Don Jacobs Honda
Lexington, KY
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My daughter purchased a vehicle from this dealership on July 5th. As of today (October 6th) she still has not received her license plates from the DMV. The dealer insisted on transacting this process the July 5th. As of today (October 6th) she still has not received her license plates from the DMV. The dealer insisted on transacting this process themselves (collecting the sales tax in the process) and has totally botched that process for months. A rejected submission resulted, my daughter was never informed of that error, and she only found out because she called (for at least the fourth time) and extracted the information from the lackey who ansered the phone. Customer service has been terrible, the lack of proactive follow-up has been inexcusable, and we won't be doing business with this dealership ever again. If she had been allowed to do the vehicle registration herself, this would have been completed the day after the purchase. Instead, it has taken 93 days, STILL with no resolution. We are now considering engaging an attorney to get this resolved. More
I work with Jo she was awesome as always this is the second time I bought a car from her. Everyone worked to get the payment I wanted and did everything to help me. Great job Don Jacobs Honda. second time I bought a car from her. Everyone worked to get the payment I wanted and did everything to help me. Great job Don Jacobs Honda. More
Sales and Service departments are excellent. Purchased an CRV hybrid from them and the experience was very positive. Ask for Mark Jobes. Purchased an CRV hybrid from them and the experience was very positive. Ask for Mark Jobes. More
It was a wonderful experience dealing with Connor Metzger. He said he had been selling cars for about six months, I was very shocked. He knows his vehicles and also knows how to communicate very well Metzger. He said he had been selling cars for about six months, I was very shocked. He knows his vehicles and also knows how to communicate very well with people. I was very impressed!! More
Great dealership! Sam was a top tier salesman along with Connor who is a rock star In financing! Ten out ten recommendation! Sam was a top tier salesman along with Connor who is a rock star In financing! Ten out ten recommendation! More
Great group of guys to work with, did everything they said they would do. Have purchased five cars from them over the years and they have always been a pleasure to work with. said they would do. Have purchased five cars from them over the years and they have always been a pleasure to work with. More
My wife and I just purchased our first new car ever at age 49/50. Process was made smooth and easy by Sam and Conner. They informed us all through the paperwork process. Also explained every feature our n age 49/50. Process was made smooth and easy by Sam and Conner. They informed us all through the paperwork process. Also explained every feature our new CRV offered. They were absolutely hands down the best car salesmen I have ever dealt with. Thanks so much guys! More
