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Don Brown Chevrolet, Inc. - Service Center

St Louis, MO

4.2
232 Reviews

232 Reviews of Don Brown Chevrolet, Inc. - Service Center

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September 18, 2023

Reception area for the vehicles very nice and clean, the man that prepared the car for the service area was very nice in asking did we need anything in the car before he took it away, which I thought was a More

by Lomile20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis
Sep 19, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for sharing this! Our team enjoyed having you here, and we hope to work with you again!

September 17, 2023

I brought my car in, process was professionally done as expected, representative contacted me when my vehicle was completed and the shuttle picked me up. I am completely satisfied with the service receive More

by perkinsiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rines, Shuttle Drivers
Sep 18, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for taking the time to share this with us! Our team truly enjoyed working with you, and we appreciate your business. We're here for future needs and will see you again!

September 17, 2023

Don Brown Chevrolet is always very customer oriented and I can trust them to take care of my new (2021, very low mileage car ), to keep it well cared for, and running right. More

by ctierney0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rines — Five Star! *****
Sep 18, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for the outstanding review! Our team is here for any future needs, and we will see you next time!

September 15, 2023

Everything was great! As usual, I was treated with respect and my car was serviced just the way promised! More

by maemae0853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review! It was a pleasure working with you, and our team is here for any future needs!

September 14, 2023

I like working with Andy my service advisor. But I was not happy renting 2 cars because of waiting on a part for my car. Still waiting for reimbursement for my car. More

by pcanterberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Sep 15, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the feedback, and our team hopes to have the chance to earn your business again!

September 13, 2023

Dennis was thorough and professional. He kept me informed of my vehicle's progress. The primary negative was that since my vehicle had to stay overnight, there were no courtesy vehicles f More

by cldaughe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Michael
Sep 14, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for taking the time to share this with us and for choosing Don Brown Chevrolet! Our team truly enjoyed working with you, and we are here for any future needs. Come back and see us!

September 13, 2023

Fantastic I can count on dealer Don Brown service depth Jere is one of the best Thank you For Taking Care of Our Cars. More

by jctaylor4640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Don Brown Chevrolet, Inc. responded

We appreciate the great review and your business. Our team is here for any future needs. See you next time!

September 13, 2023

Tool new car in for Zilon treatment, had to have it done 2x because they didn't even wash the car prior to application. Got the car back scratched and dealership won't take ownership for scratching a brand More

by matthewschuman24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGarvey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you for taking the time to bring this to our attention, Matt. This is not the level of service we expect from our team or the experience we want for any customer. We would like to speak with you so we can properly address this. Please contact Customer Service Representative, Pam, at 314-772-1400 at your convenience.

September 13, 2023

You guys have a great team down there. Keep up the good work. that’s why I keep coming back. More

by WILLIAM_HUMPHREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much, William! Our team always enjoys working with you, and we will see you next time!

September 12, 2023

Very helpful in their process of business. Communication is great. Above standard customer service. Always friendly. More

by stevenson521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Heitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dillion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGarvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Don Brown Chevrolet, Inc. responded

Thank you so much for the great review and your business. See you next time!

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