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Don Jacobs Volkswagen

5.0

55 Lifetime Reviews

2689 Nicholasville Rd., Lexington, Kentucky 40503 Directions
Sales: (859) 276-3546

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55 Reviews of Don Jacobs Volkswagen

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August 03, 2010

"Just like any dealership, service on your vehicle will be..."

- automitch34

Just like any dealership, service on your vehicle will be pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; 5 months later I took it to another mechanic who cleaned the throttle body for free; when I mentioned that it had just recently been cleaned, he informed me that it didn't appear to have been cleaned since installed (10 years). The list also includes very temporary, yet expensive, fixes and nonexistent newly installed parts. I guess I look like a fool, because that is how I was treated.

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Recommend Dealer
No
Employees Worked With
Brumsfield
July 27, 2010

"Rick and Merritt went beyond normal expected service to..."

- josephsminor

Rick and Merritt went beyond normal expected service to ensure my satisfaction. Greeting was timely, follow-up was excellent, and the total invoice came in below the estimate. I am a very satisfied customer who will tell many and be back. Thanks, Don Jacobs!!!

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Recommend Dealer
Yes
Employees Worked With
Rick Jones and Merritt Dycus
May 14, 2010

"I would never deal with these people again. They hide..."

- zanash2

I would never deal with these people again. They hide behind a "family atmosphere" slogan and that is farther from the truth than you can get. My wife and I test drove a used 2006 Toyota Sequoia and liked what we saw. When we returned to the lot the salesman was ready to make the deal happen. We went back and forth with him and the sales manager for at least two hours. At one point he said that he could not go in his managers office right now because he was busy talking to other sales managers about their yearly report. This statement was made while my pregnant wife sat next to me and had been waiting for at least an hour and a half. Here's the kicker!! We made an offer and they accepted pending that we get a certain amount for our trade in. Well, our trade in was priced 800 less than fair value trade in on both nada and kbb and that is at the worst possible value. We were 1300 away from a deal in a bad economy. When we were leaving the salesman walked us out and said that they were going to find out how much the repair on the DVD system would be (deal contingent) and that he would try to make something happen. Either way he was going to call us to let us know. So the next day went by and I called the guy back to find out what he came up with and was given the run around and told that after a full day they still had no word on what the cost would be. At this point I told the salesman that my wife wanted the car and that if they would give me 500 more dollars on my trade in (still 375 less than true trade in value) that I would pay the difference! I just knew the deal was done... Day three of dealing with these guys and the salesman comes back saying that after the repairs were done they want 4000 more than their accepted offer that never happened because of the trade in. Oh buddy was I hot!!! My wife and I wasted at least 3 hours of time dealing with these people and were insulted at the end. Unless you want to get raped on your trade in and jerked around in a bad economy stay away from these people because I can guarantee you I was not the first and will not be the last person to experience stuff like this from these guys.

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Recommend Dealer
No
Employees Worked With
Adam (salesman) and Chris (sales manager)
April 24, 2010

"Had a BMW to trade in, drove it to the lot late one..."

- sea3son

Had a BMW to trade in, drove it to the lot late one afternoon....after leaving it for the night for a trade-in evaluation, suddenly the car had many problems...offered me 1/2 of the fair value trade in (KBB) on the car. i refused. Offered to checkout "problems" for free. All they did was have the tech price the "problems," not diagnosis them...their estimate to fix the problems was over the fair market value! They then tried to convince me that I would be better off taking their deal since repairs would cost me more than the value of the car. Had to jump start the car to get it home. Replaced the battery and everything is working fine...interesting! Will NEVER attempt to do business with these people again!

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Recommend Dealer
No
Employees Worked With
Used car manager
March 03, 2008

"I recently bought a new vehicle from Don Jacobs. The..."

- vdubbed

I recently bought a new vehicle from Don Jacobs. The salesperson was really nice but the used car manager was very unprofessional and would not give a fair deal on my trade-in or the new car. In fact, his initial offer was exactly 50% of what he ended up giving me for the trade-in. The service department supervisor is very knowledgable but services are way too overpriced. In fact, the parts department also increases prices ~40-100% of the OEM price! Maybe it is worth driving an extra hour to due business with another VW dealer?

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Recommend Dealer
Yes
Employees Worked With
sales person/used car manager
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