I came to Don Hattan Chev on a referral of a friend. I came with my creditor ready to loan me the money and DH sales staff knew this. Without notifying me, sales mgr./staff began to run credit checks with several creditors which caused me to (later) receive notice from the 3 credit reporting bureaus, that I had too many credit checks made. When I questioned as to who requested the credit checks, it was none other than Don Hattan sales mgr. Keep in mind they had no need to make any checks as I already had my lender prior to my purchase. Then there was the inexperience on their part where I had to be contacted several times after I left the dealership with the vehicle. They needed information they failed to get at the time of the sale. It got so bad they contacted my lender asking my lender to get information from me that they failed to get. There's so many reasons "WHY" I rate this dealership so low, but my final and major reason is: The lady who who referred me; completed the "Referral Card" in which she is to receive $100.00 HAS YET TO RECEIVE THE $100.00 let alone a response from Jill Hattan or the salesman when asking why she has not received her $100.00 AND two months has passed. Jill Hattan claims she has the interest of woman at heart-right! I wrote to Jill about my concerns and I have never received a response (i.e. mail or phone call). Don Hattan doesn't appreciate or care to make sure the customer is satisfied! The lady who referred me has made two new vehicle purchases in the past few years and doesn't look like she will ever go back. By not contacting us, Don Hattan appears to support this review and Buyer Beware. Will be sending our family, friends and neighbors to check out Joe Self Chevrolet!!!