Don McGill Toyota of Katy

Had my car serviced about a week ago. The advisor KSea Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work Picott was nice, professional and urgent. I was in and out. I only wish that I could give more stars for his customer service and the quality of work.Good job! More

I just purchased a 2021 Rav4 Toyota and the service was very good. Thank you to Alvin Davies, the Sales Person who helped me from the beginning of my shopping. He picked up my calls when I reached out t very good. Thank you to Alvin Davies, the Sales Person who helped me from the beginning of my shopping. He picked up my calls when I reached out to schedule or reschedule a meeting. He answered all my questions and put on the table all the options available to make my shopping better. This was the second time I bought a car at this dealership. I look forward to work with the service department when i come for maintenance service. More

Excellent service, the sales man Robi was very helpful and did an outstanding job in the negotiation of the tundra. Thank you for your help. I recommend him. and did an outstanding job in the negotiation of the tundra. Thank you for your help. I recommend him. More

Terrible past 2 visits, they say they will call a customer back with updates and never call. Not surprising. Will not be going back at all. customer back with updates and never call. Not surprising. Will not be going back at all. More

I love my Rav 4. Alisha answered all my questions and Sunday expedited the financing and both were wonderful. This is my 2nd car from Don McGill and I’m sure I’ll be back. The only let down was when I Sunday expedited the financing and both were wonderful. This is my 2nd car from Don McGill and I’m sure I’ll be back. The only let down was when I got down the street, the fuel light came on. Gas would have been a bonus guys! More

Horrible finance department. Liars and try to slip in extra backend stuff without you realizing or even them explaining. Terrible Customer service. Good luck getting any questions answered through th extra backend stuff without you realizing or even them explaining. Terrible Customer service. Good luck getting any questions answered through the phone. Got a”free oil change” done When we started the car the next time we heard a awful clicking noise and the car was leaking oil. Opened the hood and their service guy left the actual oil container inside the truck. I can’t believe they get away with half the stuff they do. You best believe I will be letting everyone know about our terrible experience. Your sales department may be awesome but everything after that is a total train wreck. More

I just purchased my third Vehicle at Don McGrill Toyota of Katy. If there’s a will, Moe Mejia and his incredible team will find a way!! They get in used vehicles all the time and will help you get you into of Katy. If there’s a will, Moe Mejia and his incredible team will find a way!! They get in used vehicles all the time and will help you get you into what you want. So stop Scrolling anything else and CHECK IT OUT!! More

Date of Experience: 8/29/2020Last week Friday I hit Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wedne Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wednesday morning, so I have been driving my husband's truck. Fast forward to today: I get to the dealership at 6:30am this morning. Third car in line, not bad. I get “greeted” by Mark Hammon. He doesn’t approach the window, but stands behind the window on the passenger side and states “can I help you?” I reply that I had a tire completely shredded and needed an alignment. He made me repeat myself. So I did. Cuts me off while I’m repeating myself and asks for the car mileage. I am fumbling at his point and he aggressively tells me to get out. So I do, and begin gathering my things. Before I turn around and have everything he’s walking away. So, I ask if I need the slip, put my keys in car or what. He tells me. I follow him in. He makes me retell why I’m here AGAIN. I do, but add in that I also want my tires rotated and to check to see if everything is alright (and possibly check ADAS recalibrated, if required). Tells me that I only need an alignment and proceeds to make me feel like a child about questioning ADAS and anything else. Two hours later: he yells my name from across the room, while all other service agents find their respective clients in the waiting area. He tells me it’s done, I pay, I leave. Problem is, my steering wheel is now cocked to the right. I feel like I’m crazy, so I drive a bit and get to a straight portion on the beltway. No change. Take the car back to the dealership and I’m instructed to go to this mans desk, not wait in line by an employee outside. I’m hassled by someone else waiting in line; none of the other reps say a word. They all just stare. I stay where I’m at, and explain that the steering is still off. Mark Hammon begins to belittle me and tell me that “I’ll go ahead and tell them to put it out of spec, just for you”. He refused to listen to me, refused to let me speak to someone else, and stated it would be another 2-3 hour wait. I ask two other reps nearby to speak to the service manager and they look away! Here comes the best part, are you ready??! My HUSBAND has to CALL the dealership, to get in touch with the manger. To advocate for me. Apparently women are like children and can’t get the service they deserve! Are you kidding me? I repeatedly watched Mark Hammon belittle every woman that came to his desk. I sat nearby so I could watch. Oh, and after my husband made the call, the manager FOUND ME in the waiting room. Not once, but twice. Both times we had decent discussions. Plus, car is fixed. Thank god. That’s all I wanted. The service manager did mansplain the purpose of steering and how "modern steering works differently". Yes, I'm aware that the camber of the road affects steering and it does not stay straight. Additionally, tires were never rotated. I wanted to get out of there by this point, so this is fine. Regardless, I shouldn’t have to go through this. I shouldn’t have to have another man step-in to be taken seriously the first time. Do NOT recommend this dealership. More

We were very happy with the whole experience start to finish thanks to my Sales Rep Sami Faraj and the whole Team :I recommend it finish thanks to my Sales Rep Sami Faraj and the whole Team :I recommend it More

Excellent service and attention, Daniela Alcantara is the best, super friendly and sweet. Unfortunately we couldn't do any deals because I have a car that wanted to trade in because it was a bad deal a year best, super friendly and sweet. Unfortunately we couldn't do any deals because I have a car that wanted to trade in because it was a bad deal a year ago, but I was not offered anything to work with, I hope I can do business with them soon. it make sad walked out from there with nothing, the only help they offer was to complaint with the last dealer. :( More