if they could hold the Toyota Corolla that we were specifically driving to test drive and possibly purchase. When we arrived, Jordan was already waiting out front and explained the features of the 2014 Corolla, he then took us on a test drive so we could experience the ride, then my husband got to drive. Rather than just the standard go test the car on the highway and immediately head back, Jordan allowed us to drive on the high way and through the city of Reno which was great ! When we got back we started the paper work and the haggling, which was the most pain free experience we had with car buying ! When Jordan needed help he grabbed Daniel (Danny) Frank and they worked to meet the numbers that my husband and I were most comfortable with. We were given complimentary snacks while we were waiting for the car to be detailed. After signing my paperwork the car was ready for us where we were given a tutorial on how to operate the screen of the car the gentleman that was explaining everything also answered all our questions, set up the phones to the car, and most importantly, did not make us feel like "Okay you have the car now go!", the staff at Reno Toyota made us feel very at home and comfortable. As I said earlier, it was a fantastic experience and I would recommend this dealership to anyone ! If you are interested in purchasing a new or used car go to Dolan Reno Toyota and ask for Jordan Bellais ! He will take great care of you and do everything to make your experience wonderful ! More