Don Jacobs Honda

Accommodating & trust worthy I bought my Beetle from another dealer but when I called Don Jacobs on a Friday needing my 30,000 mile service done that Satruday, they were very acco I bought my Beetle from another dealer but when I called Don Jacobs on a Friday needing my 30,000 mile service done that Satruday, they were very accommodating. Even though the service was going to take a couple of hours they fit me in on that Satruday.. They were prompt at getting the job done even washed my beetle .. The staff was very friendly. I was just surprised at how they got me in with such short notice even though I didn't purchase my vehicle there and they didn't know me.... I will be going back for further service jobs... More

Smooth Fast and friendly service! Left with no questions unanswered. Salesman was very patient and spoke to me in terms i could understand would recommend my Fast and friendly service! Left with no questions unanswered. Salesman was very patient and spoke to me in terms i could understand would recommend my friends to come to this dealership More

It's all about trust You can't just walk into any dealership and find a trustworthy person. I had such a great experience I just had to come review the guys here! I came t You can't just walk into any dealership and find a trustworthy person. I had such a great experience I just had to come review the guys here! I came to right place! More

Josh Owens I went to Don Jacobs with hesitation but quickly after being there I was relieved. The facility was nice and the service was quick. I had been going t I went to Don Jacobs with hesitation but quickly after being there I was relieved. The facility was nice and the service was quick. I had been going to Sam Slope but I was encouraged to try Honda Don Jacobs. I am extremely happy with my visit and the young man who took care of me, Josh Owens, was very knowledgeable and it was assuring. He was able to answer all my questions while remaining friendly and enjoyable. His service was sweet and I look forward to many more visits with Don Jacobs and Josh in the future. More

Great Customer Service Going to a dealership can either be a pleasant time or a hard time, when I went here I had excellent customer service & felt like my needs & wants was Going to a dealership can either be a pleasant time or a hard time, when I went here I had excellent customer service & felt like my needs & wants was a first priority. Always a good feeling when you leave with a smile on your face. I will definitely recommend this dealership to all my friends & family. More

Liars Sales director lied to us with problems prior to purchase of a CPO vehicle. Then when purchased & returned for the addressed problems they refused to Sales director lied to us with problems prior to purchase of a CPO vehicle. Then when purchased & returned for the addressed problems they refused to fix them. He became confrontational when we reached out for help to him. More

Top Notch Sale! I was a little skeptical about going to a dealership for my new car. I didn't want to feel like just another customer to them. Within 5 minutes of bei I was a little skeptical about going to a dealership for my new car. I didn't want to feel like just another customer to them. Within 5 minutes of being on the lot, my mind was put at ease. Along with a pretty awesome selection of cars, I felt like the staff was generally concerned about my well being and satisfaction of my purchase. Josh Owens was the gentlemen who showed us around the lot that afternoon, and I can honestly say I've never met a sales person with a more caring and genuine personality. I felt more like I was discussing a decision with a friend than making s sale. I highly recommend him and the dealership !! More

Great service by rep and dealership My service advisor Josh Owens was prompt, detailed and very informative at keeping me posted on the service progress (Honda airbag recall) and on help My service advisor Josh Owens was prompt, detailed and very informative at keeping me posted on the service progress (Honda airbag recall) and on helping me make some decisions on some other safety related issues I needed to address. The dealership got things done efficiently, and has comfortable area while waiting. More

Excellent Customer Service Long story short I tried to get a appointment for weeks had one for Friday. My family had a emergency and I was in town waiting at the hospital. Cam Long story short I tried to get a appointment for weeks had one for Friday. My family had a emergency and I was in town waiting at the hospital. Came in without a appointment to see if they would work me in because I live in London. Spoke to Josh Owens and he was super helpful!!! He worked me in for the oil change and even showed me how to fix the tire light on the dash. He was extremely understanding and genuinely nice. Good customer service is hard to find. He's a keeper :) Thanks so much Josh and Honda :) Tina Miller London, KY More

Great Service Experience Reason for visit was air bag recall. Wound up getting new tires, battery and steering work. Have no doubt the recommendations were necessary and am Reason for visit was air bag recall. Wound up getting new tires, battery and steering work. Have no doubt the recommendations were necessary and am quite pleased with the outcome. Can tell a huge improvement in performance. More