Don McGill Toyota of Katy

Used Dodge Challenger list on their website as well as on Capital One Auto Navigator for $11,747, while in the dealership to purchase the car as they already had my car for a trade in said oh no that was a m Capital One Auto Navigator for $11,747, while in the dealership to purchase the car as they already had my car for a trade in said oh no that was a mistake and changed the price on their website to $16,747. I will be putting a bad review on every site available, am calling Capital One to make them aware of this Dealership’s fraudulent practices and contacting our local BBB to file a complaint! Thank you Don McGill Toyota of Katy for making my decision for me to buy a car elsewhere! More

The most terrible experience with the finance department. I would say this was one of the worst purchasing experiences I've ever dealt with regardless of business type. From initial purchase to follow-up requ I would say this was one of the worst purchasing experiences I've ever dealt with regardless of business type. From initial purchase to follow-up requests (in person, phone, and online), everything has been awful. I purchased an extended warranty in September 2019 and after having done more review, I realized it was not what I needed and over what industry standard cost was. Fine, no problem. I request cancellation within 30 days of my purchase date from the salesman I worked with, Cedric Smith. He gives me a form and enters the request into the computer. Come to find out the same week, he didn't actually sign the form and nothing was actually processed. I then call and e-mail the POC on the form, Leslie Soto. I again request an update via e-mail and she confirms my request is in fact incomplete as Cedric Smith did not sign the form. I sign the form, e-mail it back to her, and request status. She suddenly stops replying to my e-mails and phone calls. I then go into the dealership and request an update in person. The rep I work with says the form was never processed because not only was it not signed by Cedric Smith, but the mileage was never filled in on the form (despite being reassured by Cedric that he entered it in). THEN Leslie Soto walks into the office and I ask her for an update. She says she transferred departments the SAME week she went cold on my e-mail requests. She finally enters the mileage on the form and signs it on January 6th, 2020 tells me it's expedited. Fast forward to this Yelp review. I haven't heard anything back. I am unable to get a hold of anyone directly via phone or e-mail despite multiple attempts (all of their voicemail inboxes are conveniently full). I'll now have to go back in person AGAIN just to check on a now twice "expedited" cancellation request that I am entitled to just to make sure it was even processed, now 5 months after the original request. Again, I dread this place. Would not recommend anyone deal with them, especially the two I mentioned who work in the finance department. The absolute worst. More

My salesman was willow on 4 Runner, I was promised on luggage cross bar to be order next day but after the delivery ,the whole story changed. I do not trust. luggage cross bar to be order next day but after the delivery ,the whole story changed. I do not trust. More

Lost of Trust i haven't had time to write a review for a dealer, name brand that i always trusted. Well i purchased from a Don McGill toyota dealer, which i normal i haven't had time to write a review for a dealer, name brand that i always trusted. Well i purchased from a Don McGill toyota dealer, which i normally purchase my cars from a different Toyota dealer. But this particular one had the vehicle i wanted- a Dodge Ram Hemi. From a dream car it became a nightmare. i know that when purchasing a used car it has some chances of not being perfect but i trust the mechanics specially from a dealership like Toyota on inspecting the cars and a having that seal of inspection. So problems started; every dealer has a special place where they take their car for inspection before it gets sold. mechanic at the shop felt disappointed because the car was at their shop several times. where the salesman or the person who is in charge at the used car dealer told the mechanic to try to hide a noise which all Hemi's have with their engines that sounds like a diesel car. so the car can be sold. the repair did fix the noise temporary but didn't last that long where later it was noticeable. Mechanic game me a verbal report saying that they knew that the engine was not in a good condition and he told the dealership to try to put it in auction. NOT FOR SALE but instead it was put on the lot for sale. the disappointment is if they knew that the car was in not in a BAD condition why put it on their sales list. and also they increased the price from its original pricing, saying that they took it to get repaired. so car value went up.(hiding a noise repair) at the end i end up using my warranty and purchase a used engine that extra money came from my pocket from a car that was always at the mechanic shop for many days. So for now this dealership name brand has lost my trust and just recently had my son purchase a car from a different dealer brand. hope this helps anyone. More

Great Experience I worked with the salesman, Jacob Vailiaveettil, and he did an excellent job. Shopping for a vehicle is tedious - I don't like it at all; but Jacob m I worked with the salesman, Jacob Vailiaveettil, and he did an excellent job. Shopping for a vehicle is tedious - I don't like it at all; but Jacob made the entire process enjoyable. Jacob did not pressure me but offered very knowledgeable advise and discussion. He won my trust and confidence and I very much appreciate it. Jacob put together a very fair deal I was comfortable with. The finance manager, Don Pollard, was equally pleasant, competent, and easy to work with. He explained all the documentation, was well organized, and made the financing process very easy. Overall I had a great experience at Don McGill Toyota and would buy from them again. More

Relaxed and free of pressure I have a warm heartfelt thank you for Austin, Kevin, Sigmund and Victor for making my auto buying experience a delight. You could not ask for a better I have a warm heartfelt thank you for Austin, Kevin, Sigmund and Victor for making my auto buying experience a delight. You could not ask for a better group of people to deal with. Austin went above and beyond to make sure I was put in the right vehicle and my MAPS!!! issues were seen to by Kevin. I will truly recommend Austin to anyone looking for a pain free buying experience and a great automobile. THANK YOU ALL !!!!! More

Camry 30-Month Maintenance Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment ther Chad Mahaffey's Service Center provided excellent service for our Camry's 30-month maintenance this afternoon. I can depend on fabulous treatment there. We have been bringing our Toyotas to Chad for seventeen years. Back then he was a service writer, and now he is the boss. Organizations that can promote able people from within give me a good feeling. More

Go see Carlos and Ken and Cedric the best just got home bought a new 19camryXSEv6 worked w CarlosDeJesus & KenMiller & Cedric. Very honest, helpful, professional. my baby happy drove home w he just got home bought a new 19camryXSEv6 worked w CarlosDeJesus & KenMiller & Cedric. Very honest, helpful, professional. my baby happy drove home w her new ride = I'm happy. we threw numbers @ em 2 match and they did. yall go see em they WILL make you great deal and happy. thanks\^^/ More

Outstanding support to find a customized solution for you I ended up with two 48 month term leases and trying to find the best solution for the issue. I got a call from Allison Stephens asking about my plans I ended up with two 48 month term leases and trying to find the best solution for the issue. I got a call from Allison Stephens asking about my plans for the 2016 Tacoma that still had 9 months to the end of the lease. I thought it was one more of those calls, but called back anyways, told her the whole history about the two leases, including the 2018 Highlander that had 29 months to the end of the lease. We set an appointment for next morning and in the meantime, she was able to develop a deal for Don McGill to buy both cars, payoff my two leases with USBank and I left with a 36 month term lease for a 2019 RAV4, Isn't it outstanding? That's why I rated her support a 10 and Don McGill of Katy a 5 stars review. More