Don McGill Toyota of Katy

Professionalism and friendly service at its finest. I must confess that I am one of the most difficult customers to please because am always looking for the best deals while doing all I can to save mys I must confess that I am one of the most difficult customers to please because am always looking for the best deals while doing all I can to save myself some extra cash. Once again, I recently stopped by at Don McGill Toyota of Katy and I was specifically looking for Joshua Iyoha, who had previously sold me a great 2014 Corolla. Joshua Iyoha patiently took me through all the options I had and also ensured to save me time as well, as he worked quickly and effectively. Once again I left feeling very happy, pleased and absolutely satisfied, driving out in my brand new 2017 Camry. Two thumbs up and many thanks! More

A First Time Buyer I can honestly say as a first time car buyer, that this was the best experience I've had. The overall experience was one of professionalism and excell I can honestly say as a first time car buyer, that this was the best experience I've had. The overall experience was one of professionalism and excellence. I am grateful and thankful to Mr Mike Flonnoy, who made my experience a comfortable and pleasant one. He was very patient and took the time to explain and cover the information thoroughly. I was very impressed with how he was able to make me feel like a person and not just another sale; and how he followed up with me to see how I was enjoying my new car was very thoughtful. I'm glad that I chose Don McGill Toyota; I couldn't be happier with the service from beginning to end. Thanks to the guy in finance as well. More

Don't bring your husband with you They do special prices after 6:00 don't bring your husband with you mechanic will start a fight with him! Asked if he was a cashier? He went off. The They do special prices after 6:00 don't bring your husband with you mechanic will start a fight with him! Asked if he was a cashier? He went off. They are a really lame and touchy bunch there! More

Service They do a good job just wish they would get more oil in the car and not all over the car. I like them they are quick and good, just messy. The Service They do a good job just wish they would get more oil in the car and not all over the car. I like them they are quick and good, just messy. The Service man Glen was really knowledgeable, his crew in back are really careless. More

Great! Just got my car back for Don McGill Body Shop. Excellent job -- and they washed, wiped and waxed the car to a new look -- exceeded my expectations. Just got my car back for Don McGill Body Shop. Excellent job -- and they washed, wiped and waxed the car to a new look -- exceeded my expectations. Michael Briere More

bait and switch Today I went through costco to get a price on a Toyota Tundra. I spoke with a internet sales guy at Don McGill and after numerous phone calls and em Today I went through costco to get a price on a Toyota Tundra. I spoke with a internet sales guy at Don McGill and after numerous phone calls and emails, we agreed on a truck and final price. I went to the dealership with the printed invoice for that specific truck including the VIN # and price. He had the truck pulled aside for us and we checked it out and decided to purchase it. We went inside to start the paperwork. After about 10 min. an assistant sales manager came out and said we couldn't have this truck for the price that was promised. He said we could get a different truck for that price. I showed him my printed invoice and the price that was promised. He basically didn't care and refused to let us get the truck as we were promised.. obviously, we left empty handed... I still can't believe this actually occurred. More

Looking for new vehicle I called to check on a new vehicle that just popped up online, it took several people to figure out if they actually had the vehicle in stock, they di I called to check on a new vehicle that just popped up online, it took several people to figure out if they actually had the vehicle in stock, they did not, but it was inbound for next week. They asked me to come in anyway to test drive a similar vehicle, and to evaluate my trade in, I agreed and headed to Katy. We walked around the lot to find and test drive the similar vehicle, we never found it. I said, lets just crunch the numbers, the salesman agreed, took my keys to have my vehicle checked. After the vehicle was checked, the salesman returned with a piece of paper and starts telling me how much my payments would be, and asked how much I was wanting to put down. I was a little shocked because of the numbers, and asked how much was the offer for my vehicle. The offer was a little more than 50% of the stock current retail value, and it has $6500.00 in extras on it. It's funny that when you purchase a new vehicle, they almost double the price on the aftermarket extras they install, but if you install them and trade it in, they don't add value lol. I asked the sales guy if he was trying to insult me ? After more back and forth, the sales guy comes back and asks if I could just leave a deposit. I said we have not agreed on a price, the sales guy says, we can go over the final numbers next week when the vehicle arrives. Told him I would be glad to leave a deposit, but not without final numbers, now the sales manager shows up and repeats, I said the same thing, not without final numbers. The sales manager says, we have already given you the numbers, I said, where are they ? The sales guy goes back to the managers desk and brings back the original paper that we were still trying to negotiate. He starts throwing out number based on this, based on that, I asked for final numbers and starts repeating the same thing. At this point, I'm a little befuddled, due to the fact that they have all of my info, and this would have been my 8th Toyota truck from a Toyota dealer. I said, I'll have to think about and left. Really glad I asked for my vehicle keys long before this point, uh no....I do not plan on going back to Don McGill Toyota, the entire experience felt like a scam. My very clean 2.5 year old vehicle with 50k miles, and extended gold plan warranty are good for a while longer. Regards More

Don McGill Will Burn You If You Don't Keep A Close Eye On Th Watch this Dealer close. They play the games and don't follow through unless you stay right on top of them. They will lie about the condition of "cert Watch this Dealer close. They play the games and don't follow through unless you stay right on top of them. They will lie about the condition of "certified" used inventory. They tried to sell my daughter a car with ttires that were below minimum tread depth required to pass inspection. THIS IS UNSAFE. They lied to her about the value of her 2011 Honda Fit and added $1,400.00 to the value towards a new (2015) Scion xB. They lied about saving sales tax. All trade-in have 6.2 tax credit that is subtracted from the sales tax on the new car ( Texas State Comptrollers Office ). They did not discuss line items on the contract as required. This allowed them to add $299.00 for "key replacement". We had to stay after them to get this removed in writing, as according to Don McGill, after 10 days you are stuck with that one. Their "upper management" is UNAVAILABLE after the sale. A $4.00 park shifter release cover was missing and it took the better part of a day to get them to agree to pay for reimbursement. The roof antenna was missing but we caught that before leaving the dealership and they secured one from another car on the lot. They promise $100.00 if you bring them new business on a new car ( not sure on a used one ). I purchased a 2015 in October of 2015 and returned with my daughter who purchased a 2015 on January 27, 2016. They are not going to offer the $100.00. They told me today that it would apply on another sale but not this one. Whatever you do check everything at least twice. They will play hard to get after you leave. The new General Manager ~ Michael Hartmann NEVER would return my calls. I called him 4 times and left voicemail. They brag about being the number 1 volume dealer of Toyota's in Houston but much of what they pulled is typical dishonesty and acting like amateurs. They are professional hustlers. Make certain that you do your homework, take your time with the documents and GET IT IN WRITING as they play hard to find after the sale. Make them earn that "#1" slot and get it up front. They are behind the times and count on deceit and misleading you during an all day "negotiation" designed to wear you down and miss the deception. Get your best deal up front and do comparison shopping.All these dealers need to move inventory. Some treat you better than others. This dealership tried to fast talk and fast walk you and run from you later. BUYER BEWARE. More

Very Happy Repeat Customer We bought our 2005 Toyota Sienna, 2007 Lexus IS 250 and recently our 2016 Toyota Tundra Texas Edition from this dealership wherein we always go home s We bought our 2005 Toyota Sienna, 2007 Lexus IS 250 and recently our 2016 Toyota Tundra Texas Edition from this dealership wherein we always go home satisfied. We thought we will need to go somewhere else to buy our Tundra because the quote that we had from another dealership was better than what they are giving us. Although we understood that the vehicle they're offering us has more options but we told them that we could not afford to pay more than the quote that we received somewhere else. Eduardo Cabezas worked diligently and patiently with us to get my husband's dream truck from them. I highly recommend him and this dealership to everyone who is planning to get their dream car. More

Great place to shop for a Toyota This is a great place to shop for a car. There was a great selection to choose from and the sales people were very friendly and knowledgeable The se This is a great place to shop for a car. There was a great selection to choose from and the sales people were very friendly and knowledgeable The service department was also very fast and organized on my first visit. More