Don Franklin Lexington Buick GMC

Had my SUV serviced, all employees were polite and professional. Service was completed in a timely manner. professional. Service was completed in a timely manner. More

I should have never ordered my GMC thru Don Franklin. The team and staff could care less about customer or communication. Lies and shady paperwork B.S. The team and staff could care less about customer or communication. Lies and shady paperwork B.S. More

I have bought two cars from Don Franklin and used the service department. The service I have recieved from both areas have been excellent. Adam is my go-to person for buying a vehicle. He is always st service department. The service I have recieved from both areas have been excellent. Adam is my go-to person for buying a vehicle. He is always staight up and honest with me and my husband. Everyone that I have come in contact with at Don Franklin has always gave me exceptional customer service. More

Sales people were fine. Finance guy a little shady. Talked us into using "the lender's" autopayment service to pay loan off quicker. Come to find out it is a third party service which actually cost u Talked us into using "the lender's" autopayment service to pay loan off quicker. Come to find out it is a third party service which actually cost us $399.00 plus $5.00 every month when they make the electronic transfer. I hope he enjoyed the kick back he got from AutoPay Plus but also realizes we will never buy another car there - just because of his dishonesty. More

Everything went well. No Problems. I was here to have right rear shock absorber replaced. right rear shock absorber replaced. More

Did not like rep, attitude, knowledge etc. Not helpful at all. Tried to talk me out of the service o wanted. Not a good rep of Don Franklin. all. Tried to talk me out of the service o wanted. Not a good rep of Don Franklin. More

This is first time buying a vehicle from Don Franklin and they have the worst service department. You have one advisor that is condescending and I had to deal with service manager today and he made light of they have the worst service department. You have one advisor that is condescending and I had to deal with service manager today and he made light of my situation. I have been having trouble with my air compressor. The service manager admitted when I first got there that is sounded rough and was kicking on really hard. When he called me to his office he said I have good news and bad news and he guessed he was going to be the emergency room doctor today. I’m not sure what he meant by that but anyway the verdict was it supposed to make that noise. This was not the first time I have had issues with them. I do not recommend them. More

Very disappointed in the way service managers did not honor my scheduled appointment for service of my vehicle. I had been given a date & time a month & a half ago. Recieved 2 email reminders of my appoi honor my scheduled appointment for service of my vehicle. I had been given a date & time a month & a half ago. Recieved 2 email reminders of my appointment. I live over 80 miles from dealership. Upon my arrival, I was informed that I may not get my scheduled service done on my vehicle. I was told that it was because of a backlog of service jobs. IF that was the case, WHY wasn’t I notified before I traveled all that way. I left my vehicle at 9:20 am, expecting at the very least I would get the oil changed in vehicle. At 4:20 pm I was told it would not get any service today. This shows that they don’t honor their “promise” of a scheduled appointment. They knew before hand that they had over scheduled appointments, but this shows a TOTAL DISREGARD for inconvenience and cost to the customer. Beware that you can’t trust what they tell you! More

MJ was a great salesperson. Not pushy at all, very informative, and delivered the facts not a sales pitch. Olivia was wonderful and again not pushy with the extra warranties. Ethan and Catarina were b informative, and delivered the facts not a sales pitch. Olivia was wonderful and again not pushy with the extra warranties. Ethan and Catarina were both knowledgeable as well and did a great job explaining the cars features. Overall a great experience there. More

I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside for me and put a note on it. I called Monday morning at 8:30 am and was told they sold the vehicle late Saturday evening. No phone call, no hey what do you want to do? I literally tried to put a financial hold on this vehicle and they sold it out from under me. Poor business practice guys! More