Don McGill Toyota of Katy

want to submit a review for the worst service received want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customer want to submit a review for the worst service received in my entire life, welcome to Don MCgill I need to share my experience with others customers. How can a simple brake services be a chaos: • Service representative complete the car appointment for brake and oil change, estimate time 2 ½ hours. • After 2 ½ hours the service representative approach me to explain that they lost the key car. • No service was performed yet because key was lost • After 30 mins of no solution. I offered used my 2nd key that was t my home 11 miles away, no shuttle available, no cars available to go and back. • Service representative commented the case to Don MCgill Service Manager and the only commented was “don't worried Sir” we will resolved, this was the best joke in the morning. • A worker that is in charge to move cars from parking to service area offered his personal car to resolved the issues. • 45 minutes took to decided pick up the 2nd key in my house, then perform the car service. We agreed that someone will pick up around 5pm to go to Toyota Katy to pick up my car. • Around 3pm someone from Don MCgill Service call me to ask if I want to do the service. What the xxxx is coming in this circus. • The Service representative call me at 5pm to coordinate a uplift, the uplift car service arrive 6pm one hour later that the time we agreed. • When I arrived the Toyota Don MCgill no one from service was waiting for me. The service area was almost close out. At least talked with someone that told me that was closed and that is better back the next day. Then, he said check if the cashier is open maybe she has your keys. • Cashier had my keys and for this amazing service I paid full amount. More than money, I was really expecting an apologizes. This was the most worst service seen in my entire life. The service manager has not clue means be in the customer shoes. I’m not expecting that someone called after all this chaos, disaster or poor service delivery. I hope that another Toyota Katy “Fred Haas” open soon in Katy and make a competency to this Don MCgill because due this monopoly they don’t care about customer service. More

Muy mala trato, el gerente Simmons vendió mi camioneta y no le importo los papeles que me Hiso firmar, les importa más el dinero que la calidad a los clientes no le importo los papeles que me Hiso firmar, les importa más el dinero que la calidad a los clientes More

Excelente atención y muy buena calidad de servicio, Debido a la inexistencia de batería me facilitaron un carro en prestamo para poder cumplir con mi trabajo y una vez que el problema fue resuelto me l Debido a la inexistencia de batería me facilitaron un carro en prestamo para poder cumplir con mi trabajo y una vez que el problema fue resuelto me llamaron para avisarme que tenia disponible mi automóvil More

This place sucks do not go here ever never ever ever go here. here. More

Poor communication, lack of follow through, and lots of oversight by staff kept my truck at the dealership for over 8 of the 12 weeks I’ve owned this truck. The full run down of my experience would take t oversight by staff kept my truck at the dealership for over 8 of the 12 weeks I’ve owned this truck. The full run down of my experience would take too long to explane. But I had 3 different sales people, 2 service people and at this point 2 people in management including the GM lie to me or just straight up ignore me when I would try and get this situation solved. Only saving grace was the guy at the Make ready department who kept working on my truck and was always super polite. More

Went to the center on Saturday morning. It was absolutely crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines crazy but Greg was amazing. He made the entire experience awesome and even gave me a candy bar when I complained that there were no vending machines available during the three hour wait! Thank you Greg! More

Worst experience ever, I bought RAV4 20,000 miles , I tested for like 5 minutes and my work very close to my house like a mile far, so I did not pay attention but last weekend I went to college station , tested for like 5 minutes and my work very close to my house like a mile far, so I did not pay attention but last weekend I went to college station , I can’t believe the sound and the shaking of the car or the wind sound from the sun roof and in my way bak I tried to wipe my windshield there was no water I said when I go home I’m going to fill it the pump was broken. When I went to change the car they want to take $2500from the price of old one and take5.7% interest in the new deal and the way that they dealt with me was so rude. More

We took our 2011 Highlander in to get the battery replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was fr replaced since we had a 25% proration for it. First of all, when we we arrived we parked in line and went in to talk to a service rep. The guy was friendly enough but he began to scold us saying that we should have stayed in our car and waited for them to come to us so that we wouldn't cut in front of anyone already in line. How were we suppose to know this as there were no signs outside stating this or anyone telling us this when we parked. Just very poor communication on their part. Second, we left the vehicle there to get the battery replaced. When we picked up the car that evening we noticed that our settings (clock, radio, etc.) were all messed up. They did not use a settings saver when they changed out the battery and we had to reset everything. This is totally unacceptable and very unprofessional not to use a settings saver when replacing the battery. Also, when we got home, I opened the hood to inspect the battery and found out that they did not attached the battery bracket to keep the battery from sliding around. Are you kidding me?!!! Not to mention that when they sprayed the terminals with sealant they got overspray all over the engine compartment. Just horrible workmanship for such a simple task. Needless to say we will not be going back to this dealership for anything. More

Want to be told one thing over the phone & another when you’re at the shop? Well you’ve came to the right place. Looking to get service done, and don’t mind being over charged? Well you’ve came to the righ you’re at the shop? Well you’ve came to the right place. Looking to get service done, and don’t mind being over charged? Well you’ve came to the right place. Came here to get a code read (was told over the phone that it was free) and then was asked to leave my car over night and be charged a diagnostic fee of $85. Service Assistant Manager Felix stated, “this isn’t Autozone.” Ha. To hold a title like this, and to talk to customers in that manner? Please do yourself a favor and take your car to a local car shop. I’m sure they won’t treat you like an “Autozone customer.” More

Worst Experience ever. Mechanic stripped out oil pan plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks plug. Replaced it with a 5x oversized plug and silicone. Everyone lied about how it happened Crooks More