Don McGill Toyota of Katy

great sales guy- terrible finance and manager what was suppose to be short and sweet transaction it was turned out to be extremely bad experience. first the sales manager was tried to cancel the d what was suppose to be short and sweet transaction it was turned out to be extremely bad experience. first the sales manager was tried to cancel the deal that sales person made indicating it was a mistake. as we were leaving getting on car he all on a sudden agreed, not sure if that's how they were trained to somehow get more money from you. and next experience ws no less than 'transaction done I xxxx '. After making us waiting 3 hours finance guy finally showed up offering us 7 % interest rate [my credit score is 830] and kept on telling us that that's all he has. aer going back and forth when we decided to back out he agreed lower interest rate. dear don McGill I just hope that they are not doing it on purpose [it felt like it] , anyway going over everything that happened I am getting really angry for how we are treated More

Very, very satisfied. I felt very pleased and satisfied dealing with Mr. Lucio Rivera, he was very helpful providing me with all the information I needed. I consider Mr. R I felt very pleased and satisfied dealing with Mr. Lucio Rivera, he was very helpful providing me with all the information I needed. I consider Mr. Rivera has a high level of professionalism. More

Lack of after the sale service commitment We are appalled by the lack of service after the sale. Truck was purchased in July and as of today, not one single call to ask how is the vehicle doin We are appalled by the lack of service after the sale. Truck was purchased in July and as of today, not one single call to ask how is the vehicle doing or how we enjoying it so far. We have however received quite a number of email request to rate the dealer. Well, here it is. Our other gripe is the dealer agreed to installed an $800 remote starter as part of the signing deal. It took them over three weeks to get us on the schedule for installation. The remote starter, however, turned out to be a cheap aftermarket product that has no use. We have asked for a refund and removal of the part but so far the dealer has refused. We are unhappy customers. More

HOrrible customer service I have never in my life dealt with the rudest people ever. Salesman great. No one will call you back just a horrible experience. From finance to man I have never in my life dealt with the rudest people ever. Salesman great. No one will call you back just a horrible experience. From finance to managers the worst experience ever. More

Friendly staff I felt They could of giving me better deal on car but I love the car im very happy with it Adam was great on finding what I was looking for. I felt They could of giving me better deal on car but I love the car im very happy with it Adam was great on finding what I was looking for. More

Disappointment The offer quoted over the phone was different from what was presented when we walked in....only to be changed again at the time of the document signin The offer quoted over the phone was different from what was presented when we walked in....only to be changed again at the time of the document signing. More

I got a great deal...I would do it again My service representative Latonya Buckley and her manager was terrific tjey got me the best deal fpr my money and I enjoyed the whole experience. My service representative Latonya Buckley and her manager was terrific tjey got me the best deal fpr my money and I enjoyed the whole experience. More

The sales team was great and worked with me to get the car. The customer service was great. Very patient, relaxing and caring. I have always had Toyota’s since 1979. 2 celicas, 2 Camry and the Avalon. I hav The customer service was great. Very patient, relaxing and caring. I have always had Toyota’s since 1979. 2 celicas, 2 Camry and the Avalon. I have always had good service with Toyota in Washington state and California. I have never had any problems with those cars. More

Truck purchase This was a extremely pleasant experience with this dealership and the sales representative Trevor Baird as well as with his manager. I can truly appre This was a extremely pleasant experience with this dealership and the sales representative Trevor Baird as well as with his manager. I can truly appreciate their customer focus along with their willingness to treat people fairly. After visiting many other dealerships in search of a vehicle, Don McGill is the absolute best. Other dealerships in Texas could learn so much from these guys! I can assure you that I’ll be back and anyone else out there would be a fool not to go to this dealership. More

Vehicle exchange Responded to an offer to exchange my vehicle and the staff assigned to me were extremely courteous and friendly. It was a pleasure doing business with Responded to an offer to exchange my vehicle and the staff assigned to me were extremely courteous and friendly. It was a pleasure doing business with Don McGill of Cathy. More