Don Ayres Honda - Service Center

Jeremy Sullivan always take great care of me when I come in. My experience at Don Ayers Honda has been excellent!!!! in. My experience at Don Ayers Honda has been excellent!!!! More

Don Ayers customer service is top-notch so far as I have worked with them. Never an issue with an oil change. I bring my cars here because of my crazy workload and not having time to do most of my services. worked with them. Never an issue with an oil change. I bring my cars here because of my crazy workload and not having time to do most of my services. The crew that checks me in is amazing and friendly. Now to the bad. I have had a few issues with service that I found after the fact. I will pose both good and bad for each to be fair. 2010 Honda Pilot. Engine knock. (suspected valve adjustment needed by me) they did the adjustment $650 sounds a little bit better but still there. Also now leaking oil from the rear valve cover gasket. Filling cylinders 2&3 spark plug holes full of oil. I told them and they said I would have to pay for them to fix it… 2010 Honda Pilot. Timing belt They did good work on this with no issues. 2010 Honda Pilot. Oil changes. No issues 2007 Honda Civic. Oil changes. No issues 2017 Honda Civic.   This one burns me the most. Third oil change. Left the fasteners out of the engine cover that then hit the road and scraped all to heck. Told them about it and they said they will fix it on the next oil change. They forgot I guess because I had zip-tied it up. The zip ties were removed to do the oil change and then they put more zip ties in. Wait what….. Ok, so I told them again and then got new tires installed. This time they replaced the fasteners. The tires were great. 30 miles down the road the low tire pressure light (TPMS) came on. Swing into a discount tire. Tire pressure is good. They didn’t reset the computer. I can deal with that. I reset it myself. Today I went to clean my wheels. all 4 of them have been scratched by the plastic cup on the balancer. Guys you don’t use the cup on Aluminum wheels. You use the steel cones. Not a scratch on my car and now all 4 wheels. I’m not happy about the wheels. What if any of these were your personal cars? Should anyone get service done here? I mean depends. A simple oil change, sure. Anything major, approach with caution. More

First time using Don Ayers service. It was free oil change, why not? Excellent reception, flow of process, plenty of helpful and courteous staff. I will use again. change, why not? Excellent reception, flow of process, plenty of helpful and courteous staff. I will use again. More

I've been dealing with the Service Department since 2006, and I have always felt that they provide factual information regarding the status of my vehicle. They never pressure any service, but do provide info and I have always felt that they provide factual information regarding the status of my vehicle. They never pressure any service, but do provide information of various service issues that I will need to consider on future visits. This allows me time to budget for the repairs. On my most recent repair, Service Advisor Paul Evans worked to fit me into a time-slot that minimized the inconvenience of being without our only family vehicle. I appreciate his professionalism. More

We have been buying cars and getting service for 22+ years and we are very happy with the dealership. years and we are very happy with the dealership. More

The service agent was knowledgeable and patient. Zach didn’t try to push me into purchasing anything without thinking it over. didn’t try to push me into purchasing anything without thinking it over. More

Always great service! Friendly staff! Quick and efficient work completed on my car! Clean dealership. work completed on my car! Clean dealership. More

We always work with Jeremy and we trust him to tell us just what our car needs done and it is always done perfectly. We trust Honda and always have had great service there. just what our car needs done and it is always done perfectly. We trust Honda and always have had great service there. More

Service was excellent as usual. Pete Ort did a great job explaining issues and went above and beyond to investigate the problems without even being asked to do so. explaining issues and went above and beyond to investigate the problems without even being asked to do so. More

Pete always takes good care of our 2 vecihlies a civic and odyssey. Also a pleasant attitude to greet the customer. and odyssey. Also a pleasant attitude to greet the customer. More