Dolan Toyota

Great Experience ! I had called the previous day before heading out to Reno as we live an hour away and asked the staff if they could hold the Toyota Corolla that we wer I had called the previous day before heading out to Reno as we live an hour away and asked the staff if they could hold the Toyota Corolla that we were specifically driving to test drive and possibly purchase. When we arrived, Jordan was already waiting out front and explained the features of the 2014 Corolla, he then took us on a test drive so we could experience the ride, then my husband got to drive. Rather than just the standard go test the car on the highway and immediately head back, Jordan allowed us to drive on the high way and through the city of Reno which was great ! When we got back we started the paper work and the haggling, which was the most pain free experience we had with car buying ! When Jordan needed help he grabbed Daniel (Danny) Frank and they worked to meet the numbers that my husband and I were most comfortable with. We were given complimentary snacks while we were waiting for the car to be detailed. After signing my paperwork the car was ready for us where we were given a tutorial on how to operate the screen of the car the gentleman that was explaining everything also answered all our questions, set up the phones to the car, and most importantly, did not make us feel like "Okay you have the car now go!", the staff at Reno Toyota made us feel very at home and comfortable. As I said earlier, it was a fantastic experience and I would recommend this dealership to anyone ! If you are interested in purchasing a new or used car go to Dolan Reno Toyota and ask for Jordan Bellais ! He will take great care of you and do everything to make your experience wonderful ! More

Best car buying experience I've ever experienced. I am 42 years old and have went through over 25 cars. I have had many bad experiences, a few mediocre, and a couple that I thought were good, in purch I am 42 years old and have went through over 25 cars. I have had many bad experiences, a few mediocre, and a couple that I thought were good, in purchasing my new or used cars throughout the years. However, after my recent experience purchasing a 2014 Toyota Tundra from Reno Toyota, I now have a new standard in the car purchasing experiences which renders all prior experiences sub-standard or horrible. It's nice to know that customer service like what the people at Toyota exhibit, is still present today. My salesman, Ryan Braun was absolutely amazing-very knowledgeable and honest. Ryan made me feel very comfortable throughout the entirety of the sale. My sales manager, Jessy Huggins, was equally as amazing. The finance process was painless, quick and there were no hidden agendas. Lastly, Cole and his new assistant made sure I was completely versed with the truck and all of its capabilities before I left the dealership. I want to thank everybody there for their help and I will NEVER go anywhere else to buy a new car or truck.... More

First timer very pleased This was my first experience buying a used car online and I couldn't be happier with my experience with the team at Dolan. My first contact, Conner O' This was my first experience buying a used car online and I couldn't be happier with my experience with the team at Dolan. My first contact, Conner O'Day, responded promptly to all my inquiries and requests. He was very forthright in disclosing everything I needed to have confidence to get on a plane and fly to Reno to pick up my purchase. Associate Justin Longtin even met me at the airport. I couldn't be happier with my car buying experience. More

Prius Lease & Trade-in Referred to Reno Toyota by the Costco Auto Program. Everyone was attentive & professional. Fair price for trade. Melanie Morgan excellent on out-of Referred to Reno Toyota by the Costco Auto Program. Everyone was attentive & professional. Fair price for trade. Melanie Morgan excellent on out-of-state registration. This '25 word' review space is inadequate to properly describe our high degree of satisfaction. More

sales/service I have purchased many vehicle s over fifty years and Reno TOYATO is the best sales personnel as well as the entire service department. Personnel from I have purchased many vehicle s over fifty years and Reno TOYATO is the best sales personnel as well as the entire service department. Personnel from the front desk to the exit door from service department go the extra mile to be there to help, explain their services and make you feel like a part of their family. I recently totaled my 2013 Tundra and came back to purchase a second one. The truck did its job and I way able to walk away. The personnel at Reno TOYATO are in my opinion the BEST and represent TOYATO to the max. Keep up the good work. And thanks. More

Couldn't have asked for better! I have bought three vehicles from Reno Toyota and I have always had the best service compared to any other dealer I have tried to buy with. This last I have bought three vehicles from Reno Toyota and I have always had the best service compared to any other dealer I have tried to buy with. This last time, I had Connor O'Day take the time to research and help me get into my new Camry. Beth and Justin were great too, helping me get ready to drive my new car away. I will always come back to Reno Toyota not only because I like Toyota's, but because I am treated like a customer should be treated. Thank you again and I hope to bring more people into your dealership. More

Great Experience I had been working with several dealers trying to locate a 2014 Tacoma Access Cab TRD. Stopped in to Reno Toyota and they had just the truck for me! I had been working with several dealers trying to locate a 2014 Tacoma Access Cab TRD. Stopped in to Reno Toyota and they had just the truck for me! Nick worked hard to get me the trade in value I needed on my 2010 Tacoma and to match other quotes I had received. The entire staff was very friendly and helpful. I am a loyal Toyota owner. This is my 3rd Toyota pickup and I'm sure my 4th will be purchased from Reno Toyota as well! More

2014 Tundra Double Cab Limited TRD 4X4 The customer service that I received from the entire staff was fantastic! From the first contact with Lexie the internet vehicle specialist I felt li The customer service that I received from the entire staff was fantastic! From the first contact with Lexie the internet vehicle specialist I felt like a valued customer with fast response and all my questions being answered. She also came and introduced herself to us as well once we arrived and made sure we was taken care of. We also worked with Tim Mogan who helped us get the price we were looking for. He was great to work with and would buy another car from on our next purchase. We have bought at least 10 news cars over the years and this was the best experience we have had and will travel from the Sacramento area to purchase from Reno Toyota again. Last but not least John Elcano in finance was very professional and friendly, he was able to get us a better financing rate to lower out payments. We also met Jeremy Sinner who made sure if we had any issues with the purchase to let him know an he would take care of it. Thank you to the entire Reno Toyota staff for the great experience ! we will be repeat customers. Allen and Sherry Berry More

Most pleasant car purchase ever From start to finish this car purchase was the easiest and most pleasant buying experience ever. Great IT technology with personal followup and follo From start to finish this car purchase was the easiest and most pleasant buying experience ever. Great IT technology with personal followup and follow through. Obviously, a well greased team approach for taking care of the customer. We felt valued as well as educated about the product. Closing the deal was smooth and effortless. No high pressure sales tactics just great customer service. I wouldnt hesitate to recommend this dealership and also our sales rep Hadie to those in the market for a vehicle. More

Excellent, Friendly, Professional Service at Reno Toyota From the service shop (service manager Ken) to the sales department Reno Toyota employees have excellent interpersonal skills, in fact, I would rate t From the service shop (service manager Ken) to the sales department Reno Toyota employees have excellent interpersonal skills, in fact, I would rate them the best in the business. In particular, my salespersons (e.g., Hadie Itani) showed what a great sales person can do to leave the buyer (i.e., me) with an extremely positive experience. In short, Hadie made shopping for a car something that was enjoyable and not in the least stressful. Finally, my deceased father was a top-notch car salesmen from Vermont his entire career and Hadie is well on his way in his career with obtaining the rewards that come from being the BEST in the business. I would definitely buy another car from this dealership. More