Don McGill Toyota of Katy

Outstanding- Great My sales person Mr. Lucio Rivera was great.... he was very helpful and his job was incredible .... The gentlemen who did all my paperwork was very ni My sales person Mr. Lucio Rivera was great.... he was very helpful and his job was incredible .... The gentlemen who did all my paperwork was very nice and polite, he also did an outstanding job. Mr. Lucio Rivera thank you so much .... God bless you More

Horrible; Fraudulent Experience; Manipulative On September 6, 2018 I walked in to Don McGill Toyota planning to buyout my lease because I went over the schedule my miles by about 32k. Upon on my a On September 6, 2018 I walked in to Don McGill Toyota planning to buyout my lease because I went over the schedule my miles by about 32k. Upon on my arrival I met and spoke with Kenny Brown and Chris Hodge, and I explained to them both that the car I had 77k miles and my lease term was for a total of 45k miles After doing the calculations Kenny determined that it would be a total of $4800 in over mileage fees, all calculation where done at Chris’s desk, at which time it was determined by Kenny and Chris that the best option was to just buy out the car. Both Chris and Kenny both assured me that it was NOT an issue what so ever for the dealership “Don McGill” to pay the over mileage fees, Chris even stated that, “He had never seen Don McGill not pay for a customer’s overage fees. At any rate, an agreement was made that would allow me to get a new Toyota Camry SE lease for 500 down and 290 a month for three years, in exchange they would pay any and all Mileage fees, also I would be expected pay the last payment on my lease. At this point, Chris Hodge starts the process and paper, he checks the mileage and gets the car appraised. As the deal was coming to a close, I agreed to allow them to check my credit, ONLY IF THEY WERE GOING TO GO THROUGH WITH THE DEAL, so the run my credit and caused a hard inquiry to hit my credit report and then bring me paperwork to sign, stating THAT THEY WILL PAY FOR MY MILEAGE FEES, after I signed the paperwork he went to the back to get my copy, instead of bringing me my copy he comes back and tells me that the finance manager refuses to pay all the miles (mind you that he was going back and forth to the finance manger the whole time) saying they will pay %40 percent while I pay for %60 of the mileage. The inquiry they caused on my credit caused my credit score to go from excellent to just good dropping it 24 points just for them to back out of the deal, and hurting other my other opportunities of getting a lower interest rate elsewhere. I felt hurt, manipulated and betrayed, me and my brother got our first cars with Toyota at the same time, came back and got two more cars with Don McGill Toyota, I have never missed or been late on a payment! I’ve even paid ahead! I don’t maybe when the white finance manger came out and saw we were black he decided to back out of the deal. More

Every one were so helpful and made us feel welcome. Our sales Rep Carlos Salguero made us feel welcome and answered all our questions. Our next car will definitely another TOYOTA from Don McGILL Katy Our sales Rep Carlos Salguero made us feel welcome and answered all our questions. Our next car will definitely another TOYOTA from Don McGILL Katy More

Excellent Service Really happy with the salesperson, she was able to find something I like around my budget. Excellent service, I will definitely recommend dealership t Really happy with the salesperson, she was able to find something I like around my budget. Excellent service, I will definitely recommend dealership to my family and friends. More

My experience was great! I had an excellent experience. Mr. Felipe Chan did an absolutely outstanding job as my salesman. He was very patient with me, and at the same ti I had an excellent experience. Mr. Felipe Chan did an absolutely outstanding job as my salesman. He was very patient with me, and at the same time very informative during the entire process. He did everything possible to help and I ended up with a great car. I have never had a better car purchasing experience!! Thank you! More

Quick and painless The front desk girls were kind and helpful. They did their best to help me with the paperwork but when it got a little more complicated they remained The front desk girls were kind and helpful. They did their best to help me with the paperwork but when it got a little more complicated they remained kind and directed me to someone who could help. I was lead to Leslie Soto and I've had one of the best customer service experiences I could've ever imagined. I was very stressed in my situation but she kept me calm help me complete the paper work required. 10/10 staff More

Review I was very satisfied with my purchase. Your dealership is close to my home which will make it convenience for ongoing maintenance. Not happy about hav I was very satisfied with my purchase. Your dealership is close to my home which will make it convenience for ongoing maintenance. Not happy about having to pay $199,00 in advance just in case I loose my keys over the next year. More

Shopping for a car Very good customer service. The salesperson was very knowledgeable about the product. The salesman and the gentleman in the finance department were Ve Very good customer service. The salesperson was very knowledgeable about the product. The salesman and the gentleman in the finance department were Very professional, patient and helpful. I will definitely tell my friends and family about the service received. More

great sales guy- terrible finance and manager what was suppose to be short and sweet transaction it was turned out to be extremely bad experience. first the sales manager was tried to cancel the d what was suppose to be short and sweet transaction it was turned out to be extremely bad experience. first the sales manager was tried to cancel the deal that sales person made indicating it was a mistake. as we were leaving getting on car he all on a sudden agreed, not sure if that's how they were trained to somehow get more money from you. and next experience ws no less than 'transaction done I xxxx '. After making us waiting 3 hours finance guy finally showed up offering us 7 % interest rate [my credit score is 830] and kept on telling us that that's all he has. aer going back and forth when we decided to back out he agreed lower interest rate. dear don McGill I just hope that they are not doing it on purpose [it felt like it] , anyway going over everything that happened I am getting really angry for how we are treated More

Very, very satisfied. I felt very pleased and satisfied dealing with Mr. Lucio Rivera, he was very helpful providing me with all the information I needed. I consider Mr. R I felt very pleased and satisfied dealing with Mr. Lucio Rivera, he was very helpful providing me with all the information I needed. I consider Mr. Rivera has a high level of professionalism. More