Don Jacobs BMW

This is the worst car dealership in Lexington or for Kentucky for that matter. The salesmen are arrogant and make fun of other customers. During a recent purchase of a brand new BMW, the salesman said Kentucky for that matter. The salesmen are arrogant and make fun of other customers. During a recent purchase of a brand new BMW, the salesman said he loved taking money from people from Eastern Kentucky because they don't care about money. The salesman was insulting, condescending and I should have walked away from this disgraceful dealership as it was my first brand new car purchase and while the car's okay, it has a stigma because their sales team is just awful. Lead you on, lie to you, do whatever it takes to get your money. A direct quote, "I don't care if I sell you this brand new BMW because I get paid either way." Seriously??? Spend your money anywhere but here, you'll be glad you did. More

I have been searching for a 2003 BMW 525I, with low miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told t miles, for my family vehicle. I found a trade in at Don Jacobs BMW in Lexington, Ky and called Anrew Beavens, the manager at dealership. I was told this particular vehicle was just traded in from a gentleman from florida and was not serviced or detailed for sale yet, but I could come in to see it. I took off work on friday, drove a hundred miles to view vehicle. The vehicle was in good shape but dirty. I drove vehicle, had it taken to their service department, were I met with technician and Jason to go over repairs. I was given the print out of repairs, as well as the detailing, dent repairs and the bill of $1427.00 that they were allegedly spending on this vehicle ,before they sold it to me. The Price we agreed upon, was including the complete reconditioning of this vehicle, which was more than I had figured, but with the vehicle being in tip top shape, when they were done, would be worth it to me. I had already secured financing, called them on monday 03/28/2011 to verify my funds, as well as insurance coverage. I received a call on tuesday 03/29/2011 that the vehicle would be delivered to me Wednesday around 12;00 and Jason informed me that the mats were on order. I received the car at 1;30 on wednesday 03/30/2011 as promised. This is were their true colors came out. It had snowed that morning and the car was dirty when it arrived. I mentioned the mats to Jason and he again said they were on order. There was no temporary tag on vehicle but the original customers tags still on car. I wonder f he would be upset if he knew that his tags were still on being driven around by a stranger? Completely illegal in any state! I took vehicle home and washed it off to find that it was still filthy. The original mats had been cleaned and soaking wet, smelling mildewed. The alleged detailing, carpet cleaning, dent removal and touch up had not been done. The vehicle was in the same condition as the week before. I called Jason and he said "if I'm ever in Lexington the car wash is Free", Laughing! I now wonder if any of the alleged reconditioning had been done and took it to a local dealership. After inspection by another source I e mailed Andrew and he passed it off to Jason. Jason said my Temp Tag is in the mail and they would look at the dents if I come back there. I waited for this car to be completely done, so that I wouldn't have to go back again. Again, I paid for all of this up front! In closing, I would advise against trusting this dealer and I would drive out of my way not to do business with them. I guess they figure that since I'm out of state, they don't have to deliver as paid for. But with the age of the internet, I will do everything within my power to help any family spending their hard earned money, not to trust a dishonest group of individuals as this store. More

Service Personnel are always welcoming. I rarely wait to be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are com be recognized. Getting a loaner is quick and easy. Email service reminders are a great convenience. Waiting areas, when I do have to wait, are comfortable with timely reading material and a television. More

Worked with Dan Trisko in Service, and he went above and beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ev beyond to make sure I was taken care of and that my vehicle was serviced to my expectations. This service and professionalism was above what I had ever experienced with Don Jacobs and has made me a repeat customer!! I was without a loaner vehicle over the weekend due to the cost and availability of rental cars in our area in response to the World Equestrian games. Mr. Trisko took the time to find me an affordable rental car, in Lexington, close to their closing time, which made me feel like a valued customer. He called after my original vehicle was returned to ensure the repairs met my expectations. Thanks to Dan, I will return to Don Jacobs for future service and repairs. More

Excellent service from all. Everyone, from the service advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend th advisors to the service manager went far above the normal "dealership treatment" to ensure my happiness and satisfaction. I would highly recommend this dealer to any and all customers looking for honest service. More

I own a VW and BMW and Dan Trisko has been my service advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running th advisor at Don Jacobs for over 10 years and experience shows. He's knowledgable, respectful, and honest. As long as Dan, Lance and Joe are running the BMW service department, I will service my cars at Don Jacobs! More

Don Jacobs BMW service is one of the best in Lexington. Awesome waiting room, shuttle service for the Lexington, KY area. The staff is great and they treat you with respect. You are not just a number to th Awesome waiting room, shuttle service for the Lexington, KY area. The staff is great and they treat you with respect. You are not just a number to them. I defiantly recommend them to any BMW owner out of warranty or in warranty. More

Dan and Lance always make my visit to Don Jacobs an enjoyable one. Not only are they super friendly, they are very patient and good at explaining exactly what is going on with the car. It gives you a enjoyable one. Not only are they super friendly, they are very patient and good at explaining exactly what is going on with the car. It gives you a peace of mind when you feel comfortable with the individuals you work with at the dealership. It is important for them to gain that trust from the client. Dan and Lance both have gained my trust. More

The BMW service crew at Don Jacobs are simply outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my expe outstanding. I've never encountered a more professional, friendly, helpful, and most importantly, dedicated crew who wants to make sure that my experience in their store is the best possible in all aspects. Making appointments is painless, pricing is fair (and usually covered), it's possible to get a temporary car or ride somewhere, they email or call when I need to be contacted, the facilities themselves have plenty of niceties from free Wi-Fi to beverages to daytime television. Service is lightning fast, so on my past visit I brought my work laptop and connected to read email and such until someone jogged out to let me know my car was ready. But just doing their job isn't enough - Dan, Joe & Lance always go above and beyond. In addition to running my car through the wash (and drying it), they noticed my gear shift knob was peeling badly.. and replaced it gratis. I had been annoyed by how it felt when I shifted but just let it go, but they guys would not accept that flaw, insisting on taking care of it. I drove my car off spotlessly cleaned, dried, serviced properly & promptly, and it felt much better as I changed gears - all of this after getting work done, refreshments, and time to chit chat about the latest in music & technology. The bottom line is this - there is no way on Earth my next BMW would NOT come from Don Jacobs. Even past the personable sales staff (yes, my seller from years ago, Johnny Smith, STILL remembers my name and always takes time to say "hello" and ask about my wife & I), the service department there makes me feel like a VIP no matter how big or small my issue is, from a flat tire to regular maintenance. No one really wants to take their car in for service, but at Don Jacobs the experience couldn't be more pleasant and nonintrusive. Best of the best, I see myself being their customer for a long time. Thanks guys, I REALLY appreciate everything! More

I appreciated the curtosy car while my service was taking place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturda place. It makes the wait much easier being able to run errands. I also appreciated the car wash. I like being able to bring my car in on a Saturday because I live out of town. Dan is good about being honest about what needs to be done with the car also. More