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Don K Subaru
Whitefish, MT
10 Reviews
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Showing 10 reviews
October 25, 2022
The sales department has terrible customer service the Parts and serve department is amazing but I will never buy a car from the Subaru side of donk! The Chevy and jeep side all around amazing! I ordered Parts and serve department is amazing but I will never buy a car from the Subaru side of donk! The Chevy and jeep side all around amazing! I ordered a new Subaru and was told that because they did not have the vehicle on the lot I had to order one and then told me about that it was refundable. So I put down the minimum of $1000. After I left I never received a call about updates on the vehicle after three months I called them they told me that the car was going to be here in two weeks. I told them I did not need the car anymore because I was given a car and I asked for my refund. They told me NO I could only have it in store credits. When I asked why the sales department told me I could have a refund three months ago he told me I don’t know why and I said if I had known that I would have never put the $1000 dollar’s down and I had no idea that i was going to get the car I just got two days ago. So now I am down a 1000 dollars and Subaru is going to sell it to somebody else and make even more money. Please don’t make the same mistake I did and go anywhere else. More
by Jacob
Employees Worked With
Mike
Helpful November 04, 2021
Just wanted to thank Ryan and Carl for taking care of my vehicle!!! These two young men are awesome!! Carl did an amazing job on my vehicle and Ryan took care of me like I was his Mom!! Very sweet young vehicle!!! These two young men are awesome!! Carl did an amazing job on my vehicle and Ryan took care of me like I was his Mom!! Very sweet young fellas!! Thank you both so much!! 👍👍👍👍👍❤️ More
by L.Jelleff
Employees Worked With
Ryan, Carl
November 21, 2020
My husband and I worked with Ramone today n he made the experience an amazing one!! No pressure n my husband got his truck!! Would recommend Don K to anyone!! Thankyou Ramone!! experience an amazing one!! No pressure n my husband got his truck!! Would recommend Don K to anyone!! Thankyou Ramone!! More
by Sheila
Employees Worked With
Ramone
July 15, 2020
Dirk is the man. Third car we have purchased from him. Very professional and explained everything in great detail. Will definitely recommend him and Don K Subaru. Very professional and explained everything in great detail. Will definitely recommend him and Don K Subaru. More
by W. Davis
Employees Worked With
Dirk
July 14, 2020
Amazing service & support – friendly, kind & fun These guys are amazing. I took my brother's car in for a recall while visiting from out of state. These guys were an absolute pleasure to work with. I These guys are amazing. I took my brother's car in for a recall while visiting from out of state. These guys were an absolute pleasure to work with. I don't think I've ever said that about a car dealership before. They gave us directions, advice, and bikes to use while we waited. It couldn't have been a more pleasant experience. Felt like old friends. More
by cyndik1234
Employees Worked With
Mark
January 18, 2020
Loved our experience! The staff was friendly felt like I was with family more than anything! Thanks for helping me make my 1st actual car purchase an adventure and I left with new friends! Definitely recomm was with family more than anything! Thanks for helping me make my 1st actual car purchase an adventure and I left with new friends! Definitely recommend Don K!!! More
by Rhiaunique
Employees Worked With
Ramon
October 17, 2018
Above and Beyond This is our 2nd Subaru purchase. Our experience at the first (unnamed) dealership left me feeling like we were a number to them. Not wanting to be t This is our 2nd Subaru purchase. Our experience at the first (unnamed) dealership left me feeling like we were a number to them. Not wanting to be treated like a number, I contacted Don K Subaru, and thank God, Anthony "AJ" Juliano answered the phone. He had exactly what we were looking for, and I reserved the vehicle (sight unseen) on the spot. We were not disappointed!!! AJ went above and beyond normal expectations to ensure our satisfaction. He worked diligently with us through several minor road-blocks. At the end of the day, my wife drove us home in her 2018 CrossTrek!!! Kudos to Mark (manager), and Josh (finance). More
by jjtucker3
Employees Worked With
Anthony "AJ" Juliano (sales), Mark (manager), Josh (finance)
September 20, 2018
Don’t trust the service department Our Tribeca was having low compression on cylinders 1, 3 & 5, which was diagnosed by my local mechanic and my own Google search as probably a slipped Our Tribeca was having low compression on cylinders 1, 3 & 5, which was diagnosed by my local mechanic and my own Google search as probably a slipped timing chain due to tensioners being worn. Our mechanic said he didn’t have time to do the repair, so we took it to Don K. service dept., since that’s where we had purchased the vehicle, and told them the probable cause. Don K. said they would have to run all kinds of diagnostics and would cost $200. After having our vehicle for four days and utilizing their so-called best expert mechanic, they said it was probably bad valves and would need to charge a minimum of $3,000 to tear down the engine and repair. I chose to pick up the vehicle, and the $200 charge now was $700 and nothing was fixed! When I complained about the $700, I was told that was heavily discounted. I took it to a local mechanic recommended by my mechanic, and he immediately told me it was probably just a slipped timing chain and fixed it for $1,500. The car now runs perfect! More
by bradhazlett
Employees Worked With
Service department
July 05, 2016
Service department is a rip off. My wife and I bought a brand new forester last year. After the second service, my wife came home with a $114 bill. Apparently this model car's cabin My wife and I bought a brand new forester last year. After the second service, my wife came home with a $114 bill. Apparently this model car's cabin filter gets dirty before the engine air filter. They charged $17 for labor to install said filter. They also charged us $10 for a rotation of the tires that had less than 500 miles on them. Unless you have mechanical knowledge, stay away from them. They will try and fleece you. I have tried to contact them but they always call during the day when I have told them I am not available. More
by Disgruntled
Employees Worked With
???
December 31, 2015
Wonderful customer service I can't express how wonderful the Subaru service department is! Everyone is very friendly and gives me honest advice. It's worth the extra money to kn I can't express how wonderful the Subaru service department is! Everyone is very friendly and gives me honest advice. It's worth the extra money to know your car is in good hands of being taken care of. More
by Joni
Employees Worked With
Kyle, Mark, Brandy
