Don Davis Ford - Service Center

Positive experience I have a C-Max hybrid, which can be tricky for some maintenance/repair issues. Jonathan was positive, pleasant and prompt with his customer service, f I have a C-Max hybrid, which can be tricky for some maintenance/repair issues. Jonathan was positive, pleasant and prompt with his customer service, first by phone and then in person. He informed me that my car was covered under Ford's roadside assistance, which I didn't know. Thanks to his service, I received a free battery charge at home and then went straight to the dealership for a new battery. Thanks to Jonathan's work, the battery was ready to be installed by the time I arrived. While the process of installing was not quick, the experience was painless as I waited in the customer waiting area. Jonathan's positive attitude and prompt attention made the experience worthy of 5 stars. More

Jonathan Pankrez - Ford Experience Jonathan Pankrez has changed my attitude towards taking my truck to the dealership for repairs. What a great experience! Jonathan was honest with me Jonathan Pankrez has changed my attitude towards taking my truck to the dealership for repairs. What a great experience! Jonathan was honest with me and had my best interests in mind. Next time I have an issue with my truck I won't hesitate to go to the dealership vs. other repair options. My issues were resolved and ONLY the ones that needed to be. Thanks again Jonathan, Simon More

Jonathan Pankrez- Service Manager I would highly recommend Don Davis, one of their Service Managers, Jonathan Pankrez and Billy, one of the technician. I visited last weekend for a ro I would highly recommend Don Davis, one of their Service Managers, Jonathan Pankrez and Billy, one of the technician. I visited last weekend for a routine oil change and needed assistance with my door key pad code. Jonathan and Billy were very quick to assist me and answer any questions I had. My experience at Don Davis was a great one and I would recommend Don Davis, as well as Jonathan Pankrez. More

Jonathan- Service Manager I would like to commend Jonathon on the personal service I received rent lay while having car troubles out of town. As a long time Ford customer, I co I would like to commend Jonathon on the personal service I received rent lay while having car troubles out of town. As a long time Ford customer, I could not have been anymore satisfied. Jonathon made sure that I was taken care if every step of the way as I found my way back from Abilene. He called the dealership in Abilene to make sure my wait was minimal. He called the dealership in Eastland to make sure if my car was not drivable they would take care of me. Personal service from Jonathon was AMAZING. Thank you so much. Will always only do business at Don Davis. More

Fantastic Service Visit! I bought my Ford Edge from another dealership in the DFW area and had purchased a 7 year/100k mile warranty. After the brakes began to loose the vacuu I bought my Ford Edge from another dealership in the DFW area and had purchased a 7 year/100k mile warranty. After the brakes began to loose the vacuum, I took it into Don Davis to have that and the door latch looked at. Jonathan Pankrez was my advisor and I cannot express enough gratitude for him! He kept me up to date on the expected service time, drove me back to my office (my brakes went out on my way in) and made sure he tracked down my warranty information. Overall, I'm super happy with the attention he showed as well as his very knowledgeable and personable nature. He's one of those people you'll always remember as being completely genuine, kind and helpful. Dealerships often find ways to dismiss you when you have service concerns, but not here. As soon as I dropped off my car I was in constant communication with Jonathan through the whole process. I'll definitely be coming back in the future, both for service and our next vehicle! Thanks again!! More

Customer Service Stopped by the dealership to inquire about programming my FOB. There was a service person who went well out of his way to accommodate me. The first Stopped by the dealership to inquire about programming my FOB. There was a service person who went well out of his way to accommodate me. The first trip there he attempted to repair it, and, when it didn't work, suggested replacing it, bring it back so "HE" could finish servicing me. He wasn't able to program it, but, the professionalism and his fortitude made me know that he really cares about the customers that come to that dealership. He is an asset to your company. More

Flat tire I had a flat tire and went in to find out if it could be repaired.. Jason greeted me right away after I pulled in. I told him what had happened to ca I had a flat tire and went in to find out if it could be repaired.. Jason greeted me right away after I pulled in. I told him what had happened to cause the flat tire and he explained what they would do. . After the tire was inspected, Jason told me it could not be repaired and gave me cost of new tire. It was a busy time, but Jasion kept me informed about my car. More

What I expected Though I came at a busy time I had a tire issue that needed to be looked at. They got it fixed and let me know what the issue was and I would like to Though I came at a busy time I had a tire issue that needed to be looked at. They got it fixed and let me know what the issue was and I would like to thank service avisor Jonathan Pankrez for assuring that the job was completed to perfection More

A clear safety check before daughter's road trip. Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daugh Service department, Jonathan Pankrez, was friendly and assuring to have the vehicle checked for any possible problems. I shared my concerns of daughter's road trip and he shared a God given miracle of protection concerning his own family. God is good, all the time. Thank you Johnathan and Don Davis for hiring people that care. More

Loveable Fun And Professional We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to We are in today for a oil change &have our sync reset on our 2016 Ford Escape, we were delayed from an accident in traffic and when we called Jodi to let her know we were running a little late she was so understanding as always, we met the young man Jason that fixed our Snyc who was just refreshing &understanding, had a warm hug from dealer Bobby Jones as always coming through service dept. waiting area, then Larry the service manager walked in & asked every customer were they okay? Wonderful way to begin our day .We Love Don Davis More