Don McGill Toyota of Katy

Me and husband Totally dis appointed with the last service of oil change and tire rotation service of oil change and tire rotation More

The right advisor made the difference on this visit. If you are going in go visit Will. Will was my service advisor and he was excellent. Stayed in touch about things checked on me in the lobby w If you are going in go visit Will. Will was my service advisor and he was excellent. Stayed in touch about things checked on me in the lobby while I was waiting. He offered a repair that was need but wasn't a part of my visit and gave me a reasonable window of when I needed to fix rather than push a job on me I wasn't prepared pay for. Instead of focusing on "Red" factor of the diagnosis. Instead he informed me how long I could go without fixing it and said to call if anything came up. I appreciate that and it was highly refreshing over the last few visits I have had with your business. More

Great service, Richard was awesome. Good communication, helped in my decision making. Appreciate the pick up and drop off. Very classy operation. Good communication, helped in my decision making. Appreciate the pick up and drop off. Very classy operation. More

I would like to extend my sincere appreciation to the maintenance department at Toyota of Katy for their outstanding service. I am especially grateful to my service advisor, Carlos Rincon, whose professi maintenance department at Toyota of Katy for their outstanding service. I am especially grateful to my service advisor, Carlos Rincon, whose professionalism, respectful demeanor, and attentiveness to my time truly stood out. Carlos provided exceptional support throughout the process, and I highly recommend both him and the entire service team. Thank you again for the excellent experience. More

Your employe is very amazing and Hardworking. He will keep it up. Very polite with excellent manners. He will keep it up. Very polite with excellent manners. More

We arrived at lunchtime at the dealer we had already signed up for our carpro vip card we showed this to Justice and he took us inside to find Xavier Xavier is the carpro rep that was assigned to us he signed up for our carpro vip card we showed this to Justice and he took us inside to find Xavier Xavier is the carpro rep that was assigned to us he was with another customer so justice took over our visit. Everyone that we worked with was awesome. This was a very good experience and when we buy another car this is where we will buy it. More

I brought my car in for Toyota warranty paint work and everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. More

I bought my car here and have been taken it in for regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the ser regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the service at a reasonable speed, kept me informed, and didn't try to twist my arm about buying more parts/new car. Every other experience over that time ranged from not great to terrible. The dishonest practices I saw in the sales department has now leaked into the service department. Their promise of free oil changes ended with a $343.72 bill this last visit. Included in that bill were 2 new wiper blades which I didn't ask them to replace and which were each priced $10 higher on my receipt than on Toyota's own website. This is just one example of their aggressive and untrustworthy behavior. Additionally, I am constantly hounded by their sales team with calls, emails, and even flyers they left in my car after services. More

Everyone was very helpful and made everything so easy! ! I will definitely refer anyone that needs a vehicle to go there Thank you for everything ! I will definitely refer anyone that needs a vehicle to go there Thank you for everything More

Very happy with the customer service I have received there on buying and maintenance on my Toyota. there on buying and maintenance on my Toyota. More