Don Jacobs Honda

READ THE FIRST AND LAST POST AND YOU HAVE YOU ANSWER!!! SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from SAME SITUATION TWO YEARS APART... I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get xxxxx on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys. More

After requesting a quote for a 2008 Honda Accord EX-L via email, Shawn McBride of Don Jacobs Honda responded quickly and with the best out-the-door price the first time around of any of the local area Honda email, Shawn McBride of Don Jacobs Honda responded quickly and with the best out-the-door price the first time around of any of the local area Honda dealers. No games, no messing around. Once on the lot with price quote in hand Shawn was a pleasure to deal with in person. There were no hidden fees, crazy add-ons, or sales games played once on site. They were honest and delivered on their quoted price. Overall it was a very satisfying car buying experience. One of my best ever. Thank you Shawn McBride and Don Jacobs Honda. More

We were told that Don Jacobs had changed their sales tactics (see the reviews on this site for their BMW dealership), so we went there Saturday 2/23 to see for ourselves. We picked out a Honda CRV and w tactics (see the reviews on this site for their BMW dealership), so we went there Saturday 2/23 to see for ourselves. We picked out a Honda CRV and were given a price by the salesman, Tom. He then went to get it approved by his sales manager, and it was in fact approved. We left with the price written on the back of Tom's business card. This morning (Monday) when we called to arrange purchase and pick up of the car we were told "Oh, I forgot to add on the protection package, so it's going to be another $340." I told him that was unacceptable and we expected to pay the price he gave us for the car. He refused to do so. So Tom, are you dishonest or incompetent? In my personal opinion, those would seem to be the only choices in this case. And the irony is that we saved money by looking elsewhere for the same car. Lesson learned as well, we will never be back to Don Jacobs. More