Don Jacobs Volkswagen

I called to schedule an appointment with Don Jacobs in Lexington. I requested to have my car serviced for the 20,000 mile maintenance on a Saturday due to my work schedule. Brian was able to give me the Lexington. I requested to have my car serviced for the 20,000 mile maintenance on a Saturday due to my work schedule. Brian was able to give me the day requested and told me it would take at least 2 hours for the appointment. I arrived at 10 a.m. on November 2nd with Brian to greet me. Although it was obvious Brian was not feeling well with laryngitis, he was friendly! courteous and timely in getting me assisted. Brian made me feel welcome by offing me a hot drink and snacks while I waited in the comfortable waiting area. I had access to the morning paper and a room for quiet time which I chose in order to use my laptop. During my wait time, Brian came in to give me an update status on my car and continued wait time. I requested if I could get my car washed and Brian said he would take care of that as well. While I continued to wait, I browsed throughout the dealership to look at cars....the staff present spoke to me and asked if I needed anything (great customer service). At approximately 2 hrs and 10 minutes I was headed to pick up my key to leave. Brain did informed of my next scheduled visit and asked if there was any other concerns. This is my 3rd visit with this location and I will continue to return and for sure drive a Volkswagen....which I think are great cars as well. More

Salesman completely dropped the ball on his communication with me and ultimately caused me to not by from their dealership. Was quick to call/email me with interest in locating a car for me since the car I w with me and ultimately caused me to not by from their dealership. Was quick to call/email me with interest in locating a car for me since the car I was interested in was sold. Week later had to email him back and once he replied back he had to ask questions he was already given the information for. Very dissatisfied with promptness of help! More

From January 2010 to March 2013 my wife and I have purchased 7 vehicles, 6 of them new and 1 of them used. The last 2 we purchased from Don Jacobs. These cars were congratulatory graduation gifts fo purchased 7 vehicles, 6 of them new and 1 of them used. The last 2 we purchased from Don Jacobs. These cars were congratulatory graduation gifts for our two daughters. They love the Volkswagen bug, so we got them Volkswagen bugs. My wife and I have bought many cars in our day, and we have dealt with many dealerships. I can honestly say that the best experience I have ever had is at Don Jacobs Volkswagen. The price negotiation was quick and "open book", and the deal was fair for everyone. Every commitment my sales team (Gabriel & Tracy) made, they lived up to, the service was fantastic. Rest assured, the Don Jacobs team has won a life long family of customers. Thank you everyone at Don Jacobs. E. Apley, Lexington, KY. More

I purchased a used vehicle as-is with no extended warranty. The next day, I discovered the headlights were badly aligned and provided no visibility at night. This is certainly a safety issue. I confr warranty. The next day, I discovered the headlights were badly aligned and provided no visibility at night. This is certainly a safety issue. I confronted Tracey about it and we made arrangements to return to the dealership for a service technician to correct the problem. The technician indicated there was nothing wrong. Still not satisfied, I went back and had a conversation with the used car manager (Mark), who was condescending, rude and not willing to help. He insisted that the vehicle was inspected upon arriving as a used car and a second time when I requested, then insinuated that I did not know what I was taking about. I asked him to have someone correct it and he told me he wasn't willing to give me the free fix. After a heated argument with Mark, I decided to take the vehicle to James Motor where they acknowledged the mis-aligned headlights and corrected them within 10 minutes for free. I took a picture of the headlights while 1 was adjusted correctly and the other was at its original position; I took this photo back to Mark to show him the problem and how badly they were aligned. Even, after seeing this proof, he would not admit being wrong. I told Mark that I have owned many VWs over the past 10 years and would never return to that dealership and his lack of representation of the brand will be a part of any future decision to buy a VW. He apologized for how I felt, and never did apologize for any misrepresentation or his own behavior. Tracey Strouse was a great salesman and went above and beyond throughout the whole purchasing process. The management team (specifically Mark) seems to base their level of customer service on the amount of profit margin you pay. The used car manager has no respect for his customers and will never admit any fault in his own mistakes. More

I provided a 5 Rating because the Don Jacobs Customer Service Representatives, including Tim Davis, Merritt and others, have consistently demonstrated a constructive, positive, courteous and helpful atti Service Representatives, including Tim Davis, Merritt and others, have consistently demonstrated a constructive, positive, courteous and helpful attitude on every visit I've made to the Service Dept, reviewed with me and determined in detail the existence and nature of any problems I was having with my VW van, addressed resolution of those problems to my complete satisfaction,followed-up with me promptly and courteously on any pending matters, and upon return of my vehicle reviewed what had been performed and advised that if I had any further problems or required any additional service to contact them. Based upon my experience derived from several visits I can attest that he entire team is highly professional,knowledgeable and customer-oriented in every respect. More

My recent purchase of a Volkswagen Passat TDI from Don Jacobs VW was by far the standard in how customer service should be in any business. Andrew Bevins and Derek Blankenship were beyond professional, t Jacobs VW was by far the standard in how customer service should be in any business. Andrew Bevins and Derek Blankenship were beyond professional, they were honest, caring, friendly and made the entire experience just down right pleasant. I got a great car, at an honest price, from an awesome team of professionals that I truly believe were and are concerned about my satisfaction. Derek insured that I was taken care of, that my wife and daughter were also taken care of while we did the deal, and then he took great pains to insure I understood everything about my new vehicle. I would reccommend this dealer to anyone and I will return again and again. More

Don Jacobs employees have always treated me with the utmost respect, patience and consideration. I have had my car serviced there for years and trust that I will get the top of the line repairs and mai utmost respect, patience and consideration. I have had my car serviced there for years and trust that I will get the top of the line repairs and maintenance as well as the best customer service and communications. Merritt Dycus has taken care of me on several occasions and I sought him out on a recommendation from a friend. I see now why they would recommend him so highly since he is honest and fair. I have also dealt with them on used car purchases. Many years ago I purchased a GEO Tracker from the used lot and that little vehicle was great. The price was right and it was a solid, dependable vehicle. Now, Patron Hatcher is working with me on a VW EOS possible purchase. He is very personable and professional and knows what he is talking about. I highly recommend Don Jacobs for any new/used vehicle purchase and regular maintenance. Regards, K Cooke More

Mr. Dycus was congenial in person at first but cannot, in my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for en my opinion, be trusted to follow through with his commitments. I asked a specific question regarding the engine in the Eurovan I had taken in for engine repair. He said he'd get back to me but didn't saying the the age of the van (1995) required a paper search. I really wonder how a Volkswagen dealership/repair facility correctly repairs these engines (5 cylinder, aluminum head, cast iron block) without data on the requirement of headbolt replacement according to the Volkswagen technical site not to mention removal procedure for headbolts and correct installation procedure of new bolts. My repair of this engine less than 400 miles prior at great expense made me want to ask questions in advance. Mr. Dycus said he'd report me to Volkswagen!! Amazing what people will say in a temper fit!! More

I absolutely ADORE my VW Beetle and have recommended Don Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car Jacobs to my friends because of the ease of purchasing the car and the service department doing such a great job. I NEVER dread dropping off the car for maintenance. Gerald Brumfield, my service advisor knows I'm a very busy woman and they take that into account on each visit. They want me in and out with ease, but also with quality service. THANK YOU, DON JACOBS VW!! More

I have had my WV EO for app. 4 years, and I have been very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have very impressed with the Don Jacobs service department. Every time I have needed help they have gone out of their way to make me feel special and have always fixed the problems quickly and completely. The performance of the service department is the reason I will buy my next VW at Don Jacobs! Morten Lillelund Chief Operating Officer Winterwood, Inc. More