Don McGill Toyota of Katy

Top Notch Service. Best in Texas, if not then The United States based on my personal experience.. Best in Texas, if not then The United States based on my personal experience.. More

I appreciate your customer oriented service. I have had a pleasant time today with you! Thank you! I have had a pleasant time today with you! Thank you! More

Very disappointing experience. I spent a huge amount of time at Toyota of Katy over the past two days, only to have the deal fall apart and leave me with additional DMV/registratio I spent a huge amount of time at Toyota of Katy over the past two days, only to have the deal fall apart and leave me with additional DMV/registration issues. Yesterday, I arrived around 6:20 PM and stayed until approximately 11:00 PM trying to work out a deal. I was originally working with a salesperson on a 2026 Toyota Camry SE with just over 7,000 miles, and I was told the price would be $30,768 OTD. Before coming to the dealership, I specifically texted to ask whether the vehicle was still available. I was told to come in, so I made the trip. However, after I arrived, I was told that someone else had already committed to the vehicle and that it had been sold. I had even shown the text messages to the manager. That was extremely frustrating because I had made the drive based on the understanding that the vehicle was available. I then looked at a 2025 Toyota Camry SE with over 20,000 miles. The OTD price was $30,300, which I felt was too high considering the mileage and condition of the vehicle. The car had multiple visible scratches/scuffs and was not properly cleaned. I was told they would try to address the scratches, but there was no guarantee. There was also a major issue with communication. A Vietnamese manager was very friendly and helpful, and I genuinely appreciate his effort. However, some of the things that were communicated to me changed later, particularly regarding when the vehicle would be completed and when I was expected to pay/sign. That made the process very frustrating. Ultimately, I decided not to take the Camry and received my $15,000 refund. Unfortunately, the situation also created another problem for me. My 2017 Infiniti QX50 trade-in was never actually delivered to the dealership, and I still have the vehicle and original title, but the dealership had already processed the trade-in/plate process. My license plate was removed/canceled, and I now have to deal with TxDMV to correct the situation. This has created additional time and inconvenience for me after already spending many hours at the dealership. I understand that deals can fall through and inventory can sell quickly. My biggest issue is the amount of time wasted, inconsistent communication, and the additional DMV/registration problem that resulted from the attempted trade-in. I hope management will review what happened and help make this right, especially with the DMV/plate issue. I have already spent well over 8 hours at the dealership across two days trying to complete a purchase. I came ready to buy. I simply wanted a fair deal, accurate information, and the vehicle to be delivered in the condition represented. Unfortunately, that was not my experience. More

Excellent service on my Grand Highlander! Claudio was professional, knowledgeable, courteous, and truly outstanding throughout. Claudio was professional, knowledgeable, courteous, and truly outstanding throughout. More

Great service, very professional, the service adviser was amazing and technician shared A detail video of what is needed . amazing and technician shared A detail video of what is needed . More

Thank you sir Iker and the finance manager that helped us get the car i really wanted. Thank you for the accommodation and making us feel welcomed despite all the questions! get the car i really wanted. Thank you for the accommodation and making us feel welcomed despite all the questions! More

Excellent service and very good attention of service team by Samuel, thank you so much ! by Samuel, thank you so much ! More

Wonderful experience! This was the smoothest vehicle purchase I’ve ever made. Excellent hospitality, the atmosphere is very welcoming. They are a sharp team at Toyota of K This was the smoothest vehicle purchase I’ve ever made. Excellent hospitality, the atmosphere is very welcoming. They are a sharp team at Toyota of Katy, and Zeb is the best! We saw a car online that we wanted to see, I test drove that car, but he also showed us one even better. His personality brightened our day. He covered what we needed, wanted, kept me in budget, and covered all the details. After choosing the vehicle Celesté had the paperwork all ready and laid out. The contract was precise, and they included everything from the beginning so options didn’t become add on to my budgeted quote. Which I greatly appreciate! This was our first time being to this lot, we actually drove a ways to get there. I have been asked why I passed so many car lots to go to this one, At first it was because I found a car online that I was interested in and it happened to be on that lot, but next time my family wants a vehicle- we’ll come back to this lot for the quality vehicles, the integrity in the details, the welcoming environment, and we’ll ask for Zeb. 😊 Thank you Toyota of Katy team for our beautiful vehicle! We love it! More

Their service department is fast, honest, and fair. They will explain what they are recommending needs to be done and work with you on timing and alternatives. They will explain what they are recommending needs to be done and work with you on timing and alternatives. More

Awesome video check on my car! Thank you so much!! I appreciated it the most! Thank you so much!! I appreciated it the most! More