Back

Don Franklin Lexington Buick GMC

Lexington, KY

3.0
64 Reviews

3380 Richmond Road

Lexington, KY

40509

Directions

By Type

Showing 64 reviews

May 06, 2022

Had my SUV serviced, all employees were polite and professional. Service was completed in a timely manner. More

by jsutton61
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
April 09, 2022

I should have never ordered my GMC thru Don Franklin. The team and staff could care less about customer or communication. Lies and shady paperwork B.S. More

by KTutt
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Eric McDonald, Catarina Kirby
December 06, 2021

I have bought two cars from Don Franklin and used the service department. The service I have recieved from both areas have been excellent. Adam is my go-to person for buying a vehicle. He is always st More

by gail.cooley
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Patton
December 01, 2021

Sales people were fine. Finance guy a little shady. Talked us into using "the lender's" autopayment service to pay loan off quicker. Come to find out it is a third party service which actually cost u More

by Cindy
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Catarina Kirby, Andre Ables, Eric Smith
November 30, 2021

Everything went well. No Problems. I was here to have right rear shock absorber replaced. More

by thomasposborn
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason
September 23, 2021

Did not like rep, attitude, knowledge etc. Not helpful at all. Tried to talk me out of the service o wanted. Not a good rep of Don Franklin. More

by Lkt
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service
August 05, 2021

This is first time buying a vehicle from Don Franklin and they have the worst service department. You have one advisor that is condescending and I had to deal with service manager today and he made light of More

by cindyphillips1969
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Josh Figg
August 02, 2021

Very disappointed in the way service managers did not honor my scheduled appointment for service of my vehicle. I had been given a date & time a month & a half ago. Recieved 2 email reminders of my appoi More

by Disappointed
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service managers that schedule appointments.
July 15, 2021

MJ was a great salesperson. Not pushy at all, very informative, and delivered the facts not a sales pitch. Olivia was wonderful and again not pushy with the extra warranties. Ethan and Catarina were b More

by clredmond622
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
MJ Carpenter , Catarina Kirby, Olivia Tudor
May 17, 2021

I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside More

by Tmay2
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Crystal and the sales manager
1
...