Don McGill Toyota of Katy

Bad expirience, no serious business, waste of time Been there for two days and I got all the paper until 2nd day (didn't fight for monthly payments ) Second day just got all the number mess up (The Been there for two days and I got all the paper until 2nd day (didn't fight for monthly payments ) Second day just got all the number mess up (The finance management ). "Chino" didn't kwon anything about the sale givin me other numbers and when I tell him he ask for everything(sale amount) And when he give me the monthly payments Just one He says no I can't work it out saying I was playing around and not even once he ask for the price that I was looking for If you want to buy a car there don't get with "Chino " he won't do anything for you not even try once Thanks Jonathan N. More

horrible followup leased a vehicle from them. they sent emails and called regarding upgrading early. website and passwords didn't work correctly. scheduled an appoin leased a vehicle from them. they sent emails and called regarding upgrading early. website and passwords didn't work correctly. scheduled an appointment only to wait for 20 minutes when no one came we left. first salesman called gave him all our information and was told he would have sales information the next day. called 24 hours later was told no one by that name worked there. called the next and asked was told he was in a training session, and had been for the last several days. gave our information to a second salesman with the same promises. that was 2 days ago still have not received any information from them on upgrading. More

I like totota ,I refer to my friends I been shopping for a new car RAV 4 2015 I stopped by Don Mcgill Toyota of Katy Mr Johnny Wong helps me and I was very pleased with his knowledge on s I been shopping for a new car RAV 4 2015 I stopped by Don Mcgill Toyota of Katy Mr Johnny Wong helps me and I was very pleased with his knowledge on sales!! And he answers all of my questions he's very very patience and kind, l will highly recommend him at Don Mcgill Toyota of Katy to anyone l was very satisfied. More

Unsatisfactory information up front resulting in this mess. This review is from Richard Howard and my wife madonna Mahony. We bought a previously owned 2010 Ford Edge from this dealer, on line salesman Buck Die This review is from Richard Howard and my wife madonna Mahony. We bought a previously owned 2010 Ford Edge from this dealer, on line salesman Buck Diers to be exact, on 6/5/2015. After all the talk and paperwork etc. which takes quite awhile we were ready to leave with the vehicle. At that point, Buck Diers told us that there was only one key to the vehicle. he gave us a similar key explaining that all we had to do was go to the Ford dealer and have them cut and replace the "arm" of the key. he said that this would save us a llot of the $350.00 it costs to obtain a modern computereized key and that he was doing us a favor by doing this. HAH !! The Ford dealer explained otherwise and sakid they would be glad to make a key for $350.00 but that the keh they gave us was worthless. So back we go to McGill and Buck Diers who at this point really did not want to deal with us and our key problem. Now it was,"well we only got one key with the vehicle so thats what you get." Then we got to see James Rodriguez the New Car Sales Manager who sat with us and said that Buck was in error about the key he gave us but that Buck did not know it could not be done that way. He sweet talked us by checking our warrenty and he said we had LOST KEY coverage so wait a month and claim a LOST KEY. He also gave us a $50.00 gift card to cover our deductable. We did but discovered that McGill's finance dept. had not forwarded our information to the warrenty folks. Having emailed James Rodriguez several times with no response, we called him and explained the situation. he said to wait another couple of weeks. We did. Still no active warrenty in place. We left Rodriguez a phone message. No response. We attempted to get the name of the general manager. Nothing... My point to him was, had we known about the missing key UP FRONT from sales, we would have negotiated the $350.00 off the price in addition to the measley $1,000.00 off that we did negotiate. It would have been so simple and over and done with bugt now it is an ongoing problem bloth with the key issue and with the slowness in getting our warrenty in place. We have gotten no satisfaction at all except for the $50.00 gift card and the advice to claim a lost key. Oh, and a couple of speeches saying they are not at fault for anything because they only got one key to begin with. WHICH I MAINTAIN WE SHOULD HAVE KNOWN UP FRONT. UPDATE: We finally ot through to the finance dept. at McGill Toyota in Katy, TX. Now the story goes that our warrenty IS in place but that we were calling the wrong phone number. (well the number we used is on the paperwork-go figure). Anyway she said we have NO key replacement in our warrenty but that McGill gives one year lost key replacement as a courtesy to ALL customers. Hmmm, first time we heard that and not at all what James Rodriguez told us. So she gave me the phone number but I had to leave another message and I have NOT heard back from yet at this writing. And the beat goes on....... More

Nothing but lies from the phone to the dealership I found the truck I wanted 2 hours from home in Katy at this dealership. I was guided to an online application for pre-approval. Ran my credit and tol I found the truck I wanted 2 hours from home in Katy at this dealership. I was guided to an online application for pre-approval. Ran my credit and told me they had a deal in place and that I was approved. I asked 2 times before making the trip what I needed to bring. "Insurance and proof of income" I asked three times if they would be needing to run more inquiries on my credit and my salesman said "no". I asked the same thing when I arrived at the dealership. I was told it take all of 45 minutes but it ended up taking 8 hours. Shuffled me through 4 different finical reps. Asked me for a co-signer 3 times. I'm pretty sure when I said no the first 2 times they heard me. Ran 12 inquiries on my credit just to give me a deal 120 more a month and 15% higher interest rate than the one promised over the phone the day before that I was supposedly "Approved" for.. Ended up getting the loan from some crappy company that charges you a western fee to pay your truck note. More

Outstanding car purchasing experience !! My car buying experience was very positive due to salesman who helped me purchase another Camry. Adam Garrett was very professional and knowledge abo My car buying experience was very positive due to salesman who helped me purchase another Camry. Adam Garrett was very professional and knowledge about all areas of buying a new car, He found the perfect Camry for me. More

ADAM GARRETT TOYOTA OF KATY PLEASE GO TO TOYOTA OF KATY AND CONTACT ADAM GARRETT. HE'S THE BEST SALESMAN AT THE DEALERSHIP AND PROVIDES CUSTOMERS WITH TOP NOTCH SERVICE. I WAS IN PLEASE GO TO TOYOTA OF KATY AND CONTACT ADAM GARRETT. HE'S THE BEST SALESMAN AT THE DEALERSHIP AND PROVIDES CUSTOMERS WITH TOP NOTCH SERVICE. I WAS IN VERY STICKY SITUATION AND ADAM WAS ABLE TO GET ME OUT OF IT AND INTO A NEW TOYOTA TUNDRA. HIS CONTACT NUMBER IS 713-817-7044. More

Superb car buying experience! I recently purchased a car for my 19y/o son and I must say our sales person Adam Garrett made our car buying experience both easy and affordable! Ada I recently purchased a car for my 19y/o son and I must say our sales person Adam Garrett made our car buying experience both easy and affordable! Adam took the care and time to work with us to find my son Blake the perfect car that was within our budget. The financial manager Tom Nguyen was also very courteous and helpful with finalizing our purchase. If you are looking for an honest, courteous, easy and affordable car buying experience then, go see Adam Garrett at Don McGill Toyota of Katy #713-817-7044!!!! I promise you, you won't regret it! More

Very awesome experience! :) We had a very nice and smooth buying experience. Employees who worked with us were very nice, friendly and vey helpful. Treated us like family. We had a very nice and smooth buying experience. Employees who worked with us were very nice, friendly and vey helpful. Treated us like family. More

Long Distance Purchase I purchased a used Avalon from Toyota of Katy. I live 350 miles away, and I had to do most of my research online and through email. Ayeshah Khan was I purchased a used Avalon from Toyota of Katy. I live 350 miles away, and I had to do most of my research online and through email. Ayeshah Khan was outstanding and very helpful. I was treated with the utmost care. I also met Jim Rodriguez while there purchasing my vehicle. The dealership was a very pleasant palce to be during my purchase. I am very happy with the transaction and especially happy with Ayeshah. Since there is a Toyota dealership in my city, I could have tried to find my vehicle there, but I have never felt welcome at my local Toyota dealership. It was worth the 6 hour one-way drive to deal with Toyota of Katy. I would definitely recommend this dealership to anyone. More