Don Jacobs Honda

Great place to buy a car Very helpful and knowlegeable staff. Robert went above and beyond to help me purchase the truck i wanted. I wouldn't hesitate to purchase another veh Very helpful and knowlegeable staff. Robert went above and beyond to help me purchase the truck i wanted. I wouldn't hesitate to purchase another vehicle from them. More

Best place to buy a used car! This is our fourth purchase from Don Jacobs and wouldn’t go anywhere else. Ask for Robert Harris he will get you the best deal! Robert is very friendl This is our fourth purchase from Don Jacobs and wouldn’t go anywhere else. Ask for Robert Harris he will get you the best deal! Robert is very friendly, honest and very helpful. He isn’t pushy when it comes to selling you a car. More

Best 2 Hour Drive Joey Banbel and Scott Howard put us in a 2018 Honda Pilot Elite with the color and interior we were looking for. After driving a mini-van since 2008 Joey Banbel and Scott Howard put us in a 2018 Honda Pilot Elite with the color and interior we were looking for. After driving a mini-van since 2008 it was time to upgrade. We called on Memorial Day after being disappointed by our local dealerships. Joey made this huge purchase as easy as possible. Our paper work was started before arriving and our Pilate was ready for us upon arrival. Joey taught us what features we have on our vehicle and it’s so many! Scott explained the warranty benefits and made our financing so easy! .09% for 60 months is incredible. We are enjoying our new Honda Pilate so much thanks to the customer service of Joey and Scott we will be returning to Don Jacobs for our vehicle needs! The money we saved was incredible as well. Thank you! More

Swindlers My mother bought a brand new 2014 Honda Accord off the lot and before 40,xxx miles her warranty was up and the new fancy push start ignition "went out My mother bought a brand new 2014 Honda Accord off the lot and before 40,xxx miles her warranty was up and the new fancy push start ignition "went out." Don Jacobs then acts as if this is normal and proceeds to charge her $750 for it to be replaced LOL. This is called planned obsolescence. Mechanical parts that are designed to go bad after a certain amount of time, so that the customer will bring the vehicle in to have replaced and waste precious time and money. Secondly the vehicle is garage kept and has now formed a water leak on the sun roof track which has stained to headliner now. All this has happened with the vehicle under 50,000 miles. Don Jacobs then explains that it will be over a thousand dollars to have it repaired. LOL! These people are lying swindlers that care about nothing other than making money off their customers. Or better yet, gullible peasants that think they are getting a good car. We are nothing but peasants in their eyes. Honda and don jacobs should be ashamed of themselves and everyone needs to absolutely stay away from this so called "business." My 97 gmc sierra truck has 324,xxx miles on it and guess what? The ignition went out right after 300,xxx miles was achieved. They remind me of modern liberals...Brain dead, greedy pieces of filth who have no concern or moral obligation to help fellow humans. Shame, shame. Shame on all of you. We will NEVER EVER do business with you again. EVER. HOPEFULLY ALL THE PEOPLE OF LEXINGTON WILL SEE THIS REVIEW. YOU HAVE BEEN WARNED. PLEASE STAY AWAY FROM THESE THEIVES/SWINDLERS/PIECES OF TRASH. Of course I'm talking about Rick Jones, Jeff Smith, Paul Settles,Chris Risalvato, Bryan Wytiaz, and whoever their boss is. Theses people know they are ripping people off and deserve to be called out. Shame on all of you. #Makedealershipsaccountableagain More

All around pleasant and positive experience I don’t understand the negative reviews as all my experiences at this dealership over the years have been unfailingly excellent. I first bought a new I don’t understand the negative reviews as all my experiences at this dealership over the years have been unfailingly excellent. I first bought a new Accord there in 1989 and picked out and negotiated pricing for 2 CRVs for my mother in law before buing this 2018 Clarity. On all cars I did my home work and dealer was willing to negotiate from invoice/holdback (not msrp) and let me decline all the extra dealer packages. I was also able to negotiate a Honda Care D80 extended warranty (8 yr/100,000m/0deductable/good at any Honda dealer) for less than half price when dealer matched an internet price I found on EV forum. And best of all, all this was done with Clay McDonald (sales) and Will Sandoval (financing) using absolutely no high pressure sales tactics and no “games”. This was like an internet sale but in person. I got treated with respect and got everything I wanted at the price I wanted which matched the best prices I could find after hours and hours on the internet and EV forums. And I got 1.9%/5yr financing through Honda, however I did have to ask for this promo financing I found on Honda’s website as it was not offered to me until I mentioned it. I can’t believe I prepared for all the psychological smarmy gamesmanship that so many dealers try to put you through only to find that it was’t necessary! Let me add that I have also delt with the paint and body shop once for an insurance repair and had a very positive experience there as well. Also, all the service reps I have dealt with over the years have also been honest, upfront, and courteous to me. I do a lot of maintenance myself and all the parts guys have been great, especially David Tannous. I know this may seem like I’m shilling for Don Jacobs but these has been my actual experiences. I get treated with respect, honesty and courtesy. What more could you ask for except maybe for the high labor rates (which are true at any dealer) to be lower. But then I have never been charged a diagnostic fee for any repair I have had done. So 5 stars for everybody! BTW, I absolutely love my new plug in Clarity. Hope the reliability matches all the other Honda’s I have owned. Full disclosure: I have no financial ties to this dealer, but I do go to church with David the parts guy’s parents. More

Dishonest, don't know how they can look in the mirror When his key no longer unlocked his car door, we recommended that our young international friend (here to attend UK) take his car to Don Jacobs to hav When his key no longer unlocked his car door, we recommended that our young international friend (here to attend UK) take his car to Don Jacobs to have the door lock repaired. He was originally quoted $121, then called with a revised quote of $221.09 and when he came to pick up his vehicle, the total charge was $1,788.93, which he did NOT authorize. They totally took advantage of a young international student. "If any aspect of your visit cannot be rated as excellent, please call our service manager, Jeff Smith..." Well we did that to no avail... ended up having to pay $1,325 (after they suggested WE pay the bill for our friend.) After doing business there for almost 40 years, we will never step foot on the property again. Samples of unnecessary maintenance and price gouging include: front brake pads & rotors: $393.99; replace brake fluid and flush lines, $84.25; replaced in-cabin air filter (that had already been replaced a year ago) $56.53; replaced front wiper blades $80 (are you kidding me?); replace antifreeze, and just check thermostat and fan operation $90.61; replace transmission fluid $93.61; "valve adjustment" $133.99; replace spark plugs (apparently they replaced 4 plugs) $137.42; replaced serpentine belt $148.99. His car was having no problems, none of these repairs were requested. He simply wanted to be able to have a working key. After meeting with the manager, the bill was reduced only 25%. Our friend still doesn't have a key that will unlock his door and start the engine; he has to use two keys for this. Totally unacceptable customer service - totally untrustworthy business. More

Disappointed in Honda Corp and Don Jacobs outrageous prices I have a 2014 Honda Civic with 48,700 miles. Purchased extended warranty to 48,000 miles. The alternator went bad. Calls were made to see if Honda Cor I have a 2014 Honda Civic with 48,700 miles. Purchased extended warranty to 48,000 miles. The alternator went bad. Calls were made to see if Honda Corp. would honor the warranty with 700 miles over, of course, they would not. The service advisor was very kind and professional. None of what happened there had any reflection on him. ( I guarantee you If it had been Toyota it would be covered.) So then to replace it at Don Jacobs it was going to cost $950 plus $120 diagnostic fee, Really?? Don't think so. I will never go back and will not own another Honda. I found an excellent mechanic and paid less than half what DJ wanted. More

Do not have your vehicle serviced here! We took our Honda Accord in for a battery terminal recall about 2 months ago. After making the appointment and taking it to them, they said the part t We took our Honda Accord in for a battery terminal recall about 2 months ago. After making the appointment and taking it to them, they said the part to fix it wasn’t in. WHAT!! So after wasted time, they reschulded it. As we were there they brought it to our attention that the car needed brakes. The brakes were fine and still are today. So today my wife takes it back for the recall and they come back with a list of things that need to be done. (Brake fluid, trans fluid, cabin filter, alignment). (Brakes weren’t mentioned this time) Must have fixed themselves. So The tech told her after looking, (LOOKING) at the brake fluid and trans fluid it needed to be changed. At our shop at work fluids are anylyzed not just looked at. I hope Don Jacobs has better technology than that. We bought this car with 36,000 miles on it, those fluid changes were scheduled at 30,000 miles. The car has about 50,000 on it now. Those fluid changes would have been done previously since it was a leased car from Honda at the 30,000 mile mark! After I had got in touch with the tech and was treated rudely, I made him aware that the conversation was recorded, and his attitude changed immediately. I spoke with his supervisor and the supervisor above him and hung up feeling like they really don’t care. I will not deal with Don Jacobs again. More

The service department was horrible! They charged 90 bucks for an alignment, adjusted nothing, then told me there was no way to adjust the camber on Hondas. It was and still is out of spe They charged 90 bucks for an alignment, adjusted nothing, then told me there was no way to adjust the camber on Hondas. It was and still is out of spec and pulling hard to the right. They obviously have no idea what they're doing there. More

Service Our service experience for the past 2 visits-- have been terrible!! We had a 1030 appt. for an airbag recall on our Accord at 230 car had not Our service experience for the past 2 visits-- have been terrible!! We had a 1030 appt. for an airbag recall on our Accord at 230 car had not even been taken in for service/. We will not be buying any vehicles from this dealership. Buyer beware! I drove over 130 miles for my appt. I was promised updates. I did not receive any update.s After returning in rental, I inquired about my car I was told that the vehicle setting outside was not mine and that there were multiple cars on the lot that looked like my car. We looked in the car-- I guess the others had our candy in them too!! When I said that you have not even taken our car in, the tech admitted to this fact. the service mgr. offered to make this right-- yeah let us wait longer. Forget it!! We left--- no further new car purchase will be made at this dealership and certainly no service appointments. There are other Honda dealers!!!!!!! More