My husband and I are looking for a new car, probably a lease, to replace our current vehicle and have visited just about all of the class competitors. We did like the Volvo XC60 - similar to the other cars in its class, it was a nice, comfortable ride. The problem we had with Don Beyer Volvo is that there is a difference between a hard sell and no sell. I got the impression that they did not think that we were serious, or maybe we didn't look like they thought Volvo owners should look - I'm not sure.
At the end, when the leasing person came over and we asked for a general idea of the amount of a lease, the response was pretty much: "If you need to ask the price, this isn't the car for you". And that we should call them when we are ready to move forward as they will give the best deal out there .
We weren't looking for a Maybach or a Lamborghini...schlepping around town to see where we could get a high-end luxury vehicle on a budget. Doing a price comparison is, I would think, a fairly routine aspect of looking for a car.
We are now planning to get the 2019 Mercedes. The MB dealership, at least, treated us like customers, not like we were wasting their time.