Don Ledford Automotive

My husband and I have owned Mercedes, Lexis, BMW, Volkswagen, & Ford vehicles. Since we began buying our GM vehicles from Don Ledford (1989), we have been very impressed with both the sales and serv Volkswagen, & Ford vehicles. Since we began buying our GM vehicles from Don Ledford (1989), we have been very impressed with both the sales and service. I currently own a 2008 Buick Enclave and it is the best vehicle I have EVER owned! From the sales transaction to my 50,0000 mile service (last Thursday), I have never been treated better by an auto dealership, the guys in the service department are so friendly and reliable and the sales associates (Debbie & Charles) are knowledgeable and trustworthy. More

Just to be honest, I would not classify myself a loyal GM customer. However, I cannot imagine doing business with anyone else other than Don Ledford's in Cleveland. Each member of their team treats each pe customer. However, I cannot imagine doing business with anyone else other than Don Ledford's in Cleveland. Each member of their team treats each person in my family with the utmost dignity and respect. They are friendly, professsional, and caring from parts to sevice to sales to management. We have been long time customers, and forsee the relationship only improving. They make owning a car an easy experience. Last year, my daughter had car trouble while away at college. She called Ken in the service department, who talked to her, calmed her fears, and gave her perfect advice on how to handle her problem, realizing it was not business for him, but for someone 200 miles away. That is what a great dealership does. Don Ledford's in Cleveland should be giving lessons to all of these places that give auto sales a bad name. We will continue to be "Don Ledford Loyal" as long as possible. More

I called this dealership about a used vehicle on their website and spoke with salesman Davin Perdue. I tell him I am interested in seeing the vehicle and will be coming from out of state. He convinces me website and spoke with salesman Davin Perdue. I tell him I am interested in seeing the vehicle and will be coming from out of state. He convinces me into putting a $300 deposit on the vehicle late wednesday evening (after 6:00pm) to hold it for me and tells me if I do not like the vehicle I can have my deposit back. I tell him I am going out of town the following day and will come friday morning to see the vehicle. On friday morning at 9:00am I am having second thoughts about the vehicle so I call the dealership and tell Davin that I have changed my mind and would like my deposit back. He then tells me that my deposit is nonrefundable and that he told me so when I placed it, which is a total lie. I have since been unable to obtain a refund of my deposit. Avoid doing business with this dishonest dealership. More