Don McGill Toyota of Katy

Horrible finance department. Liars and try to slip in extra backend stuff without you realizing or even them explaining. Terrible Customer service. Good luck getting any questions answered through th extra backend stuff without you realizing or even them explaining. Terrible Customer service. Good luck getting any questions answered through the phone. Got a”free oil change” done When we started the car the next time we heard a awful clicking noise and the car was leaking oil. Opened the hood and their service guy left the actual oil container inside the truck. I can’t believe they get away with half the stuff they do. You best believe I will be letting everyone know about our terrible experience. Your sales department may be awesome but everything after that is a total train wreck. More

I just purchased my third Vehicle at Don McGrill Toyota of Katy. If there’s a will, Moe Mejia and his incredible team will find a way!! They get in used vehicles all the time and will help you get you into of Katy. If there’s a will, Moe Mejia and his incredible team will find a way!! They get in used vehicles all the time and will help you get you into what you want. So stop Scrolling anything else and CHECK IT OUT!! More

Date of Experience: 8/29/2020Last week Friday I hit Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wedne Date of Experience: 8/29/2020 Last week Friday I hit something in the road and it completely slashed my tire. We were able to get a new tire by Wednesday morning, so I have been driving my husband's truck. Fast forward to today: I get to the dealership at 6:30am this morning. Third car in line, not bad. I get “greeted” by Mark Hammon. He doesn’t approach the window, but stands behind the window on the passenger side and states “can I help you?” I reply that I had a tire completely shredded and needed an alignment. He made me repeat myself. So I did. Cuts me off while I’m repeating myself and asks for the car mileage. I am fumbling at his point and he aggressively tells me to get out. So I do, and begin gathering my things. Before I turn around and have everything he’s walking away. So, I ask if I need the slip, put my keys in car or what. He tells me. I follow him in. He makes me retell why I’m here AGAIN. I do, but add in that I also want my tires rotated and to check to see if everything is alright (and possibly check ADAS recalibrated, if required). Tells me that I only need an alignment and proceeds to make me feel like a child about questioning ADAS and anything else. Two hours later: he yells my name from across the room, while all other service agents find their respective clients in the waiting area. He tells me it’s done, I pay, I leave. Problem is, my steering wheel is now cocked to the right. I feel like I’m crazy, so I drive a bit and get to a straight portion on the beltway. No change. Take the car back to the dealership and I’m instructed to go to this mans desk, not wait in line by an employee outside. I’m hassled by someone else waiting in line; none of the other reps say a word. They all just stare. I stay where I’m at, and explain that the steering is still off. Mark Hammon begins to belittle me and tell me that “I’ll go ahead and tell them to put it out of spec, just for you”. He refused to listen to me, refused to let me speak to someone else, and stated it would be another 2-3 hour wait. I ask two other reps nearby to speak to the service manager and they look away! Here comes the best part, are you ready??! My HUSBAND has to CALL the dealership, to get in touch with the manger. To advocate for me. Apparently women are like children and can’t get the service they deserve! Are you kidding me? I repeatedly watched Mark Hammon belittle every woman that came to his desk. I sat nearby so I could watch. Oh, and after my husband made the call, the manager FOUND ME in the waiting room. Not once, but twice. Both times we had decent discussions. Plus, car is fixed. Thank god. That’s all I wanted. The service manager did mansplain the purpose of steering and how "modern steering works differently". Yes, I'm aware that the camber of the road affects steering and it does not stay straight. Additionally, tires were never rotated. I wanted to get out of there by this point, so this is fine. Regardless, I shouldn’t have to go through this. I shouldn’t have to have another man step-in to be taken seriously the first time. Do NOT recommend this dealership. More

We were very happy with the whole experience start to finish thanks to my Sales Rep Sami Faraj and the whole Team :I recommend it finish thanks to my Sales Rep Sami Faraj and the whole Team :I recommend it More

Excellent service and attention, Daniela Alcantara is the best, super friendly and sweet. Unfortunately we couldn't do any deals because I have a car that wanted to trade in because it was a bad deal a year best, super friendly and sweet. Unfortunately we couldn't do any deals because I have a car that wanted to trade in because it was a bad deal a year ago, but I was not offered anything to work with, I hope I can do business with them soon. it make sad walked out from there with nothing, the only help they offer was to complaint with the last dealer. :( More

Fraudulent practices at Don McGill Toyota of Katy I encourage anyone that has a deceptive experience at this dealership to write a complaint to the Texas General Attorney and Texas Texas Department of I encourage anyone that has a deceptive experience at this dealership to write a complaint to the Texas General Attorney and Texas Texas Department of Vehicles. My husband and I made an appointment to test drive a white Toyota Hybrid Highlander with Sami Faraj at Don McGill Toyota of Katy on May 22, 2020. I had discovered the car online and wanted to take it for a test drive. We met Sami in front of the dealership and he discussed a few things we were looking for in a new car. Once it was time to bring the car around he drove up in a more expensive model, saying the white one had just sold. (The white highlander and the car I ended up buying were still listed on their website as available for sale two weeks later). We drove the car and liked it. My husband had bought a car at this dealership 2 ½ years prior and really liked the experience he had at that time. The dealership would not come off the price of the car, and didn’t offer to pay off his current Toyota that they said was in excellent condition. After going back and forth several times they finally agreed to pay off the Camry minus $655. We were in agreement with the payoff and the monthly payment. Once we made it back to the finance manager there was confusion as to the rebate and our payments went up by $100. Our finance manager, Felipe Rodriguez, gave us an explanation that the sales rep doesn’t have all the details to ensure the payments are correct. He went on to discuss warranties and I mentioned we did not want any of the warranties that were offered. My husband and I have bought a total of 11 new cars and been down this road enough to know most warranties don’t get used within the time we own the car. He explained that if we are planning on keeping the car long term (which we plan to this time around) that we needed to invest in an extended warranty and GAP insurance. We agreed to both of those warranties. He quickly pulled up the paperwork on his fancy desk monitor and asked my husband to sign where it was “green.” With all the cars we have bought we have never been so rushed to sign and we’ve never been taken for a ride like this before; therefore, we really didn’t feel the need to go over every little detail with the salesman. SHAME ON US!!!!! Felipe gave us our USB port and said thank you. A couple of days later I plugged the USB into to our computer and looked over all the paperwork. I don’t even know where to begin on how deceptive the practices are at this dealership. 1) The bottom price of the car was $50, 593.95 after the dealership extras that were added. The purchase price on our purchase agreement was $250.00 more. I emailed my Sales Rep, Sami and asked if he would give me Felipe’s contact information or have him call me because I had questions regarding the agreement and needed an explanation. Felipe did not give us a business card, and now I understand why. Sami responded and said he asked Felipe to call me. Felipe never called me. I had to go back to the dealership to get a few spots looked at on my car. When I arrived I asked Sami if I could speak to Felipe to get my questions answered. Felipe was not in the office that day so, I spoke to a different Finance Manager we will refer to him as Mr. Z. Mr. Z did not go over the paperwork with me either. He seemed a tad bit nervous, and when I mentioned the most obvious mistake regarding the purchase price he mostly focused on that detail. The Desk Manager, Sigmund came in and explained they would be cutting a check to Toyota Financial for the $250, because they cannot cut a check in our name. Sigmund said it will show up on our Toyota Statement. He also promised that someone would call when the check had been cut and a coy would be sent to our email for our records. He didn’t offer his business card and quickly distracted me to other topics. It’s been 5 weeks and we have not heard from him. I have sent three emails to Sami (our Sales Rep) asking for the status with no response back. - UPDATE – Sami finally responded to my third email, and he said the check was ready for me to pick up. I responded with “the agreement with Sigmund was that someone was going to call me when the check was cut and email a copy.” I asked who the check was made out to and he said it was in my husband’s name. He had no other response as to why it wasn’t made out to Toyota the lien holder as agreed. This is another examply of the deceptive behavior that goes on at this dealership. How was is possible to get the check in my husband’s name when I was originally told they couldn’t do that. (I never requested the check to be cut in my husband’s name by the way). Sami and Mr. Z were both in the room when this agreement was made. 2) The second issue was the $899 in dealer options. I asked Mr. Z why we were charged for those because they were built into the additional options in the purchase price of the car. He said we weren’t charged for them. I’m not a mathematician, however, if you add up the cost of the car it comes out to the $56065.71 which means we were charged for the $899 in dealer options. The dealer options that were charged were for the additional APEX coverage. Felipe and Sami both mentioned that our car came with APEX already. Felipe never mentioned that he was upgrading us to a 5 year contract. The $899 is for the additional coverage which again not sure why we paid another $899 if we had already paid $595 in the bottom price of the car. 3) I also questioned the $837 charge for Blue, and Mr. Z never gave me a clear answer, because he was focusing on getting me an answer on the $250 over charge. As you can see by the paper work we were charged an additional $199 for Blue Steel (Foresight), which again both Sami and Felip mentioned our car already came with this option and was included in our dealer installed sticker. As you can see we were charged for the Tire and Wheel coverage for $638. That total comes out to $837. AGAIN, we were not asked if we wanted additional Blue Steel coverage and Felipe said he was giving us the Tire and Wheel protection for FREE as explained in point 4 below. 4) Felipe also said because “we were good people” he was going to throw in the tire and wheel warranty for free. We of course were appreciative and thanked him for his generosity. I saw on the paper work that we were actually charged $638 for that protection. Mr. Z said that Felipe came down on the price of the extended warranty to cover the tire and wheels. Felipe did not explain that to us at the time he was giving us our deal. In fact, Felipe said our warranty was cheaper in price because he lowered the miles to 75K. We were also not given the pricing details of the warranty or options in years or miles for price comparison. So we really don’t know what the warranty cost originally. When I googled the warranty I see that people have posted they have gotten the extended Toyota warranty for $1200 for 100K miles. We paid $2595. 5) After looking over the sticker and the paperwork we also noticed on the original sticker the manufacturer has additional costs added called “Distributor Installed Options.” One of the items includes the Vehicle Protection Package: • Paint Renewer Cleaner • Paint Sealant • Fabric Guard • Rental Car Assistance This package cost $349 and was included in the sticker price. However, the dealer added options also had listed Paint and Fabric Protection for 1 year at the cost of $299. Now this sticker was placed on top of the manufacturer’s sticker, so we couldn’t tell that the paint protection was already included in the MSRP. 6) It also states we are supposed to get VIP Sales Follow – up. Not sure what that is since we haven’t heard anything from anyone at Toyota. We also didn’t get a full tank of gas when we left the lot. The MSRP before the optional equipment is $45,050 After Deliver, Processing and Handling Fee the price is $47, 700 After Distributor Installed Options the price is $49, 072 After the dealer options were added the price is $50, 593.95 (we were charged $50, 844.51) Somehow we ended up paying $56, 065.71 after it was all said and done. The items we did not agree to are the following: $199 for 3 year Blue Steel $899 for 5 year APEX $638 for Tire and Wheel Protection $250 over the bottom sticker price $349 Fabric protection which I believe we were double charged. I will be writing several reviews on multiple outlets including social media about this dealership and their deceptive and fraudulent practices. Toyota should be ashamed to have this dealership representing them. Along with Toyota financial that is making money on fraudulent practices. In all our past experiences we have never had this happen; hence the reason we didn’t feel like we had to go line by line for explanations, nor did Felipe offer to go line by line of the Sales Agreement. Just “sign here where it’s green” he said. He was rushing because he said he knew we were ready to get out of there. We had no idea he was rushing us so he could scam us out of an additional $2,335. More

My experience at Don McGill was awesome. Chris Rhodes was very helpful and patient with me through this ordeal. Thanks for this fantastic experience. SUPER‼️ very helpful and patient with me through this ordeal. Thanks for this fantastic experience. SUPER‼️ More

I experienced the best customer service today. They were too professional. Sanchez treated me so well. I got my best deal through them. Thanks 🙏 thanks too professional. Sanchez treated me so well. I got my best deal through them. Thanks 🙏 thanks More

Used Dodge Challenger list on their website as well as on Capital One Auto Navigator for $11,747, while in the dealership to purchase the car as they already had my car for a trade in said oh no that was a m Capital One Auto Navigator for $11,747, while in the dealership to purchase the car as they already had my car for a trade in said oh no that was a mistake and changed the price on their website to $16,747. I will be putting a bad review on every site available, am calling Capital One to make them aware of this Dealership’s fraudulent practices and contacting our local BBB to file a complaint! Thank you Don McGill Toyota of Katy for making my decision for me to buy a car elsewhere! More

The most terrible experience with the finance department. I would say this was one of the worst purchasing experiences I've ever dealt with regardless of business type. From initial purchase to follow-up requ I would say this was one of the worst purchasing experiences I've ever dealt with regardless of business type. From initial purchase to follow-up requests (in person, phone, and online), everything has been awful. I purchased an extended warranty in September 2019 and after having done more review, I realized it was not what I needed and over what industry standard cost was. Fine, no problem. I request cancellation within 30 days of my purchase date from the salesman I worked with, Cedric Smith. He gives me a form and enters the request into the computer. Come to find out the same week, he didn't actually sign the form and nothing was actually processed. I then call and e-mail the POC on the form, Leslie Soto. I again request an update via e-mail and she confirms my request is in fact incomplete as Cedric Smith did not sign the form. I sign the form, e-mail it back to her, and request status. She suddenly stops replying to my e-mails and phone calls. I then go into the dealership and request an update in person. The rep I work with says the form was never processed because not only was it not signed by Cedric Smith, but the mileage was never filled in on the form (despite being reassured by Cedric that he entered it in). THEN Leslie Soto walks into the office and I ask her for an update. She says she transferred departments the SAME week she went cold on my e-mail requests. She finally enters the mileage on the form and signs it on January 6th, 2020 tells me it's expedited. Fast forward to this Yelp review. I haven't heard anything back. I am unable to get a hold of anyone directly via phone or e-mail despite multiple attempts (all of their voicemail inboxes are conveniently full). I'll now have to go back in person AGAIN just to check on a now twice "expedited" cancellation request that I am entitled to just to make sure it was even processed, now 5 months after the original request. Again, I dread this place. Would not recommend anyone deal with them, especially the two I mentioned who work in the finance department. The absolute worst. More